Pendo Reviews

User Rating

4.9/5 (Based on 2,910 Ratings)

Rating Distribution

Excellent
93.2%
Very Good
4.7%
Average
1.4%
Poor
0.5%
Terrible
0.2%

User Sentiments

Ease of Use, In-Depth Analytics, Effective Customer Communication, Flexible Guides

Limited Customization Options, Steep Learning Curve, Mobile Functionality, Confusing User Interface

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Review Summary

Overall, Pendo receives positive feedback from users for its intuitive interface, ease of use, and powerful analytics capabilities. Customers appreciate its comprehensive set of features, including user onboarding, in-app messaging, and product analytics. Pendo is also praised for its strong customer support and its ability to provide valuable insights into user behavior. However, some users have mentioned occasional technical glitches and a need for more granular control over certain features. Additionally, some have expressed concerns regarding the pricing structure and the steep learning curve associated with implementing and customizing the platform.

Pros

Empowers product teams to proactively engage users, gather feedback, and drive product adoption.
Easytouse interface and customizable features allow for seamless integration into existing workflows.

Cons

The cost of the platform can be prohibitive for some organizations.
Limited reporting capabilities may not meet the needs of larger enterprises.

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Reviews

Anonymous User

October 6, 2026 Source: G2.com

and understanding our users flows very useful tool

What do you like best about Pendo?Pendo guides and user analytics and user flowsWhat do you dislike about Pendo?not the easiest user interface to set up guides. There is a learning curve when there really shouldn't be.What problems is Pendo solving and how is that benefiting you?educating our users on how to use a new application.

Verified User in Real Estate

October 5, 2026 Source: G2.com

I don't understand this question

What do you like best about Pendo?Seeing which features users are actually engaging with.What do you dislike about Pendo?Setup is a bit confusing, and that's all I have to say to meet the minimum.What problems is Pendo solving and how is that benefiting you?Seeing user counts and what they are actually using.

Anonymous User

September 22, 2026 Source: G2.com

Very important valuable product

What do you like best about Pendo?The UI and the team I work with. I feel people really care and want to make sure they have a product that fits our needs. I like the way we get the data so easily.What do you dislike about Pendo?A lot of features are not available in mobile. In addition, some of the tagging is not very clear (what is widget identifier for example), and I find that even people working in Pendo can't explain why something worked or didn't work.What problems is Pendo solving and how is that benefiting you?In app training and onboarding. In addition- getting high level data that explains how people are using the app.

Verified User in Computer Software

September 21, 2026 Source: G2.com

Pendo Admin and Advocate

What do you like best about Pendo?Pendo provides visibility into usage, errors, user experience, and more for all teams in our organization.What do you dislike about Pendo?It can be more complex than expected. Sometimes deciphering what we don't know in order to get to what we need to know is tricky.What problems is Pendo solving and how is that benefiting you?Basic usage data and metrics show us what works and what doesn't in our products.

Anonymous User

September 21, 2026 Source: G2.com

Pendo brings visibility, transparency, and enhances communication

What do you like best about Pendo?trending analytics and in app communicationsWhat do you dislike about Pendo?I feel like reporting can get easier through natural language. Same with Segments.What problems is Pendo solving and how is that benefiting you?VISIBILITY. How many users, where are they coming from, what are they clicking on. And NPS scoring - never before have we had an NPS score at this level.

Anonymous User

September 17, 2026 Source: G2.com

Product Manager

What do you like best about Pendo?.Pendo makes it so easy to see what matters and make good decisions quickly, backed by dataWhat do you dislike about Pendo?N/A - I've really come to love it since learning to use itWhat problems is Pendo solving and how is that benefiting you?Deciding how to prioritize what to build

Verified User in Computer Software

September 17, 2026 Source: G2.com

It has a plethora of features to understand our users.

What do you like best about Pendo?The depth of analytics that can be done.What do you dislike about Pendo?AI agent to conversationally create segments, dashboards etc. would be great.What problems is Pendo solving and how is that benefiting you?Helping understand the usage of product and feedback from customers.

Verified User in Computer Software

September 16, 2026 Source: G2.com

Saves time & gives good insights

What do you like best about Pendo?I've used Pendo at two companies and find it very intuitive and versatile. Whether looking into usage data for potential UX improvements, setting up tracking for new products, or getting creative with guides that would otherwise require engineering resources, I find Pendo to be a valuable tool for many teams ranging from product to sales.What do you dislike about Pendo?There are very minimal limitations or challenges. Better report alerts or additional bulk actions for pages and features, for example.What problems is Pendo solving and how is that benefiting you?It provides metrics for multiple teams across the organization and gives us a very easy way to communicate important information to our customer base.

Verified User in Computer Software

September 14, 2026 Source: G2.com

Pendo is a great tool for PLG if you're willing to invest in it

What do you like best about Pendo?Pendo offers a flexible way to meet customers where they are at in your platform. I like that it is relatively low-code for a lot of the capabilities but also benefits from teams who are willing to invest the time to code to it.What do you dislike about Pendo?I wish it integrated with more data and analytics systems for better audience creation and targeting. It is often billed as no-code but that really isn't the case if you want to maximize the capabilities.What problems is Pendo solving and how is that benefiting you?It powers a large portion of our in application messaging. This allows us to move fast as things change in the platform and we need to keep customers informed.

Verified User in Building Materials

July 30, 2026 Source: G2.com

Adoption framework Good

What do you like best about Pendo?.Easier to use, usability is nicer and easy to discoverWhat do you dislike about Pendo?I can think about share later for now I'm good at this momentWhat problems is Pendo solving and how is that benefiting you?Find customer information +

Pendo Reviews

User Rating

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Pros

Cons

Anonymous User

Verified User in Real Estate

Anonymous User

Verified User in Computer Software

Anonymous User

Anonymous User

Verified User in Computer Software

Verified User in Computer Software

Verified User in Computer Software

Verified User in Building Materials

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