LiveAgent Reviews

User Rating

4.2/5 (Based on 45 Ratings)

Rating Distribution

Excellent
73.3%
Very Good
8.9%
Average
0%
Poor
2.2%
Terrible
15.6%

User Sentiments

Excellent Customer Support, Ease of Use, Affordable Pricing, Extensive Integrations

Outdated User Interface, Mobile App Functionality, Limited Customization Options, Occasional Software Bugs

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Review Summary

Overall, users' feedback highlights LiveAgent's user-friendly interface, robust features, and strong customer support. Its ticketing system, live chat functionality, and reporting capabilities receive consistent praise. Additionally, its integration options for various platforms and its mobile app are seen as valuable assets. Common criticisms include occasional technical issues, a learning curve for fully utilizing its features, and the pricing structure not always meeting expectations. Users seeking a comprehensive and feature-rich customer support solution often find LiveAgent a strong contender, while those on a tight budget or with simpler needs may find it less suitable.

Pros

Customizable interface and features to suit specific business needs.
Omnichannel communication options for seamless customer engagement.
Robust reporting and analytics for datadriven decisionmaking.
Integrations with popular business applications for streamlined workflows.

Cons

Occasional glitches and performance issues reported by some users.
Limited customization options for certain features and functionalities.
Steep learning curve for new users, requiring dedicated training or onboarding.
Higher pricing compared to some competing solutions in the market.

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Reviews

Shereen Emad

November 27, 2025 Source: Trustpilot.com

Everything is here to focus more on customer satisfaction.

LiveAgent provides a structured space for collecting customer emails, calls, and tickets, helping us deliver quick responses easily. I loved LiveAgent's sleek dashboards and smart collaboration tools. Its great shortcuts made sharing among team members faster. I especially appreciated the feature to review past calls via the Conversions tab, which provides quick summaries that enhance our understanding of customer requirements.

Tanya Ali

November 15, 2025 Source: Trustpilot.com

LiveAgent can be used for all…

LiveAgent can be used for all communication channels, such as chat, email, and calls. We can also create a custom chatbot. I find LiveAgent constantly evolving to provide the latest customer support automation systems. The user interface is simple and intuitive, and the tools, macros, and automations are excellent for meeting all support needs. Adding custom applications via API and extracting other information is straightforward. Their customer support team is top-notch and always responsive.

Dolly Fernandes

November 10, 2025 Source: Trustpilot.com

LiveAgent has consistently worked as…

LiveAgent has consistently worked as intended to provide ongoing support for daily ticket management. LiveAgent ensures seamless integration of the chatbot with our client portal, so portal users don't need assistance and can contact us simply by clicking the chat icon. LiveAgent is simple enough to be user-friendly and offers all the customizations our teams require.

Nour Haddad

June 21, 2025 Source: Trustpilot.com

With LiveAgent, no more lost or misrepresented chats or tickets.

LiveAgent has significantly reduced the loss of customer chats and the lack of meaningful engagement. With LiveAgent, our team has been more efficient, and we've maintained consistent communication and the speed with which we share data and documents. We love how LiveAgent allows us to prioritize chat and ticket responses based on importance, allowing us to coordinate efficiently.

Shani Levi

June 8, 2025 Source: Trustpilot.com

LiveAgent gives us the ease of…

LiveAgent gives us the ease of consistently delivering fast responses. We've been using it for almost three years. The biggest things that make us trust it are its unlimited support for all social media channels from the same center, as well as its ability to provide comprehensive analytics and reports that efficiently interpret data and metrics for our customer service quality and ticket response rates. We love how LiveAgent's service bot is constantly evolving and enabling us to answer natural language questions without errors.

Gili Braver

May 8, 2025 Source: Trustpilot.com

Flawless Ticket Management Support

liveagent ensures maximum efficiency in customer ticket handling on a minimal budget, making it suitable even for very small businesses and e-commerce support. The best thing about liveagent is its ease of use, and ticket workflow customization is possible with simple settings.

Moran Geckt

May 7, 2025 Source: Trustpilot.com

LiveAgent is great for achieving a higher level of customer focus.

LiveAgent has enabled us to create a more organized customer support environment. I love how LiveAgent enables our team to deliver the required service directly and in real time. I love how LiveAgent's collaboration features and feedback documentation facilitate better communication, enhancing our knowledge center. It's great that LiveAgent offers all the integrations we need, and the customization options and reporting tools are excellent.

George V

May 6, 2025 Source: G2.com

Bittery sweet

What do you like best about LiveAgent?

The IU is excellent. The solution covered all our needs and was the best option to select, if one thing wasn't awfully wrong during our migration.

What do you dislike about LiveAgent?

We would have selected the option, but when trying to migrate from our previous system we found out that all migrated tickets (~42000) would have the date of migration as date, not keeping the original date. If they could fix that, it would be a huge win for us!

What problems is LiveAgent solving and how is that benefiting you?

The need to organize support for our clients. A robust solution for both tickets and live chat, all in one place.

Gemma H

April 25, 2025 Source: G2.com

A poweful platform that is revolutionising our customer service

What do you like best about LiveAgent?

LiveAgent has been an incredible asset to our business. The CRM system is user-friendly, feature-rich, and has significantly improved the way we manage customer interactions. One standout feature for us is auto tagging—it enables us to pinpoint exactly what our customers are getting in touch about. This allows us to create highly relevant auto-responder emails and continuously improve our Help Centre to better meet our customers' needs.

What do you dislike about LiveAgent?

The reporting isn't as easy as other platforms I have used.

What problems is LiveAgent solving and how is that benefiting you?

By leveraging auto-responder emails and an enhanced Help Centre, we’ve significantly reduced the volume of outgoing emails. Additionally, LiveAgent enables us to accurately track and report the number of customer interactions we've handled on behalf of our clients. This transparency is especially valuable during contract reviews and renegotiations, as it provides clear data to support performance discussions.

Don

March 18, 2025 Source: Financesonline.com

LiveAgent has good distribution structure and wide range of contact channels. Communicating with customers is easy with features like: adding notes, rules, departments, groups, email templates, forwarding messages to other agents. You can find any conversation in online ticket history, so you do not have to be scared of losing an important data.

LiveAgent Reviews

User Rating

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User Sentiments

Do You Use LiveAgent?

Review Summary

Pros

Cons

Shereen Emad

Tanya Ali

Dolly Fernandes

Nour Haddad

Shani Levi

Gili Braver

Moran Geckt

George V

Gemma H

Don

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