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QuickBooks Payroll Reviews

User Rating

4.6/5 (Based on 491 Ratings)

Rating Distribution

  • Excellent

    74.3%
  • Very Good

    17.5%
  • Average

    3.7%
  • Poor

    0.8%
  • Terrible

    3.7%

User Sentiments

Ease of Use, Automated Payroll Features, Convenient Online Accessibility, Accurate Tax Calculations

Lackluster Customer Support, Occasional Software Glitches, Difficulty With Payroll Adjustments, Limited Functionality For Larger Businesses

Do You Use QuickBooks Payroll?

Write a Review

Review Summary

QuickBooks Payroll receives mixed reviews. Users praise its ease of use, integration with other QuickBooks products, and automatic tax calculations. However, several users complain about customer support, reporting issues, and the program's complexity. Some find the price exorbitant compared to other payroll solutions, while others report frequent glitches. Overall, QuickBooks Payroll is a decent option if you're already invested in the QuickBooks ecosystem, but other solutions may be a better choice for businesses with more complex payroll needs or budget constraints.

Pros

  • QuickBooks Payroll is userfriendly for simple payroll tasks.
  • Easy to integrate with other QuickBooks products for streamlined accounting.
  • Automatic calculations save time and reduce errors in payroll processing.

Cons

  • QuickBooks Payroll can be complex for those new to payroll processing.
  • Customer support can be challenging to reach or may not be helpful.
  • The cost can be high, especially compared to other payroll solutions.

AI-Generated from the text of User Reviews

Reviews
PM

Phaedra M

April 27, 2026 Source: G2.com
Effortless Payroll with QuickBooks, Great Organization!
What do you like best about QuickBooks Payroll?
I really like how QuickBooks Payroll helps with organization. I'm overall very happy with QuickBooks Payroll. The initial setup was very easy.
What do you dislike about QuickBooks Payroll?
I miss the QuickBooks Payroll app that used to be offered.
What problems is QuickBooks Payroll solving and how is that benefiting you?
QuickBooks Payroll helps with organization and assists in weekly payroll processing.
Read more
MH

Margie H

April 21, 2026 Source: G2.com
Efficient Payroll Processing with Complete Tax Handling
What do you like best about QuickBooks Payroll?
I find QuickBooks Payroll makes setting up payroll quick and easy. I love that it lets me select pay recipients and offers various methods for sending paychecks, like hourly or salary, which fits our needs well. The ability to track different types of leave time, like annual, sick, and vacation, is really helpful, and employees can see their accrued leave time on their paycheck stubs. It does everything we need a payroll to do. I really appreciate how it calculates and takes care of the taxes for me, saving me the time and hassle. I also love having everything together in one system for both payroll and bookkeeping, as it automatically rolls over into the bookkeeping and streamlines everything. It was really easy to set up with the step-by-step directions, ensuring everything works smoothly.
What do you dislike about QuickBooks Payroll?
I have no complaints at this time.
What problems is QuickBooks Payroll solving and how is that benefiting you?
I use QuickBooks Payroll to set up payroll quickly, choose who gets paid, and track leave time. It simplifies my bookkeeping by integrating payroll and record-keeping, making the process smoother as a bookkeeper and payroll clerk.
Read more
ZH

Zach H

April 21, 2026 Source: G2.com
Effortless Payroll with Seamless Time Card Integration
What do you like best about QuickBooks Payroll?
Ease of running payroll because it links with the time cards. I have to get involved fairly minimally.
What do you dislike about QuickBooks Payroll?
Too many ads/pushes for AI generated automation.
What problems is QuickBooks Payroll solving and how is that benefiting you?
Saves time for processing payroll as well as tax documents.
Read more
DC

Denyse C

April 7, 2026 Source: G2.com
Easy Setup, Strong Privacy, and Time-Saving Payroll at a Great Price
What do you like best about QuickBooks Payroll?
It was easy to set up and it is easy to use. I like the process of direct tax transfer as well. I like the privacy protections of having staff enter their own personal information. The generation of W-2s and payroll vouchers is simple and saves time. We have been working on integrating our donation system to QBO. The availability of FAQs and live support is also a good feature. We are able to work in a collaborative environment to manage our finances and maintaining our security protocols. For the price it is a great bargain.
What do you dislike about QuickBooks Payroll?
Our only concern has been the inability to set an alternative payday while using the twice a month pay schedule. We experienced a reverting to the default days when the software is updated. To avoid that we set up every other week pay schedule which now uses the default set up.
What problems is QuickBooks Payroll solving and how is that benefiting you?
We have accurate on time pay, direct deposit and accurate easy to create tax forms and reports. All has saved us lots of time from doing these things manually.
Read more
VB

Valery B

March 12, 2026 Source: G2.com
Easy Multi-Employee Payroll Processing
What do you like best about QuickBooks Payroll?
I like how easy it is to process payroll for multiple employees.
What do you dislike about QuickBooks Payroll?
The mapping with quickbooks payroll doesn't match sometimes.
What problems is QuickBooks Payroll solving and how is that benefiting you?
Processing and tracking and matching payroll.
Read more
RW

Royce W

December 17, 2025 Source: G2.com
Exceptionally Easy to Use
What do you like best about QuickBooks Payroll?
I like that it integrates with QBO. It isn't as efficient as some other 3rd party payroll systems.
What do you dislike about QuickBooks Payroll?
It's reporting isn't as clear as some other payroll reporting systems.
What problems is QuickBooks Payroll solving and how is that benefiting you?
It assists with managing payroll. I like QBO as whole, and that QBO is seamless integrating.
Read more
AK

Alexander K

December 12, 2025 Source: G2.com
Exceptional HR and Payroll Solution with Outstanding Support
What do you like best about QuickBooks Payroll?
I find GoCo's embedded payroll to be really convenient, especially when used with the built-in time and attendance application. The employee onboarding experience is excellent, and the workflows help standardize processes effectively. It's great for storing employee documents and updating them efficiently. I love GoCo's excellent customer service, which provides timely responses. Navigation is really simple, making it easy to train new employees. The abundance of features allows for easy integration into many company operations. Their partnership with JazzHR for applicant tracking and the collaboration with Gusto for payroll processing are also quite beneficial. The seamless integration with Google for SSO is another aspect I enjoy. The Time Off application saves a lot of time by simplifying the management of balances and accruals, thanks to its integration with Time & Attendance and Payroll applications. The availability of many configuration options, along with ongoing improvements, makes using GoCo a very positive experience. Their support team was wonderful during the setup, allowing us to get up and running within six weeks.
What do you dislike about QuickBooks Payroll?
I'd like to see the benefits configuration opened up to customers so that I don't have to submit a support ticket any time I need a change. We have a policy that limits the amount of time that an employee can use per year, and that's the only configuration option in the Time Off application that is not (yet) available.
What problems is QuickBooks Payroll solving and how is that benefiting you?
GoCo simplifies payroll with its embedded system, provides excellent onboarding, standardizes workflows, and is great for document management. It integrates well with JazzHR and reduces redundant data entry, saving us time. The benefits platform streamlines open enrollment and payroll deductions, improving overall efficiency.
Read more
VM

Verified User in Non-Profit Organization Management

December 10, 2025 Source: G2.com
Clean, User-Friendly UI Makes GoCo a Breeze
What do you like best about QuickBooks Payroll?
The user interface is clean, and the system itself is intuitive and easy to pick up.
What do you dislike about QuickBooks Payroll?
Deputy includes a feature that lets staff offer up shifts and alerts others when there are open shifts or shifts needing coverage. Incorporating a similar feature would make GoCo a more comprehensive, all-in-one platform. Additionally, it's not possible to customize pay period date ranges unless you use their payroll system and get help from the support team.
What problems is QuickBooks Payroll solving and how is that benefiting you?
Bringing together time tracking and timesheets within a single platform has streamlined the staff experience, making everything accessible in one place. The ability to manage staffing shifts directly in the system, where staff can view their schedules and request changes, is very helpful. Additionally, it is easy for staff to update and manage their own information, which adds to the overall convenience.
Read more
VI

Verified User in Insurance

December 9, 2025 Source: G2.com
GoCo HRIS Review: Powerful HR, Paperless Simplicity
What do you like best about QuickBooks Payroll?
GoCo is a modern, clean, and highly effective HRIS that focuses on bringing a white-glove service experience to mid-market and growing small businesses. It shines as a centralized hub for all employee data, heavily focused on automation and paperless processes.
What do you dislike about QuickBooks Payroll?
I don't have any complaints. I really like everything about GoCo. It was an amazing software experience.
What problems is QuickBooks Payroll solving and how is that benefiting you?
GoCo transforms the HR function from a team bogged down in administration and paperwork into a strategic, efficient, and employee-focused partner.
Read more
RH

Richard H

October 3, 2025 Source: G2.com
Not a very good choice
What do you like best about QuickBooks Payroll?
It was relatively easy to use. But wasn't secure. Found there were easily mimics they could be big trouble.
What do you dislike about QuickBooks Payroll?
Found it was being used in various unethical scenarios.
What problems is QuickBooks Payroll solving and how is that benefiting you?
Managing payroll, this was a mock trial for possible future deployment when and if growth occurs
Read more

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