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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can manage all the inbound and outbound calls. Using this software, you can monitor all calls in real-time and it auto-records every call that can be used for quality analysis. It has an advanced analytics feature which tracks all customer interactions and extract insights. In addition, it has cross-platform reporting tool which collects all the interaction data and generates an effective report. Using its customized dashboard, you can deliver instant feedbacks to your agents by monitoring their calls. Read more | Provana Speech Analytics is a call centre platform that provides AI-powered call monitoring that is both less expensive and more effective. It automatically monitors and rates every call, giving you a clear picture of which calls to prioritise and decreasing the need for monitoring activities. With Provana Speech Analytics, managers, supervisors, and agents can acquire performance metrics automatically. Agents get real-time feedback with unique indications and alarms, allowing them to swiftly improve their performance and client experience. A team implements administers, and continuously maintains a cloud-based platform. There is no setup fee, and there is no need for IT infrastructure or an in-house team. The software enables you to quickly and simply assess each conversation to guarantee that all regulatory requirements are followed, reducing the chances of fines. With dashboards and agent scorecards tailored to your company's individual performance measures, you may tailor it to your needs. Additionally, the platform turns calls into machine-readable transcripts for customised categorization based on keywords, thanks to powerful speech recognition technology. Read more |
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SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
6 Features
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2 Features
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Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
Inbound Call Center
Outbound Call Center
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
Inbound Call Center
Outbound Call Center
Queue Management (Calls)
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
Users praise Calabrio One's user-friendly interface, ease of use, and comprehensive features. Many reviewers highlight its robust reporting and analytics capabilities, which provide valuable insights for improving agent performance and customer satisfaction. The platform's ability to integrate with various third-party applications is also appreciated. However, some users mention occasional technical glitches and limitations in customization options. Additionally, the pricing is seen as a potential drawback for some businesses. Overall, Calabrio One is generally well-received by users, who commend its user-centric design, powerful functionality, and positive impact on their operations. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Calabrio ONE Custom |
Provana Speech Analytics Custom |
View Detailed Pricing
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View Detailed Pricing
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SpeechIQ
4 Based on 1 Ratings
NeoSound Intelligence
4.5 Based on 2 Ratings
VoiceIQ
5 Based on 1 Ratings |
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Screenshots |
+ 9 More
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Not Available |
Company Details | Located in: Minneapolis, MN | Located in: Lisle, Illinois |
Contact Details |
+1 (763) 592-4600 https://www.calabrio.com/products/calabrio-one/ |
+1 630-442-7912 https://www.provana.com/call-center-speech-analytics |
Social Media Handles |
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