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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
GoTo Resolve
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| Description | BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data. Read more | Remote.com is a leading remote organisation management platform, developed to assist international large and small companies in managing their payroll, benefits, taxes, and compliance. It enables you to link your people and payroll data across the HR IT stack in order to provide you with the finest service and protection in the professional domain. Remote offers onboarding and management tools that are completely self-serve for both employers and workers. It provides a remote IP Guard which guarantees that you always have complete control of your intellectual property and innovation rights. With a single click, you can create and manage payments and invoices with Remote. The platform also develops useful templates to protect you and your contract employees against fines and penalties. Remote.com also facilitates one-click payments that enable you to pay contractors in over 100 different currencies at any time. From obtaining salary projections to delivering your first payslip, you can do it all with Remote.com. Additionally, you can manage your vacation time and have it immediately synced with your payroll using this platform. Read more | GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. Read more |
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| SW Score & Breakdown |
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 5 Fastest Growing # 4 Most Popular |
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| Review Summary |
Overall, users praise the remote support capabilities and user-friendly interface of the software. Reviewers particularly appreciate the ease of remote control and file transfer features, as well as the ability to view multiple screens simultaneously. While some users have experienced occasional connectivity issues and latency, the majority find the software to be reliable and efficient. Additionally, the software's comprehensive reporting and analytics features are highlighted as valuable assets for IT professionals and administrators. |
Remote.com is generally well-received by users, earning a 4.5 out of 5 rating on G2 and 4.2 out of 5 on Trustpilot. Reviewers appreciate its user-friendly interface, extensive remote work features, and excellent customer support. Many users highlight how Remote.com has helped them improve collaboration, productivity, and overall remote work experience. However, some reviewers mention occasional technical glitches and a lack of certain advanced features. Nevertheless, Remote.com is widely praised for its comprehensive solution for managing remote teams effectively. |
Users commend GotoAssist's user-friendly interface, praising its intuitive design and ease of navigation. They appreciate the quick and reliable remote access capabilities, enabling seamless troubleshooting and issue resolution. Additionally, the ability to transfer files and collaborate with team members during remote sessions is a major advantage. However, some users have expressed concerns regarding occasional glitches and stability issues, particularly during screen sharing. Furthermore, a few customers have reported challenges with customer support, citing slow response times and a lack of resolution to their queries. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Cloud $2,097.00 $2,097.00 per year Owned Appliance Others |
HRIS Free Contractor Management $29.00 $29.00 per user / month Employer of Record $599.00 $599.00 per month Global Payroll $50.00 $50.00 per user / month Contractor Management Plus $99.00 $99.00 per user / month Remote Talent $119.00 $119.00 per month |
Service Desk $39.00 $49.00 per month GoToAssist $55.00 $69.00 per user / month |
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Dualmon Remote Access
4.8 Based on 210 Ratings |
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| Company Details | Located in: Georgia, United States | Located in: San Francisco, CA Founded in: 2019 | Located in: Boston, Massachusetts |
| Contact Details |
+1 770-407-1800 https://www.beyondtrust.com/remote-support |
Not available https://remote.com/ |
1 855 263 2838 https://www.goto.com/it-management/resolve |
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