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Zoho Desk |
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | ActivTrak is a single-agent, cloud-native behavior analysis solution used to increase productivity, streamline operational efficiency, and harden security. The software is affordable, easy-to-use, and quick to install. Start analyzing data within minutes of signup. ActivTrak is purpose-built to analyze organizational trends in productivity. Enable management teams to uncover hidden productivity killers that you and your team may not be aware of. Automated reports, flexible productivity settings, and granular reporting deliver immediate transparency with precise detail. Whether your team is remote, or in one office you’ll have the tools and information available to gain a handle on what’s going on. ActivTrak provides the tools and visibility to efficiently manage remote teams as if you’re all sitting in the same room. Read more | Waggl is a commendable employee voice solution for enterprises, engaging, individual staffs to speak out their thoughts in three simple steps, answer, vote and result sharing. The software uses pulse surveys inclusive of simple questions, making participants give authentic responses in a game like pattern. Waggl improves employee engagement levels by inviting random colleagues and encouraging them to vote on anonymous responses given by others. Thus helping management understand and cater to specific employee problems and figure out prescribed insights for growth. Waggl uses dialogue first approach facilitating enhanced team-based action planning. Data obtained is represented in the form of pie-charts, graphs, and histograms. Thus helping Managers to figure out the most preferred solutions, take ownership, and drive action. They can also share the generated results as per business requirements and structural priorities. The Soc 2 Type 2 compliant software offers researched backed question models, world-class customer support along with personalized strategies and executive reviews. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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Detailed Reporting, Ease of Use, Screenshot Feature, Remote Installation Inaccurate Data Tracking, Poor Customer Support, Confusing User Interface, Limited Customization Options |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
ActivTrak, a popular employee monitoring software, receives mixed reviews from users. While some appreciate its user-friendly interface, detailed reporting, and helpful customer support, others criticize its potential privacy concerns, occasional technical glitches, and the need for more customization options. Its ability to monitor productivity and identify areas for improvement is seen as a strength, but concerns about employee privacy and potential misuse of data remain. Additionally, some users report issues with accuracy and the software's impact on system performance. |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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FREE Free ADVANCED $7.20 $7.20 per user / month |
Waggl Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Austin, Texas | Located in: Sausalito, California | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+1 888-907-0301 |
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+1 415-418-7506 |
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