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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more | Oracle Field Service Cloud is a Field Service Management Software. Deliver better service experiences while increasing the efficiency and effectiveness of your field organization. Automate field service scheduling and optimize work based on your unique requirements, all while maintaining a real-time view of your field force. Empower your mobile workforce with AI and machine learning capabilities, web-based and mobile applications, and flexible, intuitive collaboration tools. Read more |
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SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 10 Fastest Growing # 3 Most Popular |
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Total Features |
7 Features
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11 Features
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Common Features for All |
Analytics (Workforce)
Billing and Invoicing
Claims Management
Compliance Management
Digital Signature
Document Management
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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Analytics (Workforce)
Billing and Invoicing
Claims Management
Compliance Management
Digital Signature
Document Management
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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Organization Types Supported |
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Platforms Supported |
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API Support |
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User Rating |
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User Sentiments |
User Friendly Interface, Excellent Customer Support, Efficient Scheduling, Comprehensive Reporting Software Glitches, Mobile App Functionality, Inadequate QuickBooks Integration, Limited Customization Options |
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Review Summary |
Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility. |
Oracle Field Service Cloud is generally well-received by users, with many positive reviews highlighting its robust scheduling and dispatching capabilities, ease of use, and ability to enhance field service operations. It is praised for its comprehensive features such as work order management, inventory tracking, and customer relationship management. However, some users have expressed concerns about its pricing and occasional technical issues. Overall, Oracle Field Service Cloud seems to be a reliable and user-friendly solution for field service management, with a strong focus on streamlining operations and improving efficiency. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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mHelpDesk Custom |
Oracle Field Service Cloud Custom |
View Detailed Pricing
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View Detailed Pricing
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Salesforce Field Service
4.5 Based on 358 Ratings Oracle Field Service Cloud Vs Salesforce Field Service
SAP Field Service Management
4.3 Based on 15 Ratings Oracle Field Service Cloud Vs SAP Field Service Management |
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Videos |
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+ 1 More
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Company Details | Located in: Fairfax, Virginia Founded in: 2009 | Located in: Redwood Shores, California |
Contact Details |
888-558-6275 https://www.mhelpdesk.com/ |
Not available https://www.oracle.com/cx/service/field-service-management/ |
Social Media Handles |
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