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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BeyondTrust Remote Support logo
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New SaaS Software

4.8 89 user ratings

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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Plesk logo

Plesk

Web Hosting Providers

4.6 269 user ratings

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Overview

Description BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data. Read more strongDM is a futuristic networking tool that helps companies to manage and audit employees’ access to their database, clusters, servers and web apps in an organised manner. A network at strongDM comprises a local client, gateway and configuration layer. The local client tunnels send requests to the gateway from users’ workstations, via a single TLS 1.2 secure TCP connection. Further, to check the authentication of users who have logged into the local client, their requests are optionally redirected to SSO or their identity providers. In strongDM, the local client includes both command-line as well as graphical interfaces. The gateway feature within the same serves as the entry point of the network, which can be deployed using DNS entry. Gateways are capable of decrypting the security credentials from the end-users side and deconstruct requests for auditing purposes. Configuration layer is the place where Admin UI is present. Users can be assigned roles based on a collection of permissions across servers, clusters, databases and web apps. At last, the configuration is sent to the local client and gets updated in real-time. Read more Plesk is the premier WebOps hosting platform, capable of running, automating, and expanding applications, websites, and hosting services. It is the only OS-agnostic platform, used in over 140 countries in 32 languages across 384,000 servers, managing 11 million websites and 15 million mailboxes. As 50% of the top 100 service providers partner with Plesk, this hosting platform provides application developers with easy and secure access to web infrastructure, expertly managed by web professionals and hosting companies. Read more
Pricing Options
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $50.0.
  • Free Trial Available
  • Starts at $9.9. Offers Custom plan.
SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    92%
  • Momentum
    62%
  • Popularity
    71%

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    60%
  • Momentum
    72%
  • Popularity
    70%
SaaSworthy Awards # 5 Fastest Growing # 4 Most Popular
Not Available
Not Available

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • NA

Reviews & Ratings

User Rating
4.8/5 346 user ratings
4.8/5 89 user ratings
4.6/5 269 user ratings
Rating Distribution
  • Excellent

    83.2%
  • Very Good

    14.5%
  • Average

    2.3%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    79.8%
  • Very Good

    20.2%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    68.4%
  • Very Good

    23.4%
  • Average

    5.6%
  • Poor

    0.7%
  • Terrible

    1.9%
User Sentiments

    Ease of Use, Extensive Integrations, Strong Security, Cross-Platform Compatibility

    Occasional Connection Drops, Slow Performance with Large Deployments, Limited iOS Device Control, Complex Configuration Options

    Secure Access Management, Ease of Use, Detailed Audit Logs, Excellent Customer Support

    Occasional UI Challenges, Limited On-Premise Options, Minor Software Glitches, Advanced Log Export Complexity

    Not Available
Review Summary

Users praise Bomgar's user-friendly interface, ease of setup, and comprehensive remote support capabilities. Its remote control and screen sharing features are highly regarded, enabling efficient troubleshooting and assistance. Users appreciate the ability to transfer files securely, access remote computers unattended, and resolve issues promptly. Additionally, the mobile app is lauded for its convenience and functionality. However, some users have reported occasional connectivity issues and challenges with specific operating systems or software configurations. Overall, Bomgar is well-received for its robust features, user-centric design, and effective remote support solutions.

StrongDM is praised for its ease of use, secure access control, and strong auditing features. Users appreciate its ability to replace VPNs, simplify onboarding, and grant temporary access for specific tasks. The platform is well-integrated with popular tools like Okta and Terraform. While the UI can be overwhelming for some, the StrongDM team is responsive to feedback and continuously improving the product. Although not fully addressed, some users express concerns about potential single points of failure and limited UI features for viewing access assignments. However, the overall sentiment towards StrongDM is positive, highlighting its value for managing access in a secure and efficient manner.

User reviews of Plesk highlight its user-friendly interface, ease of use, and powerful features for managing websites, emails, and domains. Users appreciate Plesk's intuitive design, making server administration more accessible for non-technical users. However, concerns about Plesk's cost, occasional bugs, and the need for regular updates are also mentioned. Some users find its security features lacking, while others report compatibility issues with certain software or platforms.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $50.0.
  • Free Trial Available
  • Starts at $9.9. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

BeyondTrust Remote Support Custom

strongDM $50.00 $50.00 per user / month

Web Admin Edition VPS $9.90 $12.00 per month

Web Pro Edition VPS $15.26 $18.50 per month

Web Host Edition VPS $25.16 $30.50 per month

Partners Custom

 
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Vendor information

Company Details Located in: Georgia, United States Located in: Burlingame, California Located in: Schaffhausen, Switzerland Founded in: 2000
Contact Details

+1 770-407-1800

https://www.beyondtrust.com/remote-support

Not available

https://www.strongdm.com/

+41 52 539 10 00

https://www.plesk.com/

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