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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Netsuite CRM logo
CRM Software

3.5 575 user ratings

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Overview

Description Zendesk Sunshine is an innovative and flexible CRM platform that is natively integrated with AWS, designed to empower businesses to create modern customer applications tailored to their specific needs. This open, standards-based platform offers unparalleled freedom, allowing to utilize the referred tools and coding languages for complete control. With Sunshine, can develop custom applications that consolidate essential information for the agents within Zendesk Support, enhancing efficiency and customer service. Additionally, Sunshine enables seamless integration of its data with external data sources, facilitating the creation of powerful applications that extend beyond traditional customer support and benefit of entire organization. Read more Netsuite CRM helps out organisations to streamline seamless interactions with present customers, suppliers and partners alike, within a single portal. It facilitates a seamless flow of information across the entire customer lifecycle starting from generating leads to order fulfilment, cross-sell, up-sell and relevant support. Salesforce automation, quotes management, forecasts, commission monitoring and partner relationships are some of the useful functionalities present within. Businesses can also depend on Netsuite CRM to supercharge their sales performance and provide a superior customer experience. Support agents are allowed access to customer-specific records and orders in detail, which they can utilise to provide adequate support. Exclusive benefits offered by the platform goes as improved sales performance, effective campaign management, unified data source and enhanced customer satisfaction. Built-in reports and role-based dashboard views, help with continuous sales monitoring and goal achievement adequately. For those working with partners, Netsuite CRM’s inclusive functionalities like joint marketing campaigns, pipeline management, sales forecasting are of great help. Read more
Pricing Options
  • Free Trial Available
  • Zendesk Sunshine Offers Custom plan.
  • Free Trial Not Available
  • Netsuite CRM Offers Custom plan.
SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    75%
  • Momentum
    63%
  • Popularity
    66%

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
4.3/5 59 user ratings
3.5/5 575 user ratings
Rating Distribution
  • Excellent

    47.5%
  • Very Good

    33.9%
  • Average

    16.9%
  • Poor

    0%
  • Terrible

    1.7%
  • Excellent

    18.3%
  • Very Good

    44.5%
  • Average

    18.4%
  • Poor

    6.4%
  • Terrible

    12.3%
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Zendesk Sunshine Offers Custom plan.
  • Free Trial Not Available
  • Netsuite CRM Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Zendesk Sunshine Custom

Netsuite CRM Custom

 
View Detailed Pricing
View Detailed Pricing

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Vendor information

Company Details Located in: San Francisco, California Located in: Redwood Shores, California
Contact Details

+1 888-670-4887

https://www.zendesk.com/platform/

+1 877-638-7848

https://www.netsuite.com/portal/products/crm.shtml

Social Media Handles

Not available

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