Qminder

About Qminder

Qminder is a cloud-based queue management system that provides an easy setup for retail locations to manage their sales floor and enhance the customer experience in brick & mortar stores. This solution enables customers to shop while they wait in line, creating happier customers and increasing sales. Millions of customers around the world have already made use of our services, and we have been trusted by leading retailers such as AT&T, Sprint, Verizon, as well as customer service locations at Uber, Lyft, and eBay.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $382.30. Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Qminder Features

Show Feature Explanation

Scheduling

Manages and helps to prepare schedules in an appropriate and timely manner

Website Visitor Tracking

This feature allows you to analyze and understand the behavior of your website visitors.

Status Tracking

Status Tracking refers to the management of projects, which includes but is not limited to measuring and reporting the status of milestones, tasks and activities

Reporting (Analytics)

Helps to get insightful reports and task performance analytics to measure the task monitoring outcomes

Multi-Location

Helps to manage business affairs across multiple sales channel

HIPAA Compliant

Offers security over the collection of sensitive data with SSL

Alerts (Notifications)

Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage.

Waiting Time Tracking

Manages the client's waitlist and helps in optimizing the time

In-Patient Management

Helps to record the medical journey of all patients undergoing treatment and admitted to the hospital

Customer Database

Helps with a collection of data assembled from each customer.

Qminder Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Starter $382.30 $429.00 per month

Everything you need to digitize your queue management

Features

Users - 15
Devices - Unlimited
Locations - Unlimited
Visitors - Unlimited
iPad & TV apps
Name-based waitlist
Visit Planner
Multilingual interface
Service alerts
Staff / location / service performance reports
Data Retention Configuration
Online support
Product training

Business $632.30 $659.00 per month

Features

All features from Starter Plus
SMS notifications
Custom check-in and TV designs
Users - 30
Devices - Unlimited
Locations - Unlimited
Visitors - Unlimited
iPad & TV apps
Name-based waitlist
Visit Planner
Multilingual interface
Service alerts
Staff / location / service performance reports
Data Retention Configuration
Brand design
HIPAA
Online support
Product training
Team onboarding
Dedicated account manager
API support

Enterprise Custom

A quick, seamless rollout to support all your team members

Features

Users - Unlimited
Devices - Unlimited
Locations - Unlimited
Visitors - Unlimited
iPad & TV apps
Name-based waitlist
Visit Planner
Multilingual interface
Service alerts
Staff / location / service performance reports
Data Retention Configuration
Brand design
HIPAA
SAML-based SSO
SLA & custom TOS
Security Log
Online support
Product training
Team onboarding
Dedicated account manager
API support
Performance reviews

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 21/12/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Qminder Pricing

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Qminder Reviews

User Rating

4.7/5 (Based on 100 Ratings)

Rating Distribution

Excellent
72%
Very Good
26%
Average
2%
Poor
0%
Terrible
0%

User Sentiments

User-friendly interface, Efficient queue management, Detailed reporting and analytics, Improved customer service

Occasional glitches or bugs, Limited customization options, Lack of integration with existing systems, Issues with notifications

Do You Use Qminder?

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Review Summary

Qminder is generally praised for its user-friendly interface, efficient queue management, and seamless integration into customer service processes. Users highlight its ability to track insights, streamline operations, and improve customer relationships. However, some users report occasional crashes and limitations in customization options. While overall positive, Qminder’s performance and reliability are still under development, with some users desiring more robust notification features and smoother data integration.

Pros

Qminder streamlines customer service processes, reducing wait times.
User interface and experience are intuitive and easy to use.
Provides valuable insights into customer flow and service trends.
Allows for efficient management of customer queues, especially in busy environments.

Cons

Qminder can occasionally crash and require regular testing.
Some users have mentioned limitations in customization options.
Information architecture may not be clear enough for quick access.
Minor glitches or challenges with customizing certain features have been reported.