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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshdesk |
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71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
SuperOps RMM |
| Description | LabiDesk offers an all-in-one helpdesk software designed to elevate customer engagement for small to medium-sized businesses. With a suite of powerful tools like Shared Inbox, Help Center Portal, Live Chat, and Knowledge Base, LabiDesk ensures seamless and effective customer support. Teams can streamline workflows using features like canned responses and automatic signatures, all managed through an intuitive shared inbox dashboard. This software simplifies complex tasks, allowing teams to focus on delivering top-notch customer service and boosting their brand. Whether aiming to enhance customer satisfaction or improve operational efficiency, LabiDesk is the perfect partner to help business thrive. Read more | SeQure Internal Employee Helpdesk revolutionizes the way employee concerns and requests are managed, offering a collaborative and seamless experience. With its exceptionally lightweight user interface, employees can effortlessly scan a QR code or asset label to raise IT or non-IT requests in just 30 seconds. This efficient system not only speeds up the request process but also allows users to track progress with ease, ensuring transparency and quick resolutions. SeQure positions itself as a supportive partner by simplifying complex tasks, enabling employees to focus on their core responsibilities. Its user-friendly design and rapid request management make it an indispensable tool for enhancing workplace efficiency and employee satisfaction. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more | SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM. Read more |
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| SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 1 Most Worthy # 1 Most Popular |
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| User Sentiments |
Customer Support Responsiveness, Ease of Use, Comprehensive Helpdesk Features, Effective Shopify Integration Lack of Mobile Application, UI/UX Improvements Needed, Limited Customization Options, Occasional Bugs/ Minor Glitches |
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User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System |
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| Review Summary |
LabiDesk is an emerging all-in-one helpdesk solution that offers a range of features for managing customer support, including ticketing, live chat, and a knowledge base. Users praise LabiDesk's robust functionality, ease of use, and affordable pricing. However, some users note that the platform's user interface could be improved, particularly its clarity and consistency. While LabiDesk's development is ongoing, users appreciate the active community engagement and roadmap outlining future features, including mobile app integration and enhanced customization. |
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Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
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| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Starter $79.00 $128.00 per month Growth $189.00 $288.00 per month Enterprise $589.00 $988.00 per month |
Standard Custom Professional Custom Enterprise Custom |
Free Free Growth $15.00 $18.00 per month Pro $49.00 $59.00 per month Pro + AI Copilot $78.00 $94.00 per month Enterprise $79.00 $95.00 per month Growth (Freshdesk Omni) $29.00 $35.00 per month Pro (Freshdesk Omni) $69.00 $83.00 per month Enterprise (Freshdesk Omni) $109.00 $131.00 per month |
Standard $79.00 $89.00 per user / month Pro $99.00 $119.00 per user / month Super $129.00 $149.00 per user / month |
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| Company Details | Located in: New York, New York - 10010 | Located in: Bangalore, India Founded in: 2017 | Located in: San Bruno, California Founded in: 2010 | Located in: Claymont, Delaware Founded in: 2020 |
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+1 (866) 832-3090 |
+1 628-270-9924 |
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