Adobe XD

Just downloaded a trial of Dreamweaver, and I'm having problems getting it to work on my rig. There is no customer number for trials, online chat only. It's almost 3 hrs since I asked for help and I'm still waiting. They won't be getting my business.

TERRIBLE SOFTWARE COMPANY. Over the last 3 months, I've spent more time on the adobe chat hoping they might be able to fix my issues. And Illustrator and Premiere Pro continue to crash all the time losing work. Invest your time and money elsewhere.

Products themselves are ok, but customer service is intensely frustrating. Went through 4 CSRs so far today trying to resolve a loss of credits due to a CSR cancelling the wrong subscription despite ultra-clear instructions. Each subsequent rep has either been "not the right department" (despite my being transferred to that department by another Adobe CSR) or has not correctly understood what is being asked due to ESL issues. I am being given conflicting information from each rep and so far no actual resolution has been offered short of "yeah, our bad but we won't fix it". Save yourself a headache, use one of the emerging alternatives to Adobe products to escape the endless payment subscription model and convoluted packages that even their reps don't seem to fully understand.

CHEATERS....IS THE RIGHT WORD FOR ADOBE....THEY HAVE BEEN CHARGING MY ACCOUNT ON MONTHLY BASIS WITHOUT ANY CONSENT FROM ME. WHEN I REQUESTED TO CANCEL MY MEMBERSHIP THEN THEY THREATHEN TO CHARGE 98.I WILL NOT ADVISEA ANYONE TO GO WITH THIS ORGANISATION. TOOLS ARE NOT USER FRIENDLY. YOU DON'T GET MUCH SUPPORT FOR TOOLS AS WELL.

I have had the worst customer service, advice & support from the adobe team. I have been given the wrong product for over two days. It has been highly frustrating as a director running three businesses & trying to purchase a product and actually try to give them some business. They really need an experienced sales team & tech team that understand a customers requirement before giving them the wrong product twice. They still have not been able to resolve the problem we tried to do a screen share so I could explain what I do in detail and their computers were not responding. I was told I would get a call back and guess what???? No call back. I am beyond disappointed with Adobe.

Terrible software with bilion bugs

Be aware when you start a free trial for a product that they will just start taking the money from your account after the trial ends.You don’t get a notice, an email anything.I noticed from my bank statements that I am paying for months a subscription for something that I used once and when I wanted to cancel it they charged me again because it was an annual subscription.Customer Service it’s not on your side on this, they will try to prove you that they are right to charge you because you thick the T&Cs box when you suscribed to the free trial. Any other company will send you a monthly email with your invoice, Adobe just sneak into people accounts and steel their money, this is how they are doing business.

Bons logiciels mais ils vous pompent votre fric et doublent votre abonnement sans même que ce soit indiqué et vous font passez pour des débile après. Je comprend tous ces gens qui préfèrent craquer les logiciels. Aucun service client (surtout quand on téléphone 4 fois 1h pour que personne ne réponde)

I was having some issues with my creative cloud subscription so I tried using the customer care chat. The virtual assistant was very quick in connecting me to the right person. Pooja was super helpful and kind. It didn't take her long to detect what the problem was and to offer me different solutions. Overall a good experience.

Greedy gatekeeping company that charges way too much for mediocre software that's not optimized.