In today's fast-paced business world, customer service agents are expected to handle unexpected situations with ease and deliver exceptional customer experiences. Medallia Agent Connect is designed to keep remote and in-house contact center teams engaged, connected, and on top of their game. With role-specific dashboards, transparent feedback mechanisms, and personalized coaching, agents can stay motivated and continuously improve their performance. Inevitably, negative feedback will occur from time to time. But with Medallia Agent Connect, agents are given the opportunity to self-correct and proactively seek assistance. What sets Medallia Agent Connect apart is its real-time transparency. Through this powerful tool, team leaders can capture customer feedback on agent performance after every service interaction. With higher-than-average response rates and real-time feedback streams, leaders can easily identify and act on meaningful coaching opportunities with their agents. This results in more actionable business insights and more time for leaders to focus on 1:1 personalized feedback, ultimately leading to better agent and customer experiences. Medallia Agent Connect is compatible with popular platforms such as Intercom, Gladly, Zendesk, and many more. This makes it easy for businesses to integrate this tool into their existing systems and processes without any hassle.
Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Free Trial
Not available
Pricing Options
Premium Plans ( Quotation Based )
Pricing Plans
Medallia Agent Connect Custom
Features
Disclaimer: The pricing details were last updated on 16/11/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Medallia Agent Connect Pricing.
Vendor Details
Pleasanton, CaliforniaContact Details
+1 650-321-3000
https://www.medallia.com/products/agent-connect/
Social Media Handles
Not available
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