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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LogMeIn Pro logo
Remote Access Software

3.4 138 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LogMeIn Rescue logo
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Featured

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Assist logo

Zoho Assist

Remote Access Software

4.7 1,133 user ratings

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Featured

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SuperOps RMM logo

SuperOps RMM

Remote Monitoring and Management ...

4.6 200 user ratings

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Overview

Description LogMeIn Pro is a comprehensive and secure remote access tool that helps businesses streamline remote work, learning and customer engagement rates in real-time. The tool simplifies the overall monitoring process by allowing files to be stored, shared and quickly accessed across all devices. It can also keep track of the most used applications, websites and clouds. Moreover, the remote control feature present within the same, enables admins to obtain access to multiple desktop computers quickly and lets them view, access and work on the particulars at the same time. It supports unlimited user access, giving ample scope for instant collaboration and teamwork. LogMeIn Pro grants complimentary access to LastPass, providing a secure password vault for its users. With a vast 1TB file storage, it can store bulky files while making them easily shareable. Also, users can print documents from a remote device with the remote printing feature. Finally, to protect devices from cyber threats, viruses and sophisticated online malware, LogMeIn antivirus powered by Bitdefender, takes care of the overall network security. Read more Rescue Enterprise Remote Support software is designed to tackle any challenge. Start a remote support session instantly on any device—mobile, tablet, or computer—with Rescue. Access system information, control devices, push configurations, and integrate with apps, whether in or outside the network. Built-in features like permission-based security, PIN validation, IP restrictions, data residency, SSO, AD Sync, and 256-bit AES encryption ensure top-notch protection. Rescue empowers help desk technicians to resolve issues quickly, even on inactive devices, minimizing interruptions. Its customizable interface allows enterprises to personalize every element of customer support, from branding and chat tools to the SDK and over 10 connection methods. Manage everything in a centralized command center, enabling custom security settings, session recording, real-time performance monitoring, and building unlimited user groups. Seamlessly integrate Rescue into the processes to deliver efficient, secure, and uninterrupted remote desktop support for the customers and employees.. Read more Zoho Assist is a web-based remote access software designed to provide seamless remote support and facilitate screen sharing. Compatible with both Android and iOS, it simplifies the management of unmanaged systems. Users can transfer files of up to 100GB between computers and devices across various networks. Real-time collaboration is made effortless, enabling virtual meetings and training sessions with ease. Zoho Assist also features remote rebooting and reconnecting capabilities, allowing users to enjoy unattended remote access with just a click. Additionally, it offers the ability to remotely control power options such as restart, shutdown, log off, and hibernate. Plus, its firewall-friendly design ensures smooth operation. Read more SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM. Read more
Pricing Options
  • Free Trial Available
  • Starts at $29.17.
  • Free Trial Available
  • Starts at $108.25. Offers Custom plan.
  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $79.0.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    70%
  • Momentum
    64%
  • Popularity
    64%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    74%
  • Momentum
    70%
  • Popularity
    69%

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    72%
  • Momentum
    60%
  • Popularity
    63%
SaaSworthy Awards
Not Available
Not Available
# 4 Fastest Growing # 3 Most Searched
Not Available

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • NA
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
3.4/5 138 user ratings
Not Available
4.7/5 1,133 user ratings
4.6/5 200 user ratings
Rating Distribution
  • Excellent

    51.4%
  • Very Good

    5.8%
  • Average

    6.5%
  • Poor

    3.6%
  • Terrible

    32.6%
Not Available
  • Excellent

    76.6%
  • Very Good

    19.3%
  • Average

    2.9%
  • Poor

    0.2%
  • Terrible

    1%
  • Excellent

    69.5%
  • Very Good

    23.5%
  • Average

    3%
  • Poor

    1%
  • Terrible

    3%
User Sentiments

    Remote Access Functionality, Ease of Use, Reliable Connection, Multi-Device Compatibility

    High Pricing, Occasional Connection Issues, Mobile App Limitations, Lack of Granular Monitor Control

    Remote Access, Ease of Use, Unattended Access, Robust Features

    Connectivity Issues, Pricing, Mobile Support, Clunky UI

    Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations

    Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

    Not Available
Review Summary

LogMeIn Central Pro, a remote desktop software, receives positive feedback for its user-friendly interface, ease of setup, and reliable performance. Users appreciate its ability to access and control computers remotely, with features like screen sharing, file transfer, and remote printing. The software is considered a valuable tool for IT professionals, small businesses, and remote workers. However, some users have reported occasional connectivity issues or minor glitches, suggesting room for improvement in stability and troubleshooting support.

Overall, users appreciate LogMeIn Rescue for its remote access capabilities, ease of use, and quick setup. The software's ability to resolve issues promptly, its compatibility with various devices, and the option for unattended access are also praised. However, some users have faced occasional connection issues, limitations in file transfer functionality, and concerns about the pricing structure. Additionally, there have been reports of rare instances of slow response times or lags during remote sessions.

Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs.

Not Available
Pros & Cons
  • Unlimited user access for seamless collaboration
  • 1TB file storage for ample storage and sharing
  • Remote printing capability for added convenience
  • LogMeIn antivirus protection for enhanced security
  • Complimentary access to LastPass for secure password management
  • Occasional connectivity issues reported by some users
  • Minor glitches or stability concerns mentioned in reviews
  • Web-based remote support without pre-installed software
  • Secure connection to various devices from anywhere
  • Scalable solution for businesses of all sizes
  • Time and cost savings through efficient remote support
  • Compatibility with various devices and unattended access option
  • Occasional connection issues reported by some users
  • Limitations in file transfer functionality
  • Concerns about the pricing structure
Not Available
Not Available
  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $29.17.
  • Free Trial Available
  • Starts at $108.25. Offers Custom plan.
  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $79.0.
Pricing Plans
Monthly Plans Annual Plans

Individuals $29.17 $29.17 per month

Power Users $70.00 $70.00 per month

Small Businesses $128.34 $128.34 per month

Remote Device Support $108.25 $108.25 per month

Live Lens Custom

Free Free

Standard (Remote Support) $10.00 $12.00 per user / month

Professional (Remote Support) $15.00 $18.00 per user / month

Enterprise (Remote Support) $24.00 $28.00 per user / month

Standard (Unattended Access) $10.00 $12.00 per user / month

Professional (Unattended Access) $15.00 $18.00 per user / month

Standard $79.00 $89.00 per user / month

Pro $99.00 $119.00 per user / month

Super $129.00 $149.00 per user / month

 
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Screenshots & Videos

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Vendor information

Company Details Located in: Boston, Massachusetts Located in: Boston, Massachusetts Located in: Pleasanton, CA Founded in: 1996 Located in: Claymont, Delaware Founded in: 2020
Contact Details

Not available

https://www.logmein.com/pro

Not available

https://www.logmeinrescue.com/

+1 (888) 900-9646

https://www.zoho.com/assist/

+1 628-270-9924

https://superops.ai/rmm

Social Media Handles

Not available

FAQs

What are the key features of LogMeIn Pro?

LogMeIn Pro offers remote access, file sharing, screen sharing, remote control, and antivirus protection.

What are the key features of LogMeIn Rescue?

LogMeIn Rescue provides remote support, screen sharing, file transfer, and diagnostic tools.

Which product is better for remote access?

Both LogMeIn Pro and LogMeIn Rescue offer remote access capabilities, but LogMeIn Pro is more suitable for individual users, while LogMeIn Rescue is designed for IT professionals and support teams.

Which product offers more integrations?

LogMeIn Rescue offers integrations with popular CRM and help desk systems, while LogMeIn Pro does not have any listed integrations.

Which product is more affordable?

This question cannot be answered as the context does not provide information on the pricing of the products.

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