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Freshdesk |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever. Read more | WebChaty is a communication tool for teams who want a channel to communicate frequently with their customers and gather regular feedback on current products. The tool also helps to generate more revenues through cross-selling and upselling. With the help of regular and targeted communication, users can increase their retention and decrease churn. They can also communicate new features and updates. Users can get started for free by providing their basic details and creating an account on the platform. Once logged in, all the details and data can be accessed via a centralized dashboard along with metrics such as total number of users serviced since the creation of the account, new users who were communicated with today, the total number of new users this month, number of banned users, and more. The details of all the visitors can be accessed via simple lists. Other features include Knowledge-base, Extensions, Widget Code, and more. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 7 Fastest Growing # 12 Fastest Growing |
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| User Sentiments |
Easy to use Interface, Real-time Customer Support, Effective Lead Generation, Detailed Reporting Mobile Experience Limitations, Occasional Software Glitches, Complex Admin Interface, Integration Challenges |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
LiveEngage garners positive feedback for its user-friendly interface, customization options, and robust analytics. Reviewers frequently commend its intuitive design, ease of setup, and the ability to personalize chatbots and widgets. Users also appreciate the comprehensive reporting and tracking features that provide valuable insights into customer engagement. While some users mention occasional technical glitches or limitations with certain integrations, the overall sentiment is overwhelmingly positive, highlighting LiveEngage's effectiveness in enhancing customer communication and improving website interactions. |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Custom Custom |
WebChaty Free |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: New York, NY |
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Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
Not available https://liveperson.com/products/conversational-intelligence/ |
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+1 415-418-7506 |
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