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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Help Desk Software

4.4 5 user ratings

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Overview

Description EasyVista Self Help revolutionizes the concept of knowledge management, empowering users to independently resolve issues with an intuitive, media-rich experience. By enabling the upload of informative documents, instructional videos, and vivid imagery, this platform ensures that solutions are not only accessible but also engaging. Its versatile syndication capabilities extend the reach of the knowledge base across a myriad of user touchpoints, including websites, portals, corporate applications, and even messaging platforms. Additionally, the platform's advanced analytics offer deep insights into user engagement and knowledge utilization, optimizing the efficiency of the employee self-service strategies. With EasyVista Self Help, organizations can transform their customer and employee support from reactive to proactive, facilitating a seamless self-service environment. Read more In the bustling hub of customer service, HESK help desk software emerges as the go-to solution for thousands of professionals dedicated to resolving customer issues efficiently. With its robust asset management capabilities, insightful reports, and analytics, HESK streamlines the entirety of the support process into one comprehensive workspace. The platform allows teams not only to track and organize customer inquiries but also to anticipate needs and proactively address them through a detailed knowledge base. This proactive approach empowers customers to find quick solutions to common problems, enhancing overall satisfaction. And for queries that require a more personal touch, the system simplifies the process of submitting questions, ensuring that from the moment a support ticket is issued, every customer concern is treated with diligence and care, keeping both customers and support teams in harmonious sync. Read more
Pricing Options
  • Free Trial Not Available
  • EV Self Help Offers Custom plan.
  • Free Trial Available
  • Starts at $24.91.
SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    66%
  • Momentum
    67%
  • Popularity
    75%
SaaSworthy Awards
Not Available
# 6 Fastest Growing # 20 Fastest Growing

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
Not Available
4.4/5 5 user ratings
Ratings Distribution
Not Available
  • Excellent

    71.4%
  • Very Good

    0%
  • Average

    28.6%
  • Poor

    0%
  • Terrible

    0%
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • EV Self Help Offers Custom plan.
  • Free Trial Available
  • Starts at $24.91.
Pricing Plans
Monthly Plans Annual Plans

EV Self Help Custom

HESK Cloud $24.91 $29.99 per month

HESK Cloud Plus $41.58 $49.99 per month

 
View Detailed Pricing
View Detailed Pricing

Alternatives

 

Screenshots & Videos

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Vendor information

Company Details Located in: New York, New York Located in: Novo mesto, Slovenia Founded in: 2005
Contact Details

+1 (888) 398 4876

https://www.easyvista.com/products/employee-self-service-software

+972 3 533-3675

https://www.hesk.com/

Social Media Handles

Not available

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