Sharpen vs Dial800 Comparison

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sharpen

Call Center Software

4.3 129 user ratings

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Dial800

Call Center Software

4.7 9 user ratings

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Overview

Description

Sharpen is a contact centre management platform that enables companies to create perfect customer experiences. The platform can be used to coach and develop agents and provide them with the needed autonomy and tools, so they can work at their best level. Further, companies can provide their agents with complete customer information that helps to make better decisions. Thus making every customer touchpoint more personal. Sharpen allows users to plan and implement interactions and workflows with their business partners who share the same goals, which also improves the chances of overall success. The platform lets users streamline their processes, cut overhead costs and eliminate on-premises hardware expenses. It also offers custom reports to individual companies containing detailed insights that help them to take the right actions and make informed decisions. Thus improving the overall experiences of both agents and customers. Furthermore, Sharpen is a HIPAA, ISO27001 and SOC 2 Type II compliant platform through which it offers exceptional data security and privacy to individual users. Read more

Connect more with analytics-powered communications. Dial800 offers responsive business solutions including on-demand data, analytics, and tracking for calls and texts and new cloud-based VoIP phone systems Read more

Pricing Options

Free Trial Not Available

Free Trial Not Available
Starts at $50.0.

SW Score & Breakdown

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%
Reviews

72%
Momentum

60%
Popularity

71%

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

60%
Momentum

61%
Popularity

80%

Features

Total Features	5 Features	5 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 2 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 2 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep)	Not available
API Support	Available	NA

Reviews & Ratings

User Rating	4.3/5 129 user ratings	4.7/5 9 user ratings
Rating Distribution	Excellent 58.1% Very Good 25.6% Average 8.5% Poor 3.9% Terrible 3.9%	Excellent 77.8% Very Good 11.1% Average 11.1% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Not Available	Free Trial Not Available Starts at $50.0.
Pricing Plans Monthly Plans Annual Plans	Sharpen Voice $5.00 $5.00 Sharpen Connect $15.00 $15.00 Sharpen Empower $109.00 $109.00	Basic $50.00 $50.00 per month Power $225.00 $225.00 per year Enterprise $500.00 $500.00 per month Basic VoIP Phone System $200.00 $200.00 per month Power VoIP Phone System $425.00 $425.00 per month Enterprise VoIP phone system $650.00 $650.00 per year
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Call Center Studio 4.8 Based on 130 Ratings Sharpen Vs Call Center Studio XCALLY 4.9 Based on 146 Ratings Sharpen Vs XCALLY HoduCC 4.8 Based on 20 Ratings Sharpen Vs HoduCC Knowlarity 4.2 Based on 27 Ratings Sharpen Vs Knowlarity Callision	Mobcall Dial800 Vs Mobcall Tracking Sales Calls Dial800 Vs Tracking Sales Calls Moizvonki Dial800 Vs Moizvonki Call Metrics Dial800 Vs Call Metrics Magnetis
	View All Sharpen Alternatives	View All Dial800 Alternatives