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Exceed.ai Reviews

User Rating

5/5 (Based on 135 Ratings)

Rating Distribution

  • Excellent

    96.3%
  • Very Good

    3.7%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

Lead Qualification Process, Automated Meeting Scheduling, Seamless CRM Integration, Extensive Integrations

Occasional System Bugs, Inaccurate CRM Updates, Confusing User Interface, Limited Customization Options

Do You Use Exceed.ai?

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Review Summary

Exceed.ai is a virtual sales assistant that automates lead qualification and nurturing, freeing up sales teams to focus on high-value activities. Users praise Exceed.ai for its ability to increase sales qualified leads, schedule meetings, and improve customer engagement. While some users note the initial setup requires time and effort, the platform's intuitive interface and responsive customer support make it a valuable tool for companies seeking to boost productivity and revenue. Common benefits include increased sales, improved lead conversion rates, and reduced response times.

Pros

  • Exceed.ai automates lead qualification, saving sales time for more valuable activities.
  • The AI assistant handles initial lead conversations, freeing up your sales team.
  • Exceed.ai provides weekly analytics to track the effectiveness of your outreach efforts.

Cons

  • The AI is still in development, leading to occasional limitations and inconsistencies.
  • Some users may perceive the AI as a virtual actor, requiring an adaptation period.

AI-Generated from the text of User Reviews

Reviews
Jp

Jojo p

February 4, 2026 Source: G2.com
Revolutionized Our Lead Engagement Process
What do you like best about Exceed.ai?I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on closing deals instead of chasing unready prospects. The seamless CRM integration means we don't waste time manually logging conversations or updating lead statuses anymore, as everything syncs automatically. The natural conversational flow is great because it doesn't come across as robotic like most chatbots, actually getting prospects to respond and boosting our engagement rates by around 40% compared to our old generic email blasts.What do you dislike about Exceed.ai?Sometimes the AI gives up too fast on technical questions and just says 'let me get someone to help you' instead of actually trying to answer, which feels lazy to the prospect. They should let us upload our own FAQ or product docs so the AI can answer basic technical stuff instead of giving up and asking for human help every time someone asks a real question.What problems is Exceed.ai solving and how is that benefiting you?I use Exceed.ai to automatically qualify and engage leads, freeing up our sales team. It solves the back-and-forth of scheduling and lead qualification. The natural flow and CRM integration boost engagement by around 40%, syncing data automatically and ensuring no lead falls through the cracks.
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NP

Navanitha P

January 14, 2026 Source: G2.com
Transforms Lead Engagement with Automated Precision
What do you like best about Exceed.ai?I like that Exceed.ai provides prompt and consistent communication 24/7, which ensures that every lead receives an immediate and well-structured response, even outside of business hours when the sales team is offline. The automation of follow-up emails not only saves manual human effort but also helps in qualifying leads with quality questions.What do you dislike about Exceed.ai?Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. The reporting must be enhanced with more customized dashboards and deeper insights into conversation drop-offs and conversation stages. AI responses could improve by better handling complex content-specific questions with more flexible and natural language understanding. Initially, it was a bit complicated to set up.What problems is Exceed.ai solving and how is that benefiting you?I use Exceed.ai to engage with customers, ensuring no sale is missed. It provides prompt 24/7 communication and automates email follow-ups, qualifying leads with quality questions and saving manual effort.
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MT

Mohamed T

June 19, 2023 Source: G2.com
More & More sales qualified leads from marketing
What do you like best about Exceed.ai?
The AI assistant takes up the responsibility of handling the long initial conversation with the leads, which the sales team sometimes despises.
What do you dislike about Exceed.ai?
There is nothing much I dislike about the exceed.ai.It's cool and is positively impacting the business so far.
What problems is Exceed.ai solving and how is that benefiting you?
My sales team is always notified only when there is a qualified lead. This saves more quality time in the sales process and leads to more goal-oriented results. exactly what was needed.
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VS

Verified User in Computer Software

June 8, 2023 Source: G2.com
Excellent sales assistant to have on hand
What do you like best about Exceed.ai?
The team at Exceed, is extremely hands-on, supportive and helpful. The actual tool saves our team as we outreach to new prospects and takes fairly cold leads through our funnel.
What do you dislike about Exceed.ai?
I think the AI is still evolving so there are some limitations such as properly analyzing the content of responses to ensure the follow-up is relevant and consistent.
What problems is Exceed.ai solving and how is that benefiting you?
The Virtual assistant helps save time when trying to engage with leads that are very upper funnel. It can somewhat prequalify lead which helps.
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VA

Verified User in Marketing and Advertising

December 28, 2022 Source: G2.com
Best conversation platform
What do you like best about Exceed.ai?
.Help to automate the lead qualification a best part of it
What do you dislike about Exceed.ai?
Nothing to say as of now as for such useful tool
What problems is Exceed.ai solving and how is that benefiting you?
Filtering out the quality of leads for my business segment
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JP

Jacqueline P

December 22, 2022 Source: G2.com
The sales assistant that your business needs.
What do you like best about Exceed.ai?
First of all, it should be noted that it has an excellent lead qualifier using reciprocal email, SMS and chat dialogues. Virtual assistance instinctively schedules a meeting when a high-potential user is ready to talk to a human. Making a summary of our experience, we can express with certainty that it is the system with excellent functions that acts to obtain satisfactory results. With Exceed.AI, we achieve spectacular customer service, and in this way, we can meet our objectives. They guided us through the implementation of this software and continued to track our routine to make sure our system was perfect.
What do you dislike about Exceed.ai?
Our work team's primary and only problem was the perception of a virtual actor working with potential users; it took us some time to get used to it. However, its function is exceptional once adapted to the system and its perception. Our company has achieved positive customer flow, and we owe it all to Exceed as it gets smarter every day and our representative effort is reduced, which I think is lovely.
What problems is Exceed.ai solving and how is that benefiting you?
The virtual market has increased the sales of all our businesses, and its usability has been a perfect strategy to help grow our marketing and sales. IA has managed in 2022 to achieve a follow-up of each potential client working 24/7, thus achieving excellent results. It should be noted that Exceed.IA automatically runs and modernizes its CRM and marketing systemization platform with the period of potential users.
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VS

Verified User in Information Technology and Services

December 13, 2022 Source: G2.com
One of the best automation tool in the market
What do you like best about Exceed.ai?
Automatic updates going to our CRM is one of the best features available our team does not have to waste any time moving notes which has been a great help and it takes the productivity of the entire team up.
What do you dislike about Exceed.ai?
The resources available in terms of product education and enablement can be more and will solve a lot of small issues for us.
What problems is Exceed.ai solving and how is that benefiting you?
Tailored conversation with every lead and lead qualification process has been really easy since we started using Exceed along with automatic meeting scheduler as well as the updates going to our CRM has made life easy for everyone.
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CP

Cole P

October 20, 2022 Source: G2.com
Increased Productivity
What do you like best about Exceed.ai?
The service is a game changer. I have increased my productivity 10 fold and my client interaction has increased dramatically. This is my first month using the product and my sales are up!
What do you dislike about Exceed.ai?
There are a few minor details to work out, like email notifications for certain sequences/escalations, but overall very happy.
What problems is Exceed.ai solving and how is that benefiting you?
Constant client interaction and communication. We are a small company and this helps us increase our sales.
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DE

David E

October 20, 2022 Source: G2.com
Excellent lead qualification and customer service
What do you like best about Exceed.ai?
Exceed does a great job at taking leads and bringing them through the early stages of the sales funnel to ensure quality and suitability. It has improved our conversion rate significantly.
What do you dislike about Exceed.ai?
So far the only downside has been adjusting to the new workflow, which is inevitable with any service. Any small issue has been immediately resolved by customser service.
What problems is Exceed.ai solving and how is that benefiting you?
Losing leads early in the funnel.
Read more
RF

Ray F

October 19, 2022 Source: G2.com
ai Absolutely Amazing
What do you like best about Exceed.ai?
We have scheduled more appointments than ever. Easy setup. Integration with our CRM is seamless. Onboarding has been a joy so far. Increased efficiency from the sary date/
What do you dislike about Exceed.ai?
Nothing really. With any software, there is room for improvement specific to the use case, but so far I love everything.
Recommendations to others considering Exceed.ai?
It is helping us qualify leads. Follow up with old leads. Schedule appoint with qualified leads.
What problems is Exceed.ai solving and how is that benefiting you?
We had to have complex workflows using multiple platforms to achieve this, and it was not as efficient and seamless as Exceed.
Read more

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