Vicodo vs DontGo Comparison

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Vicodo

Live Chat Software

Start Free Trial

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DontGo

Live Chat Software

4.5 10 user ratings

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Overview

Description

Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support. Read more

DontGo is the entrepreneurial software start-up division of a very established $100M Business to Consumer parent. DontGo's patented technology reinvents Chat by utilizing AI to solve how companies convert their web visitors into customers and turn web impressions into revenue by greatly enhancing customer interaction and satisfaction. Read more

Pricing Options

Free Trial Available
Starts at $14.14. Offers Custom plan.

Free Trial Not Available
DontGo Offers Custom plan.

SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

87%
Reviews

60%
Momentum

60%
Popularity

65%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%
Reviews

68%
Momentum

63%
Popularity

74%

Features

Total Features	6 Features	5 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 2 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	Not Available	4.5/5 10 user ratings
Ratings Distribution	Not Available	Excellent 66.7% Very Good 16.7% Average 16.7% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $14.14. Offers Custom plan.	Free Trial Not Available DontGo Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Startup $14.14 $14.14 per month Advanced $56.54 $56.54 per user / month Enterprise Custom	DontGo Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveAgent 4.7 Based on 2506 Ratings Let's Connect Vicodo Vs Let's Connect LiveChat 4.6 Based on 2594 Ratings Vicodo Vs LiveChat LinkedChat 4.5 Based on 56 Ratings Vicodo Vs LinkedChat MyLiveChat 3.5 Based on 15 Ratings Vicodo Vs MyLiveChat	Smartchat DontGo Vs Smartchat ChatFlow247 5 Based on 1 Ratings DontGo Vs ChatFlow247 LiveChat 4.6 Based on 2594 Ratings DontGo Vs LiveChat Let's Connect DontGo Vs Let's Connect DeskMoz 5 Based on 11 Ratings DontGo Vs DeskMoz
	View All Vicodo Alternatives	View All DontGo Alternatives