Rezo.AI

About Rezo.AI

Rezo.AI is an AI-powered contact centre that works with human agents to automate monotonous tasks and improve customer experiences. Rezo.AI increases customer engagement anytime, everywhere, since it is quick, scalable, and error-free. The software simplifies interactions across several channels, including email, chat, voice, Whatsapp, and social media, resulting in faster response, satisfied customers, and more productive agents. It also aids in the analysis of each call and interaction with clients. Furthermore, Natural Language Technology (NLP) aids in in-depth learning of agent and client engagement, as well as providing a scorecard for agents. The system then emphasises the areas for development using the NLP engine and provides personalised coaching advice for the agents to work on. Personalised advice combined with data assists agents in better identifying gaps and improving transparency and satisfaction. Furthermore, robotic process automation bots provide value to an automation platform by performing jobs faster, letting people focus on higher-value work, and improving customer satisfaction through shorter turnaround times.