Skubana manages all back-end e-commerce operations in one place, including order processing, shipping, inventory management, fulfillment by Amazon (FBA), vendor management and cross channel analytics. It is truly everything a seller would need to build a successful and profitable business, no matter if you're selling on one channel or several. No longer will you be consumed with chasing after errors and overselling/underselling.
| Support | Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | NA | Location / Phone Number | New York, United States |
| Deployment | SaaS/Web/Cloud | Category | Inventory Management Software |
Disclaimer: The pricing details were last updated on 21/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Skubana is Inventory Management Software. Skubana offers the following functionalities:
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No, Skubana does not provide API.
Great product and the client service reps were fantastic - super communicative, knowledgeable and proactive.
Some aspects of the product are difficult to understand without requesting help/explanation from the client services team.
Keeping track and processing orders, inventory and revenue
The platform has allowed our organization to aggregate all moving pieces of operations, while providing advanced order and inventory management throughout. Their recent addition of a Quickbooks Online connector allows for seamless accounting integration to keep our business flowing. The implementation and support teams are fantastic and very hands on, often finding quick solutions to not-so-obvious requests.
- There is currently no Returns/Refunds or RMA automation. I'm hoping this gets built in, especially to Shopify, very soon, as short of this we need to account for all activities manually
- Not a wide variety of integrations options, so some connections require custom builds
Both of the above are presented as such upon initial sales calls and workable, however it would great to see more plugins all round.
Operational automation, efficiency, and processes. Simply by using Skubana I don't need to hire an additional team member to handle the work the platform takes care of. Great ROI and keeping all information in one place is very powerful. There is no need to pursue an ERP
We are a high volume e-commerce company selling across many sales channels for 10 years now.
During those years we have tried many different platforms and none of them really worked out for us, they all always did some things right and many things wrong.
Skubana was our last try before trying to build our own platform (which could be costly and come with a lot of headaches).
Fortunately for us and kind of surprisingly, Skubana turned out to fill 99% of our needs.
They have direct integrations with all the majors sales channels and other e-commerce tools/softwares and they also have indirect (via third party) integrations with the rest of the lesser known tools and software one may need to run their ecom business.
They priced out much better than the previous platforms we used in the past and they offer support via chat at all times on top of having your account manager to help you out.
I do not usually write reviews, but felt the need to do so in this case with the hope it will help others that find themselves in the same situation i was in.
Just a better native label creation process, but until then they do connect to other platforms that can handle that process.
I am glad we gave Skubana a shot it helped us automate more of our business, saved us a considerable amount of $$ on payroll and overall just helped us grow our business over the last year plus we have been using them.
As Skubana's second customer I've certainly seen Skubana through many evolutions - and there's no doubt business has significantly improved because of it. This is a great program to grow with since it's built for expansion.
The inventory tracking is airtight, and now that they've built a QBO connector, you have accounting natively integrated. Plus there are tons of integrations available so you can essentially plug and play.
Excellent support team, having the chat function in the dashboard is super helpful. And the CEO is great!
Nothing. Skubana knew all the pain points and addressed all of them with this product.
More efficiency= more time to work on the company, and hence, a quicker path to increased profits.
All marketplaces, inventory, orders, etc, can be easily controlled by this amazing tool. Information is consolidated in structured reports, which give you the vision of what is going on. All the features offered by Skubana are super helpful, making daily tasks easier to be fulfilled.
There are technical issues sometimes, but they are quickly fixed by customer support.
Highly recommended.
The full flow of my products!
We utilize Skubana for order routing and inventory management. It's a fantastic platform that has helped us leverage multiple additional technologies. Their support and account management staff are exceptional as well.
Highly recommend.
Implementation wasn't super smooth but their account managers and support was excellent.
Expect a few weeks of testing for implementation to ensure everything operates smoothly. Training also takes a bit longer as the learning curve is steep.
Order management, order routing, inventory management, and cross-warehouse inventory view
What are the best aspects of this product?
When it comes to inventory management, we were looking for a solution that offered the flexibility we needed. Skubana provided that for us and more. It is a web-based solution which means we can manage inventory regardless of where we are. Since we started using it, we are happy in terms of how we carry out our business operations. We do not have to worry about accessing the tool as it is not a software which is installed in a single computer in the office. The web-based platform gives us more exposure and flexibility for our inventory operations which is a plus.
What aspects are problematic or could work better?
It is a long road, but Skubana has made it even shorter. However, there are few bugs that need fixing despite it being a reliable tool in inventory management. There are features which are missing and it has a few glitches that can slow down how well we make the best use of the product. Luckily, they have a great and responsive customer support which takes care of all the queries of its users. We have had some issues fixed while others we were given assurance that they are in the process of fixing them in future. They are also strict in terms of how we use the product in managing inventory. It does not allow one to send an order to a customer if your inventory level is 0. This is however a good thing as we do not want to send an order and then there is nothing for the customer to receive as we have run out of stock.
What specific problems in your company were solved by this product?
It has come to help us in terms of how we operate and manage inventory. We had to go through 30 applications before we came to Skubana and settled there. This tool offers reliable stock management for my business by helping us to manage the quantity of inventory in more than one, sales channels. With real time tracking of how much is left as stock, we are able to avoid overselling. Once you reach a stock level of 0, you cannot sell anymore or take an order from a customer. This helps to improve customer service as customers pay or order for what is in store and thus limited frustrations. We are yet to utilize the product in our purchase ordering but once we do this, we can expect to save time and money.
Are you a current user of this product?
Yes
What are the best aspects of this product?
The dashboard creates a quick access to what you want. For example, you will be able to view your inventory and the needs associated so that you can know where to emphasize based on those needs. It is an integrated product that has all the solutions in one place. All inventories can be monitored in one place which gives you the power to know what you have in real time. It makes our work easier as it improves the visibility of stock movement by prioritizing on areas that need our emphasis and utilizing the resources we have in the best way possible.
What aspects are problematic or could work better?
There is always a problem with every software application. For the Skubana, it is no different but theirs is minor. If you want to get the best out of a product, then you have to go for that which has great customer support. Although we found the product to be complex at the start, we were able to find our way around thanks to the great customer support. Through the updates and training from their staff, who have a better understanding on the product, we were able to get ahead of things within a short period.
What specific problems in your company were solved by this product?
We have to manage the warehouses in different locations and decide which warehouse will serve which sales channel. With such tasks and workload to manage, it was difficult on our part to manage what should go where. Thanks to Skubana, we can now get all solutions in single place. With such seamless operations, we can save time on labor and save on the cost of managing inventory and making ordering and sales decisions. Previously, this was not possible as keeping track of all those sales channels and warehouses was cumbersome and costly in terms of time and labor cost.
Are you a current user of this product?
Yes
We appreciate that Skubana are so responsive and accommodating. We're under the impression that Skubana really wants us to be satisfied. Skubana is the perfect platform for Small and Medium enterprices.
Sandi our rep is always doing a fast and good job.
It takes little bit of time to fully learn everything about Skubana, I'm sure we still have a lot to learn.. But support staff is friendly and available to help whenever we've been running into some complicated integrations.
Looking into how we can have Skubana placing orders for us in the future.
We appreciate that Skubana are so responsive and accommodating. We're under the impression that Skubana really wants us to be satisfied. Skubana is the perfect platform for Small and Medium enterprices.
Sandi our rep is always doing a fast and good job.
It takes little bit of time to fully learn everything about Skubana, I'm sure we still have a lot to learn.. But support staff is friendly and available to help whenever we've been running into some complicated integrations.
Looking into how we can have Skubana placing orders for us in the future.
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