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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support. Read more | ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user. Read more |
Pricing Options |
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SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
6 Features
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7 Features
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Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Startup $14.14 $14.14 per month Advanced $56.54 $56.54 per user / month Enterprise Custom |
Basic $179.00 $179.00 per month Regular $299.00 $299.00 per month Growth $499.00 $499.00 per month Enterprise Custom |
View Detailed Pricing
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View Detailed Pricing
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Screenshots | Not Available | |
Videos | Not Available |
+ 1 More
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Company Details | Located in: Berlin, Germany | Located in: Kingsland, Auckland |
Contact Details |
Not available https://www.vicodo.com/ |
+64 22 111 0002 https://www.thechatmate.com/ |
Social Media Handles |
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