Zendesk Explore vs Microsoft Power BI Comparison

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Explore

Business Intelligence Software

4.1 7 user ratings

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Microsoft Power BI

Business Intelligence Software

4.3 2,016 user ratings

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Overview

Description	Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more	Microsoft Power BI is a data visualization platform that enables its users to create a data-driven culture equipped with business intelligence. The software helps its users to allow their employees at different organizational levels to use the up to the minute analytics in order to make quick and confident decisions. Users can share and create interactive data visuals throughout the data centers around the world, including the national clouds to hence meet the regulation and compliance requirements of the organization. Power BI allows its users to apply sensitivity labels that are recognizable through Office 365 apps such as Excel, Word, Outlook, and PowerPoint. The software allows its users to use the oversight of sensitive data through Microsoft Cloud App Security to ensure better compliance of regulatory and privacy requirements. Users can extend the governance and protection policies along with the exported data to the software with the help of Microsoft Information Protection. One can block risky user activities in real-time to prevent the exposure of sensitive data. Read more
Pricing Options	Free Trial Available Starts at $49.0.	Free Trial Not Available Starts at $9.99.
SW Score & Breakdown	85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 68% Momentum 60% Popularity 63%	89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 60% Reviews 99% Momentum 82% Popularity 87%
SaaSworthy Awards	Not Available	# 2 Most Worthy # 1 Highly Rated

Features

Total Features	8 Features	0 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.1/5 7 user ratings	4.3/5 2,016 user ratings
Ratings Distribution	Excellent 28.6% Very Good 57.1% Average 14.3% Poor 0% Terrible 0%	Excellent 40.2% Very Good 49.2% Average 9.8% Poor 0.7% Terrible 0.1%
Review Summary	Not Available	Users appreciate Power BI's user-friendly interface, extensive data visualization options, and seamless integration with other Microsoft products. Many reviewers highlight its ability to transform raw data into insightful reports and dashboards, aiding in better decision-making. Additionally, Power BI's collaboration features and mobile accessibility receive positive feedback. However, some users mention occasional performance issues and a learning curve for advanced features. While praised for its affordability and value for money, certain users suggest enhancements in customer support.
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Pricing

Pricing Options	Free Trial Available Starts at $49.0.	Free Trial Not Available Starts at $9.99.
Pricing Plans Monthly Plans Annual Plans	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month	Power BI Pro $9.99 $9.99 per user / month Power BI Premium (User) $20.00 $20.00 per user / month Power BI Premium (Capacity) $4,995.00 $4,995.00 per month
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Alternatives

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	View All Zendesk Explore Alternatives	View All Microsoft Power BI Alternatives