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Influitive Reviews

User Rating

4.6/5 (Based on 604 Ratings)

Rating Distribution

  • Excellent

    71.2%
  • Very Good

    22.5%
  • Average

    4%
  • Poor

    1.2%
  • Terrible

    1.2%

User Sentiments

Gamification Model, Ease of Use, Excellent Customer Support, Extensive Integrations

Occasional Bugs, Limited Customization Options, Mobile Experience, Reporting Functionality

Do You Use Influitive?

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Review Summary

Influitive is widely praised for its user-friendly interface, ease of setup, and customization options. Reviewers appreciate the platform's ability to create engaging and rewarding experiences for advocates, which helps foster brand loyalty and drive positive word-of-mouth. The advanced analytics and reporting features are also highlighted as valuable tools for measuring the impact of advocacy programs. Additionally, Influitive's customer support is frequently commended for its responsiveness and helpfulness.

Pros

  • Gamified platform to incentivize and engage customers.
  • Comprehensive analytics and reporting for datadriven decisions.
  • Seamless integration with existing marketing and CRM systems.
  • Customizable user interface for personalized experiences.

Cons

  • Steep learning curve for firsttime users.
  • Potential for overwhelming users with excessive notifications.
  • Limited customization options for certain aspects of the platform.
  • Occasional technical glitches and bugs reported by users.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

December 20, 2023 Source: G2.com
"Great vendor!"
What do you like best about Influitive?

The support and customer success I've received working with Influitive is top notch! It's been a huge factor in my success so far. The product helps me engage my customers and advocates on a daily basis. The gamification sets it a part from other platforms I've used in the past. I've been to a few industry events this year, and it was great to meet the team members they sent to those events.

What do you dislike about Influitive?

One thing I hope to improve next year is my reference program and integration with salesforce - hopefully Influitive can get me closer to these objectives.

What problems is Influitive solving and how is that benefiting you?

It can be challenging to engage customers in my industry, as well as get acts of advocacy and content from them. The Influitive platform is like a bucket you can send your customers to in order to feed them your educational and support resources. Over time, the Influitive platform has helped me find customers that were willing to volunteer for reference calls and case studies.

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AB

Abigail B

December 8, 2023 Source: G2.com
"Customer Advocacy Powerhouse"
What do you like best about Influitive?

Aside from the stellar technology, the highlight of working with Influitive has to be the people who power the company. I'm supported every step of the way by my CSM, account manager, and any other internal team I get to work with. My company hosts fairly complex online summits/events, Influitive makes it so easy to transfer assets + information to and from our main hub <> event hubs.

What do you dislike about Influitive?

I wish reporting was a bit easier to navigate. There is a TON of great information to sift through, but the UX within the reporting could be better.

What problems is Influitive solving and how is that benefiting you?

As client marketer, the challenges I face daily are how to successfully turn clients into shining advocates. Influitive is the perfect spot to wrap all initiatives into one; community, references, referrals, events, webinars, etc.

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TC

Ting Mei C

December 5, 2023 Source: G2.com
"Always innovating, great customer service"
What do you like best about Influitive?

Influitive is, well, intuitive to use. I haven't used other tools for comparison, but it's been easy to replicate challenges, engage, and reward your advocates. They take your suggestions into account and are always improving the feature functions. Customer support teams are quick to respond and CSMs try to provide ideas to help raise your program to the next level.

What do you dislike about Influitive?

As with any tech, glitches sometimes happen and it may take some time figure out why and fixes for them.

What problems is Influitive solving and how is that benefiting you?

It scales our customer advocacy program and enables us to engage, activate, and reward our advocates.

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AU

Anonymous User

December 5, 2023 Source: G2.com
"Highly Recommend!"
What do you like best about Influitive?

I love how easy it is to customize and cater Influitive directly for my company!

What do you dislike about Influitive?

It takes some learning curves to understand how to create challenges and targeting

What problems is Influitive solving and how is that benefiting you?

It's helping us cateorgize communication as well as marketing tools in one place!

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GG

Geetika G

November 30, 2023 Source: G2.com
"Influitive Experience"
What do you like best about Influitive?

Influitive provides an interactive platform for learning, personal development, and networking, coupled with the added benefit of receiving rewards for each participation.

What do you dislike about Influitive?

Everything is going well for me so nothing as of now.

What problems is Influitive solving and how is that benefiting you?

Creating an interactive platform for customers.

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AU

Anonymous User

November 30, 2023 Source: G2.com
"Love Influitive, love the community, love the support/team!"
What do you like best about Influitive?

To be honest, this is my first company that I have worked in a Customer Marketing & Advocacy role. So Influitive is the only customer community I've ever known, but it's the only one I'll ever need. The platform is intuitive that I was able to quickly understand it and engage with our customers. I also love the ideas and support that I receive from being in Influitive's community! That along with the incredible support from our account and support teams have been critical to ensure we understand and are leveraging all aspects of Influitive.

What do you dislike about Influitive?

No complaints from me. They are integrated or have extensions to all of the other marketing tech stack, so we have no complaints there!

What problems is Influitive solving and how is that benefiting you?

There was a brief time that our invitations were needing to be manually pushed through and there was a SalesForce block, but the support team was on it and helped troubleshoot very quickly and stay in contact with updated along the way.

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RC

Rita C

October 13, 2023 Source: G2.com
"Amazing platform"
What do you like best about Influitive?

I love this platform, you have a lot of amazing features and the best thing is that Influitive always release new update. Every month we always have something new to use and the last couple of updates are really beneficial for the platform.

What do you dislike about Influitive?

Nothing, at the moment everything is good!

What problems is Influitive solving and how is that benefiting you?

Since the Lenses update, I am able to finally show regional teams what their advocates can see based on target. We've had a big increase in all the the metrics!

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AU

Anonymous User

August 8, 2023 Source: G2.com
"Influitive is an interactive platform for your customers!"
What do you like best about Influitive?

It's a great way for cusotmers to interact, helps you pinpoint advocates for speakers, case studies, etc and is fun! Customers are able to earn points for their activites which keeps them engaged and coming back. They can redeem those points for rewards and Influitive is easy to navigate for everybody.

What do you dislike about Influitive?

There isn't much I dislike. I think it's pretty easy to navigate on the back end and has a good end user experience. Sometimes the integrations can be tough to set up and sync but customer service is quick to respond.

What problems is Influitive solving and how is that benefiting you?

We wanted a way to reward our advocates in a meaningful way. This enables us to interact with them, provide them opportunites to volunteer for advocacy activies as they have time and engage together for networking or product help.

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ND

Nancy D

August 3, 2023 Source: G2.com
"Greatly apprecieted by our members!"
What do you like best about Influitive?

It's interactive and provides our members a journey that connects them with all of our business units.

What do you dislike about Influitive?

At times there are too many steps for members to complete a challenge.

What problems is Influitive solving and how is that benefiting you?

Customer advocacy, connection with our Customer experince team, and keeping up to date easlity on all product news, events, courses on our product.

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BF

Brittany F

August 3, 2023 Source: G2.com
"A one-stop shop for all things customer advocacy!"
What do you like best about Influitive?

Influitive is the only platform you need to build an efficient advocacy hub for customers. Through the platform, we have been able to connect with customers, allow them to provide us with product and company feedback, facilitate discussion groups, and create fun challenges, which are all gamified. It allows us to build our advocacy initiatives right into the platform, including the option to participate in case studies, speaker opportunities, testimonials, CABs, and more. The UI is fantastic and the support team is great.

What do you dislike about Influitive?

Nothing at all! There are regular improvements, the account team is fantastic, issues are resolved quickly, and the product team communicates updates regularly.

What problems is Influitive solving and how is that benefiting you?

Influitive has allowed us to become closer to our customers and enhance our outreach. It's a fantastic tool to not only bring our VIP customers and advocates into a community where they can interact with their peers, but also provides them an opportunity to participate in our advocacy initiatives and receive constant updates about our product from our team. I find the engagement is fantastic and we wouldn't have been able to have the insights we do without this platform.

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