DeskMoz vs RingCentral Engage Digital Comparison

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DeskMoz

Live Chat Software

5 11 user ratings

Start Free Trial

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

RingCentral Engage Digital

Live Chat Software

4.3 2 user ratings

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Overview

Description

A Live Chat platform where queries converted to actionable insights. 24x7 support available that makes your website an interactive one. A customer engagement platform, where agents engage with visitors of your website and convert them into sales leads. The chat and account details, a total number of chats our Agents have done for you can be viewed through a personal dashboard. White label is available. FAQS is solved online within 48 hours. Read more

RingCentral Engage Digital software is a platform used to connect with customers across the web, social media, and messaging apps. The software offers tools to automate conversations with best-in-class chatbot. Collaborate with teams and can send messages to the right agent based on message content and agent skill set. Gain insights with a drag-and-drop business intelligence dashboards. Read more

Pricing Options

Free Trial Available
Starts at $199.0.

Free Trial Not Available
RingCentral Engage Digital Offers Custom plan.

SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%
Reviews

69%
Momentum

62%
Popularity

76%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%
Reviews

68%
Momentum

61%
Popularity

63%

Features

Total Features	4 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 1 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	NA	Available

Reviews & Ratings

User Rating	5/5 11 user ratings	4.3/5 2 user ratings
Ratings Distribution	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%	Excellent 46.2% Very Good 42.3% Average 7.7% Poor 0% Terrible 3.8%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $199.0.	Free Trial Not Available RingCentral Engage Digital Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Economy $199.00 $199.00 per month Standard $399.00 $399.00 per month Professional $699.00 $699.00 per month Premium $999.00 $999.00 per month	RingCentral Engage Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.6 Based on 2594 Ratings DeskMoz Vs LiveChat LiveAgent 4.7 Based on 2506 Ratings Smartchat DeskMoz Vs Smartchat LiveEngage 3.9 Based on 435 Ratings DeskMoz Vs LiveEngage WebsiteAlive 4.7 Based on 9 Ratings DeskMoz Vs WebsiteAlive	Smartchat RingCentral Engage Digital Vs Smartchat LiveEngage 3.9 Based on 435 Ratings RingCentral Engage Digital Vs LiveEngage LiveChat 4.6 Based on 2594 Ratings RingCentral Engage Digital Vs LiveChat ChatFlow247 5 Based on 1 Ratings RingCentral Engage Digital Vs ChatFlow247 ChatAndBot
	View All DeskMoz Alternatives	View All RingCentral Engage Digital Alternatives