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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Customer Thermometer logo
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SurveyRock logo
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Cognito Forms logo

Cognito Forms

Online Form Builder Software

4.4 445 user ratings

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Overview

Description Customer Thermometer is an interactive customer satisfaction survey app trusted by 10,000+ teams situated in different parts of the globe. Exclusive email-based survey management tools available within helps with an 80% increase in response rate and a significant reduction in customer-specific churn rate at the same time. Companies like Hindustan Uniliver, Total, Adobe, BBC worldwide, Loreal and NHS use Customer Thermometer to get their business management tasks streamlined across multiple platforms on the go. A 2-minute survey module is made available by the application, which can be used to streamline different survey types like net promoter score surveys, connectwise satisfaction surveys, Salesforce satisfaction surveys, Outlook signature surveys, Zendesk satisfaction surveys, Slack integration surveys, Gmail signature surveys, guest satisfaction surveys, table surveys and more. Further, data stored within the Customer Thermometer application is absolutely secure, protected under GDPR requirements. Thus eliminating out unnecessary security leaks and data thefts. Read more SurveyRock helps to get started quickly using one of many predefined templates (customer satisfaction, employee feedback, college course reviews, etc.) or if users already know what they want to say, just started adding questions. Choose from our numerous question types, including multiple-choice, rating, matrix, image, ranking, and more. Finally, select a survey theme that fits the brand or just go with our default elegant, classic style. They also offer the option to show the survey from right-to-left (RTL) for the clients who speak Arabic, Hebrew, Persian, Urdu, and others. Read more Cognito Forms ranks among the best online form builder tools that offer amazing security and integrations. To start of which, there is a high level of encryption that keeps all the entry data safe. It comes with HIPAA compliance for unlimited forms, which adds an extra layer of security over sensitive data collection with SSL security, data encryption and auto system log off. And since long forms and surveys put off most of the visitors, Cognito Forms offer page breaks for complex questionnaires along with the progress bar to keep them interested. Users can even integrate payment gateways along with the forms to accept payments via credit cards, Square and PayPal. Cognito Forms offers email notifications too so that the users get notified for every filled up form. So, if you want an online form builder with immense security, Cognito Forms seems to be the right one for you. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $29.0. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $13.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
SW Score & Breakdown

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    65%

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    63%

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    75%
  • Momentum
    66%
  • Popularity
    68%
SaaSworthy Awards
Not Available
Not Available
# 11 Highly Rated # 3 Fastest Growing

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.4/5 29 user ratings
4.5/5 80 user ratings
4.4/5 445 user ratings
Rating Distribution
  • Excellent

    72.4%
  • Very Good

    6.9%
  • Average

    13.8%
  • Poor

    0%
  • Terrible

    6.9%
  • Excellent

    61.3%
  • Very Good

    33.8%
  • Average

    3.8%
  • Poor

    0%
  • Terrible

    1.3%
  • Excellent

    67.9%
  • Very Good

    15.5%
  • Average

    8.1%
  • Poor

    2.5%
  • Terrible

    6.1%
User Sentiments
    Not Available

    User-Friendly Interface, Variety of Question Types, Customizable Templates, Multilingual Support

    Limited Integration Options, Limited Customization of Reports, Limited Features in Free Plan, Mobile Responsiveness

    Ease of Use, Powerful Conditional Logic, Excellent Customer Support, Extensive Customization Options

    Limited Design Flexibility, Occasional Performance Issues, Confusing Workflow Functionality, Limited Free Plan Features

Review Summary
Not Available

SurveyRock users praise its user-friendly interface, customizable surveys, and robust reporting capabilities. They appreciate the drag-and-drop survey builder, which allows for easy creation of complex surveys. Additionally, users find the ability to personalize surveys with custom branding and themes to be a valuable feature. SurveyRock's reporting functionality is also highly regarded, with users highlighting the ability to generate detailed reports and analyze data in various formats. However, some users have reported occasional technical glitches and limited customer support options.

Cognito Forms receives favorable feedback for its user-friendliness, customization options, and seamless integration with other applications. Users appreciate the drag-and-drop form builder, which simplifies the process of creating visually appealing forms. The ability to customize forms with conditional logic, calculations, and custom branding is also well-received. Additionally, Cognito Forms integrates seamlessly with popular platforms like Salesforce, HubSpot, and Zapier, allowing for efficient data management and automation of workflows. However, some users have reported occasional technical glitches and limited reporting capabilities.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $29.0. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $13.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Runner $29.00 $29.00 per month

Jumper $49.00 $49.00 per month

Flyer $99.00 $99.00 per month

Mach 1 $159.00 $159.00 per month

Match 2 $259.00 $259.00 per month

Match 3 $400.00 $400.00 per month

Match 4 $700.00 $700.00 per month

Enterprise Custom

Basic Free

Premium $13.00 $15.00 per month

Business $17.00 $20.00 per user / month

Enterprise $42.00 $50.00 per user / month

Individual Free

Pro $15.00 $15.00 per month

Team $35.00 $35.00 per month

Enterprise $99.00 $99.00 per month

 
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View Detailed Pricing
View Detailed Pricing

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Screenshots & Videos

Screenshots Not Available Design Survey screenshot
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Videos Video Thumbnail
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Vendor information

Company Details Located in: Brighton, England Founded in: 2010 Founded in: 2011 Located in: Columbia, South Carolina Founded in: 2013
Contact Details

+44 20 8242 6445

https://www.customerthermometer.com/

Not available

https://www.surveyrock.com/home/

Not available

https://www.cognitoforms.com

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