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Intercom

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BigRadar logo
Live Chat Software

4.8 4 user ratings

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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Re:amaze logo
Live Chat Software

4.7 145 user ratings

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Overview

Description BigRadar is a platform that is used by both the team member and customer of any messages sent by sending various notifications so that no message is left unresponded or unattended. Preset the campaigns and let BigRadar handle it while you are enjoying your holidays in the Bahamas. You can send email to your user base by segments and other parameters. If your customer steps away and doesn’t see your message, BigRadar automatically sends messages to their email where they can continue the conversation. Read more The single most effective way for attracting new customers and keeping existing customers happy is to talk to them. Their mission is to bring customer relationship management back to its roots for small businesses. Reamaze is about having more meaningful and effective conversations with your customers as human beings. They believe this should be simple, intuitive, and most importantly, rewarding for small businesses. Part customer support helpdesk and part contact management, Reamaze offers an intimate way for you to have conversations with your customers wherever they may be and keep track of who they are. Read more
Pricing Options
  • Free Trial Available
  • Starts at $39.0.
  • Free Trial Available
  • Starts at $29.0. Offers Custom plan.
SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    83%
  • Reviews
    66%
  • Momentum
    61%
  • Popularity
    69%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    71%
  • Reviews
    72%
  • Momentum
    66%
  • Popularity
    79%

Features

Total Features
5 Features
3 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 2 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

    Technical Details

    Organization Types Supported
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Online
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.8/5 4 user ratings
    4.7/5 145 user ratings
    Rating Distribution
    • Excellent

      75%
    • Very Good

      25%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      79.3%
    • Very Good

      15.2%
    • Average

      2.8%
    • Poor

      1.4%
    • Terrible

      1.4%
    User Sentiments
      Not Available

      Centralized Communication Channels, Ease of Use, Excellent Customer Support, Extensive Integrations

      Limited Customization Options, Occasional Software Glitches, Complex Admin Navigation, Limited Reporting Functionality

    Review Summary
    Not Available

    Users appreciate Reamaze's user-friendly interface, saying it's well-designed and easy to navigate. They also praise its customer support, describing it as responsive, helpful, and knowledgeable. Additionally, many users highlight Reamaze's automation capabilities, commending its ability to streamline workflows and save time. However, some users have expressed concerns regarding the limited customization options and the occasional occurrence of technical glitches. Overall, Reamaze is generally well-received by users, with many finding it to be a valuable tool for managing customer interactions.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $39.0.
    • Free Trial Available
    • Starts at $29.0. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Basic $39.00 $39.00 per month

    Pro $61.00 $61.00 per month

    BASIC $29.00 $29.00 per user / month

    PRO $49.00 $49.00 per user / month

    Starter $59.00 $59.00 per month

    PLUS $69.00 $69.00 per user / month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Conversation
    + 1 More
    Attract and convert more customer using modern chat features.
    + 2 More
    Videos Not Available Video Thumbnail
    + 3 More

    Vendor information

    Company Details Located in: London, England Founded in: 2017

    Not available

    Contact Details

    Not available

    https://www.bigradar.io/

    Not available

    https://www.reamaze.com/

    Social Media Handles

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