Home/Field Service Management Software/Vonigo
Updated on: October 27, 2021

What is Vonigo ?

Vonigo - Field Service Management Software
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Vonigo

Field service management software
(77 Ratings) Write Review

Vonigo is a cloud-based business management software that helps organizations to optimize the various steps in the service delivery process including customer requests, invoicing, payments, reporting, and taxes. Gain valuable insight into your financial, service, sales, and customer health with pre-built and easily configurable business reports. Simplify and speed up the quotation process by giving your sales reps an easy-to-use mobile quotation tool with up to the minute pricing and inventory. Keep track of real-time inventory at the office and in your vehicles as items are added to work orders and invoices.

Vonigo Features Show All Features

Vonigo Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Vancouver, Canada / 1-855-820-8001
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Field Service Management Software

Vonigo Pricing

Pricing ModelSubscription
Starter
$98 /User/Month

Features

  • Jobs & Work Orders
  • Leads, Accounts & Contacts
  • Location-Based Scheduling
  • Pricing, Estimating & Quoting
  • Invoicing
  • Mobile Access
Professional
$119 /User/Month

Features

  • Includes features of Starter plan, plus
  • Configurable Workflows
  • Company Branded
  • Multi-location
  • Inventory Management
  • iOS and Android Apps
  • Mobile Access
Premium
$139 /User/Month

Features

  • Includes features of Professional plan, plus
  • Call Center
  • Online Payments
  • Royalty Reporting & Collection
  • Document Library
  • Case Management
  • Mobile Access
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 05/08/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Vonigo pricing.

Vonigo FAQs

Vonigo is Field Service Management Software. Vonigo offers the following functionalities:

  • Billing and Invoicing
  • Document Management
  • Claims Management
  • Inventory Management
  • Digital Signature
  • Job Scheduling
  • Real-time Job Tracking
  • Route Optimization
  • Reporting
  • Analytics (Workforce)

Learn more about Vonigo features.

Yes, Vonigo provides API.

Ask the Community View Community

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Vonigo Reviews

OVERALL RATING
4.1
Based on 77 Rating(s)
Rating Distribution
  • 50 %
  • 33.3 %
  • 0 %
  • 0 %
  • 16.7 %
SHARE YOUR EXPERIENCE Write a Review
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Clarissa
ClarissaSource : financesonline.com
(Reviewed on 03 August 2020) Robust, can be tailored specifically to your needs

PROS & CONS

What are the best aspects of this product?

This platform comes with a powerful call center feature. It handles invoicing, quotes and payment without inconveniences as well.

What aspects are problematic or could work better?

I find it difficult to understand especially that it is greatly different from our previous software. Some features have a steep learning curve, such as preparing the reports. But their support team is always there and is ready to guide us through.

What specific problems in your company were solved by this product?

Vonigo has automated our payment handling processes, which is essential in making customers feel comfortable while paying. This is a key element in reducing the unpaid balance of our customers since they are encouraged to pay in a hassle-free way. Moreover, the platform has a reliable CRM feature that makes communication easy and clear for us.

Are you a current user of this product?

Yes

...more
Administrator in Consumer Services
Administrator in Consumer ServicesSource : g2crowd.com
(Reviewed on 22 November 2019) "Great customer service with many features. Very customizable."

What do you like best?

Ability to automate invoices, quotes and send payment links to customers.:). The call center app is robust.

What do you dislike?

There is a lot of relearning involved, especially if you are coming from another software. Some of the functions like setting up reports take a while to learn, but they are good at helping you through the process.

What problems are you solving with the product? What benefits have you realized?

Helped us reduce A/R through automation.

Ability to communicate more efficiently via CRM schedule with each location manager.

...more
Sawyer W
Sawyer WSource : g2crowd.com
(Reviewed on 31 May 2019) "A Complete, Customizable Solution!!"

What do you like best?

Our customers' booking experience is important to us and we've been working hard on it over the last year. Working closely with Vonigo's developers and using their API, we were able to create something that our whole team is proud of. The front-end is something really special that is all our own. Vonigo has a powerful back-end that is ZIP/Postal code-centric. This means we can as granular or high-level as we want with our zoning and pricing on any given day. And we can leverage this option differently in each city. The Vonigo team also has our best interests in mind. I have enjoyed the opportunity to give feedback to C-level executives within the company, and truly felt heard. You don't see that with many companies. That is something special. What we have now is a custom solution. The attention to detail from the Vonigo team has caused our conversion rates to go way up. The result is that we will soon be moving to a completely online sales funnel. Vonigo is the heart of our franchisee’s experience and our franchise management. We're thrilled to have a partner that we can see true longevity in.

What do you dislike?

Be aware, Vonigo has a lot of customization and can be configured a number of ways. It’s designed to fit many different industries/types of businesses. Some of Vonigo's features seem better on paper than they are in reality. We have not found a way to integrate their payment features (when paying in person), or time tracking (it’s not as robust as we need). We leverage third-party applications to handle these two essential things. For Vonigo to be all-in-one I feel that these features need more attention (the good news is they are aware of them and working on it).

What problems are you solving with the product? What benefits have you realized?

Vonigo has increased our conversion rate significantly. It's allowed us to streamline our management and customer interaction processes, and stay on top of work orders.

...more
Odie
OdieSource : financesonline.com
(Reviewed on 08 August 2020) Highly flexible and comprehensive

PROS & CONS

What are the best aspects of this product?

Vonigo has largely improved our booking services especially that it allows us to prepare a front-end dashboard that's tailored to our company. It also has a robust admin panel that leverages the use of zip or postal codes, which is great in adjusting our zoning and pricing rates according to location anytime. Vonigo also has a robust API and great user support that has helped us in setting up the platform depending on our needs. Its company serves as a terrific partner to us as well, since they closely work with us to improve the tool. We can even leave suggestions and comments for officers in their company to read and consider. As a result, Vonigo has become a very essential part of our business that is significantly pumping our sales.

What aspects are problematic or could work better?

Vonigo is a powerful platform that different companies can use for different purposes. That sounds great, but that also makes it a complicated tool that you must adjust to your needs. There are even features that we find insufficient, such as the time tracker and payment manager. That is why we use some other platform to serve such purposes. Thankfully, however, its developers already know such flaws and are gearing up to solve such issues.

What specific problems in your company were solved by this product?

Management workflow is now super-efficient, as well as tasks concerning customer relations. It is easy to handle different demands throughout our operations. As a result, we have seen a large boost with our conversion rates and sales.

Are you a current user of this product?

No

...more
Administrator in Management Consulting
Administrator in Management ConsultingSource : g2crowd.com
(Reviewed on 26 May 2016) "Online Customer Scheduling System"

What do you like best?

We use vonigo for all of our scheduling needs. We have a customer interface and an internal system. It's very to differential different types of appointments and locations which make our jobs easier. The site is very user friendly and I like that I can update different settings and see the immediate changes. We also have a team of mobile users that use this vonigo as their daily assignments. We are able to put all the details that they would need (address, phone numbers, email, contacts, driving directions, special notes, etc) in one place.

What do you dislike?

We have occasional tech issues where user permissions will changes for hours, sometimes days that were not authorized by anyone at the company.

What problems are you solving with the product? What benefits have you realized?

Synchronized Scheduling that aligns our customers with our internal scheduling team.

...more
Anonymous Reviewer
Anonymous ReviewerSource : financesonline.com
(Reviewed on 05 June 2019) Not user friendly

PROS & CONS

What are the best aspects of this product?

Booking system works well.

Reports are ok
It looks nice

What aspects are problematic or could work better?

Inventory not tracking properly

QuickBooks not syncing properly

Google calendar integration

Constantly logging out

Personnalisation (ability to personalize your home page)

No email templates for end users

Duplicate (up to 5-6) customer accounts duplicating.

Language limitation (not available in French)

No bar code reader

Pictures uploaded by customer's not available

Integration with Google calendar intermittent



What features/services would you like to see in future versions of this product?

Inventory tracking properly/accurately

QuickBooks syncing properly

Google calendar integration automatically

Permanently logged in (like square)

Personnalisation (ability to personalize your home page) to see the calendar or the next booking right away

No email templates for end users

Duplicate (up to 5-6) customer accounts duplicating.

French language available

Bar code reader

Seeing pictures uploaded by customer's

Integration with Google calendar

What specific problems in your company were solved by this product?

None. We've been using vonigo since day one. It is a decision of the franchisor. I don't know any other systems. I'm much happier with a pad and a pencil.

Are you a current user of this product?

Yes

...more

Videos on Vonigo

Introducing Vonigo — Field Service Management Software
Introducing Vonigo — Field Service Management Software
Grow Your Service Business with Online Booking and Job Scheduling Software

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Disclaimer

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