LeadDesk vs Ebsta Inbox in July 2026

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LeadDesk

Sales Engagement Software

4.6 12 user ratings

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Ebsta Inbox

Sales Engagement Software

4.7 196 user ratings

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Overview

Description	Lead Desk is a smart sales and customer service call center software, developed to assist tele-communication businesses in managing their call center services and triple their outbound sales efficiency. It offers auto and predictive dialer modes that allow your agents to increase their call volume from 40 to 120 per day which in turn increases your growth and revenue. With Lead Desk, you get eight distinct dialer modes, including auto and predictive dialers. With the correct dialer mode, your outbound sales employees can contact consumers swiftly in any circumstance. When you switch from a manual dialer to LeadDesk, your call center operators can call three times as many contacts each day. The platform provides real-time monitoring of your activities and you can see all live data as well as listen in on any calls from afar. During calls, you can even whisper to your agents and stay on top of your contact center's quality and performance with reporting templates and completely customizable reporting tools offered by Lead Desk. Additionally, the program is easily scalable and deployable. Read more	Ebsta Inbox as an email tracking and meeting scheduling tool helps companies optimize the effectiveness and productivity levels of their sales team, based on real-time analytics and intelligent automation facilities. An advanced email tracking feature within the same assures seamless updates whenever a particular email or any attached link gets opened up or clicked by an individual client. Moreover, Ebsta Inbox supports 50+ integrations, across multiple business platforms including Xing, Indeed, LinkedIn, Zoominfo and more. Users can also depend on the particular to write and save emails in the drafts and schedule them to be send at a specific time or day. Not just emails, the software also turns out to be of great help with an integrated meeting scheduler that assures real-time collaboration facilities with Gmail and Outlook to keep users’ calendars up to date. Other exclusive facilities include real-time access to Salesforce templates and detailed results highlighting open and reply rates of the forwarded emails. Read more
Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Not Available Starts at $30.0.
SW Score & Breakdown	86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 60% Momentum 63% Popularity 65%	81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 87% Reviews 60% Momentum 63% Popularity 63%
SaaSworthy Awards	# 6 Fastest Growing	Not Available

Features

Total Features	11 Features	8 Features
Common Features for All	CRM Integration Automatically sends and receives the relevant information to the CRM Software that helps in time management Call List Management Maintains a systematic order of all the important phone numbers of clients. Call Monitoring Allows you listen to all inbound and outbound calls. Call Recording Facility to record calls with a set of conditions and compliance Content Management Helps you to create and customize your contents to make user and SEO friendly Email Automation Automates the emailing process by sending out targeted messages to clients based on time and specific actions. Email/Call Sequencing Arranges email and call lists into different segments or sequences that maintain data in a systematic manner. Inbox Integration Integrates with your email inbox and assembles all the sales activities into one unified place. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. Performance Analytics (Sales) Sales managers can track and monitor the performance of sales teams to eliminate errors or enhance performance. Sales Activity Automation Allows sales executives to set up and send follow up messages to the customers automatically. Team Management Ensures all the members of the sales teams satisfy clients by upgrading activities and answering questions in real-time. Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 8 More - Show Less	CRM Integration Automatically sends and receives the relevant information to the CRM Software that helps in time management Call List Management Maintains a systematic order of all the important phone numbers of clients. Call Monitoring Allows you listen to all inbound and outbound calls. Call Recording Facility to record calls with a set of conditions and compliance Content Management Helps you to create and customize your contents to make user and SEO friendly Email Automation Automates the emailing process by sending out targeted messages to clients based on time and specific actions. Email/Call Sequencing Arranges email and call lists into different segments or sequences that maintain data in a systematic manner. Inbox Integration Integrates with your email inbox and assembles all the sales activities into one unified place. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. Performance Analytics (Sales) Sales managers can track and monitor the performance of sales teams to eliminate errors or enhance performance. Sales Activity Automation Allows sales executives to set up and send follow up messages to the customers automatically. Team Management Ensures all the members of the sales teams satisfy clients by upgrading activities and answering questions in real-time. Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 5 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.6/5 12 user ratings	4.7/5 196 user ratings
Rating Distribution	Excellent 66.7% Very Good 25% Average 8.3% Poor 0% Terrible 0%	Excellent 80.6% Very Good 14.3% Average 3.6% Poor 1% Terrible 0.5%
User Sentiments	Not Available	Seamless Salesforce Integration, Email Tracking, Easy to Use, Improved Data Quality Occasional Software Bugs, Limited Customization Options, Lack of Mobile Version, Occasional Syncing Issues
Review Summary	Not Available	Ebstä Inbox is generally well-received by users, particularly for its seamless integration with Gmail and Salesforce, making it a valuable tool for sales and marketing teams. Users appreciate the ease of use, the time-saving features like email tracking and automatic logging of correspondence, and the ability to access Salesforce information directly within Gmail. Some users, however, have noted occasional glitches, including disconnections, synchronization issues, and token failures. While these problems are typically resolved quickly, they contribute to a slightly negative sentiment in a small portion of the reviews.
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Not Available Starts at $30.0.
Pricing Plans Monthly Plans Annual Plans	Instant Others Essential Others Advanced Others Enterprise Custom	Inbox - Gmail and Outlook $30.00 $30.00 per month
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