What do you like best?
We had to do something about the bounce rate on our site and improve the overall search performance against our online catalogue of 120k products on our Bigcommerce Enterprise store.
We looked at some contenders, but they were all ‘over the top’ with their pricing for large product catalogues such as we have. Other players seemed only to dolly up existing user interfaces, provided additional search functionality, but little, if any performance .. and by performance I’m talking “speed!”
Then we found Searchanise. – It is extremely well priced for large catalogues. Takes minutes to install with a single click and hits the ground running returning searches as you type before you have a chance to finish that coffee and doughnut you were enjoying when you happened to land on the Searchanise page on your store’s respective marketplace.
This product literally has shaken our world. – Although it is early days, the products analytics panel is already showing us that users are searching AND .. they are searching a lot. We are finding that the response time is lightning fast returning results as you type and then providing you with a smart navigation panel which is essentially faceted search on steroids …. An augmentation to the initial search.
You won’t have to have your developers sit around panning how and where it will integrate into your store’s theme. .. It integrates automatically with your existing search fields and additionally provides a ‘sticky search widget’ which can be easily positioned to one of the four corners of your screen.
.. but it doesn’t stop with raw search capability. The pro plans include a number of merchanising features which are great at putting campaign products in front of visitors as they search.
We had no issue whatsoever putting it on (and off) our development store and it went on just as smoothly a second time on our production store. .. For overall value and performance, I don’t think you can do better if you have a large product catalogue and need performance that will impress your visitors and keep them captive
What do you dislike?
The help documentation is a little light on in places. They have started a community forum which is somewhat useful but to be honest, the product is intuitively very easy to use and it doesn't take long to work it out.
What problems are you solving with the product? What benefits have you realized?
Although we are Bigcommerce Enterprise customers, making full use of faceted product filtering, we have found that with 120 sku's our visitors were often as not, bouncing off the site and not bothered to work through our filter facets. The raw search functionality that our platform offers is rather lack-lustre (I'm being nice about it) .. So we needed a solution to search performance and lowering our the bounce rate on our online store.