MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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Featured
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | This is a cloud-based application monitoring tool for infrastructure, event logs, and applications. Users can search, collect and analyse traces across fully distributed platforms. This helps in narrowing down from a global perspective to one single customer’s particular line of code or request trace. This tool helps in tracking data flows automatically and cluster services based on their interdependencies in real-time. It also provides machine learning-based Watchdog to surface and auto-detect errors with zero configuration. Datadog APM can auto trace requests from any popular library or framework. Integrations with web frameworks such as Django, Ruby on Rails, Laravel, and Spring gives instant visibility into anomalies. Datadog also enables users to find traces that match a particular customer, user, error code, custom tag or service. Read more | Splunk Cloud is an intuitive data management and optimisation platform that helps companies with their searches, visualisation, analyses and acting on relevant data that is useful for the overall growth. The platform allows users to search out any type of data in real-time. Thus helping them to gain access to the latest streaming and machine learning capabilities on the go. This way developers can detect and prevent issues before even they occur. Also, Splunk Cloud allows companies to retrieve data in real-time, all at once and use it multiple times to address various issues across a variety of programs and initiatives. From data compliance to infrastructure management, the platform helps users to get all of their analytical needs streamlined, efficiently. It is designed in a way, that is capable of managing multiple bursts of data volume simultaneously. At present, Splunk Cloud is utilised by a variety of industries, related to financial services, health care, the public sector and more. Read more | BigPanda’s Autonomous Operations Platform can help. It captures alerts, changes and topology data from all your tools and uses machine learning to detect problems and identify their root cause in real-time. The result: fewer outages, faster resolution, and better applications & services. With pre-trained ML models, tons of integrations and a rapid deployment model, you’ll be live in just 8 - 12 weeks. BigPanda’s Open Box Machine Learning gives your team unprecedented transparency, testability and control. BigPanda works seamlessly with all of your existing tools monitoring, change, topology, ticketing & collaboration. BigPanda aggregates enrich and correlate alerts from your modern and legacy monitoring tools. AIOps lets IT operations scale beyond the limits of human abilities. It’s the only way to keep up with the demands of today’s hybrid IT environments, which blend fast-moving cloud-native technology and legacy systems. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 7 Fastest Growing # 12 Fastest Growing |
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| User Sentiments |
Comprehensive Monitoring, Customizable Dashboards, Extensive Integrations, Real-Time Monitoring High Pricing, Steep Learning Curve, Agent Performance Issues, Occasional UI/UX Confusion |
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Alert and Event Consolidation, Ease of Integration, Simplified Incident Management, User-Friendly Interface Limited Customization Options, Occasional Bugs and Issues, Lack of Advanced API Functionality, Complex Configuration Process |
Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
Users appreciate Datadog's comprehensive monitoring capabilities, customizable dashboards, and user-friendly interface. They also value its ability to integrate with various tools and platforms, enabling seamless data collection and analysis. However, some users have expressed concerns regarding the complexity of setting up and configuring the tool, as well as its occasional performance issues and limited reporting capabilities. Overall, Datadog receives positive feedback for its robust monitoring features and integration options, but it could benefit from improvements in ease of use, performance stability, and reporting functionality. |
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Big Panda is a well-regarded event management and monitoring solution. Users consistently praise its ease of use and setup, particularly for consolidating alerts and reducing ticket volume. It effectively correlates events across multiple sources, simplifies incident management, and integrates smoothly with external tools. While the user interface has drawn some criticism, Big Panda is considered a valuable tool for improving service availability, streamlining operations, and gaining insights from data. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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APM and Distributed Tracing $31.00 $36.00 per user / month |
Splunk Cloud Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: New York, NY Founded in: 2010 | Located in: San Francisco, California | Located in: Mountain View, California | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+1 866-329-4466 |
+1 415-848-8400 |
(650) 562-6555 |
+1 415-418-7506 |
| Social Media Handles |
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