98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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87%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Visit Website
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ADD PRODUCT
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98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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87%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Visit Website
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Visit Website
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Summary |
It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint. ..show more |
MonkeyLearn is a text analysis software that automates business workflows to save hours of manual data processing with the help of machine learning capabilities. It provides an easy to understand and user-friendly graphical interface where users can create custom text classification and extraction analysis. This is possible by utilizing machine learning models like topic detection, sentiment analysis, keyword extraction, and so on. Actionable data from raw texts like webpages, chats, emails, tweets, and documents can be rapidly extracted and classified. The key value proposition is that the platform can be easily integrated with hundreds of applications without coding and assistance of a data scientist or developer. The integration can be through its SDKs and open APIs, Zapier, Google Sheets, Rapidminer or Zendesk. Also, product roadmap can be infused with insights from product reviews, customer conversations, NPS, and surveys. Users can also automate routing and ticket tagging to boost the productivity of support teams. ..show more |
Audience Analysis Allows to monitor customer feedbacks in real-time |
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Built-in Library Gives instant access to past customer conversations that is stored in library |
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Competitive Analysis Monitors activities of competitive products and services |
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Document Classification Classifies structured and unstructured document based on analysis |
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Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations |
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Import-Export Option Allows import/export of data as PDF,PNG,HTML files |
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Multi-language Support Available in multiple languages to support global customers |
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Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations |
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Segmentation Groups and segregates audiences based on defined criteria |
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Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. |
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Medallia Experience Cloud
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