LiveAgent Reviews

What do you like best about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A major advantage of LiveAgent was its multi-site live chat system, which enabled us to seamlessly manage customer inquiries across multiple websites from the same hub. With LiveAgent, we consistently delivered a positive customer experience.What do you dislike about LiveAgent?LiveAgent's drawbacks were minimal. I appreciated how it delivered real-time notifications for chat requests and messages. It was great that using the web browser didn't negatively impact the mobile app. I also appreciated that LiveAgent's functional limitations were reasonable for a paid service. What problems is LiveAgent solving and how is that benefiting you?LiveAgent consistently managed its customer response system flawlessly. It was fantastic how it implemented the automated call system and enabled notifications for incoming customer chat requests and messages. With LiveAgent, both we and our customers were completely satisfied. Its excellent design allowed us to implement the necessary interventions correctly across both web browsers and mobile devices.

What do you like best about LiveAgent?Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions has supported our ability to ensure consistent service quality.What do you dislike about LiveAgent? I would like to select the reply box that covers part of the original ticket and improve the auto-complete text.What problems is LiveAgent solving and how is that benefiting you?LiveAgent is always excellent. It eliminated the hassle of responding to each customer individually via Gmail or social media chat, or not being able to compare responses or easily find all previous interactions. Having everything and everyone in one place thanks to LiveAgent is amazing.

What do you like best about LiveAgent?LiveAgent is affordable, easy to integrate, and simple to update when we need to make changes.What do you dislike about LiveAgent?I’m unable to edit the formatting of an inserted table, and images added to an internal note don’t display directly; they show up only as attachments.What problems is LiveAgent solving and how is that benefiting you?It offers a cheaper solution compared to other ticketing systems.

What do you like best about LiveAgent?I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating tickets is simple and direct with LiveAgent. I appreciate that we haven't encountered any issues so far. The setup process was also straightforward, as indicated by our team's experience, with no challenges reported.What do you dislike about LiveAgent?It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets.What problems is LiveAgent solving and how is that benefiting you?LiveAgent simplifies our ticketing system, is straightforward and easy to use, and is cost-effective compared to previous applications.

What do you like best about LiveAgent?LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. LiveAgent continues to improve our ability to efficiently serve customers across all channels from a single, uninterrupted center.What do you dislike about LiveAgent?Everything I can think of in terms of improvements, LiveAgent is ahead of the curve and adds to it brilliantly. It's great that they've improved notifications, making them always real-time.What problems is LiveAgent solving and how is that benefiting you?Liveagent enabled us to control social media, and benefit from it in creating new opportunities.

What do you like best about LiveAgent?The LiveAgent Chat Agent is used by our team every day, and it is extremely comprehensive and useful to our customers and us.What do you dislike about LiveAgent?Sometimes the platform can be difficult to navigate if you are looking for something specific.What problems is LiveAgent solving and how is that benefiting you?LiveAgent gives us a single platform for Live Chat and deploys our Knowledge Base.

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What do you like best about LiveAgent?It simplifies communication with our employees, who in our case are scattered across the state. It also gives us a broader view of common issues and helps us track them more effectively until they’re fully resolved. Both the ticketing software and the knowledgebase have been big leaps forward for us. What do you dislike about LiveAgent? Recommendations to others considering LiveAgent?Customer support is also great and timely. I feel confident that bugs and hiccups will be addressed—if not immediately, then within the foreseeable future.What problems is LiveAgent solving and how is that benefiting you?The forms system could be more robust—for example, by offering some math-based automation under the hood. A few other features also haven’t quite met our needs, like being able to automatically create a new ticket in another department when a user submits a ticket. These are edge cases for us, though.

What do you like best about LiveAgent?I like the ease of use and navigation. The entire application is very clear and easy to use. I use it for tickets opened via email.What do you dislike about LiveAgent?I would improve data extraction from reports, for example it is not possible to extract the companies associated with the ticketsWhat problems is LiveAgent solving and how is that benefiting you?The problems we deal with concern our clients' web applications. Live Agent helps me with the responses and the tracking of logs and actions taken during ticket management is very effective.

What do you like best about LiveAgent?LiveAgent facilitated communication between all departments involved in customer service. I appreciated how it streamlined real-time request receipt and immediate responses. LiveAgent provided a single dashboard that displayed everything, significantly reducing response times. It's great that LiveAgent is constantly updated with new features that enhance service efficiency. I appreciated LiveAgent's efficiency in storing and readily accessible data related to all tickets and chats. The mobile app is excellent and consistently effective, simplifying the handling of any number of tickets and seamlessly navigating between conversations.What do you dislike about LiveAgent?No downsides, no complications with LiveAgent. The reports are excellent and consistently error-free.What problems is LiveAgent solving and how is that benefiting you?LiveAgent provided the ease we needed to consolidate all customer communication channels in one place. It improved ticket management and enabled us to respond to all incoming tickets quickly. Its documentation capabilities allowed us to provide customers with the necessary credibility and confidence in our responsiveness.