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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Active chat is a multi-channel, chatbot platform for natural language customer support which seamlessly integrates with CRMs and CMSs. It makes chatbot building significantly easier for nontechnical people, providing a visual chatbot builder which is a significantly easier way to build chatbots. Users can design proactive and complex conversations with minimal effort. For advanced users, they have powerful tools to build complex bots. Moreover, they provide ample reading material in the form of an academy, teaching everything from the basics of the platform to the intricacies of advanced natural language chatbots. The chatbot can be integrated with messengers such as Facebook Messenger, Telegram and Twilio SMS as of now with more, such as Google Home, and Amazon Alexa to be added soon. Connecting third party NLP services like Diagflow is as easy as a click. E-commerce chatbots are enhanced with native Shopify and WooCommerce integrations. Read more Olivia is a contextual chatbot built over an artificial neural network. Users can start utilising the particular chatbot either by speaking “Hey Olivia” or by writing a message as per need. The particular chatbot is organised in specific modules to get the addition of new capabilities streamlined, appropriately. Its modular framework also helps users write down relevant modules in one go and execute multiple tasks alike. Moreover, the information stored within is absolutely secure protected under stringent privacy policies. As a fully open-source platform, Olivia helps out users to generate an intuitive chatbot of their own and add in personalisations accordingly. Users are also allowed to add Olivia’s PWA (Progressive Web App) directly on the home screen of their website as per convenience. Messages sent to Olivia passes through a WebSocket and the results get calculated via an individual server in real-time, providing adequate outcomes. Read more
Pricing Options
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Free-forever plan.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    60%
  • Momentum
    63%
  • Popularity
    65%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    60%
  • Momentum
    63%
  • Popularity
    63%

Features

Total Features
12 Features
11 Features
Common Features for All
    AI/Machine Learning
    Automated Responses
    Automated Routing It helps in automatically directing queries and data to the appropriate agent.
    Chatbot
    Code-free Development
    Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services
    For Sales/Marketing
    Generative AI
    Language Detection
    Lead Capture Provides webhooks and integrations to capture lead information
    Natural Language Processing
    Pre-Configured Bot
    Query Suggestions
    Transfers/Routing
  • + 9 More - Show Less
    • AI/Machine Learning
      Automated Responses
      Automated Routing It helps in automatically directing queries and data to the appropriate agent.
      Chatbot
      Code-free Development
      Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services
      For Sales/Marketing
      Generative AI
      Language Detection
      Lead Capture Provides webhooks and integrations to capture lead information
      Natural Language Processing
      Pre-Configured Bot
      Query Suggestions
      Transfers/Routing
  • + 8 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Pricing

    Pricing Options
    • Free Trial Available
    • Offers Custom plan.
    • Free Trial Not Available
    • Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    ActiveChat Custom

    Olivia Free

     
    View Detailed Pricing
    View Detailed Pricing

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    Screenshots & Videos

    Screenshots Bots
    + 1 More
    Not Available
    Videos Video Thumbnail
    + 1 More
    Not Available

    Vendor information

    Company Details Located in: Wilmington, Delaware Founded in: 2018 Located in: Geneva, Switzerland
    Contact Details

    +1 888-370-4802

    https://activechat.ai/

    Not available

    https://olivia-ai.org/

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