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JivoChat

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Melu Managed Live Chat logo
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tiledesk logo
Live Chat Software

4.8 13 user ratings

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Overview

Description Melu helps to turn more visitors into leads and sales, while providing top-notch customer service. As soon as a chat session results in a lead for business, get an email notification to help to convert it. The live chat software utilizes 256-bit encryption and all conversations during chat sessions are secured. At Melu, we take data protection seriously - we make sure that visitors' personal information is encrypted and stored securely. Read more Revolutionize customer service with our AI-powered chatbot for omni-channel live chat and chatbot. This chatbot provides 24/7 instant replies and can be set up in one minute. Designing first chatbot is as easy as one click and it can be combined with live human agents to provide a more efficient customer service. The chatbot can respond to common customer questions without human involvement, freeing up team to focus on more complex tasks. From lead-gen to post-sales and from WhatsApp to website, AI-powered chatbot will revolutionize the way handle customer service. Live agents can take over when needed to provide personalized service and the chatbot will take care of the rest. With AI-powered chatbot, can provide customers with a better and faster service experience, improving customer satisfaction and loyalty. Read more
Pricing Options
  • Free Trial Available
  • Free Trial Not Available
  • Tiledesk Offers Free-forever and Custom plan.
SW Score & Breakdown

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%
  • Reviews
    60%
  • Momentum
    61%
  • Popularity
    73%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    78%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    73%

Features

Total Features
6 Features
4 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 3 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 1 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online

    Reviews & Ratings

    User Rating
    5/5 27 user ratings
    4.8/5 13 user ratings
    Rating Distribution
    • Excellent

      96.3%
    • Very Good

      3.7%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      84.6%
    • Very Good

      7.7%
    • Average

      7.7%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Free Trial Not Available
    • Tiledesk Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Melu Managed Live Chat Others

    Free forever Free

    Pro Others

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Oxford, England Founded in: 2018 Located in: Lecce, Italy
    Contact Details

    +44 800 634 3551

    https://meluchat.com/

    Not available

    https://tiledesk.com/

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