EngageBay Reviews

User Rating

4.6/5 (Based on 761 Ratings)

Rating Distribution

Excellent
83.8%
Very Good
8.7%
Average
0.4%
Poor
0%
Terrible
7.1%

User Sentiments

Exceptional Customer Support, Affordable Pricing, Ease of Use, Comprehensive Marketing Features

Limited Landing Page Templates, Occasional Technical Issues/Bugs, Lack of Extensive Documentation, Limited Native Integrations

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Review Summary

Overall, users praise EngageBay for its user-friendly interface, ease of use, and comprehensive features. They appreciate the ability to manage multiple aspects of their marketing and sales processes from a single platform. Many users also highlight the affordability and value for money that EngageBay offers. However, some users have expressed concerns about the occasional bugs and glitches, as well as the need for improved customer support responsiveness. Additionally, some users have suggested the need for more in-depth analytics and reporting capabilities.

Pros

Userfriendly interface and intuitive design enable seamless navigation.
Comprehensive range of features, catering to diverse marketing needs.
Costeffective pricing plans provide value for money.
Excellent customer support offers prompt assistance and resolution.

Cons

Some users experienced occasional system glitches and technical difficulties.
Integration with certain thirdparty applications could be improved.
Occasional reports of limited customization options.
Limited reporting and analytics capabilities compared to some competitors.

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Reviews

Gab Houli

January 14, 2026 Source: Trustpilot.com

I like EngageBay

What makes my experience with EngageBay great is the support agents and the easy to navigate website. If I ever have any issues, I reach out to the LIVE AI chat bot and if that cannot help me, it connects me to the most amazing and helpful support agent named Charles. I usually don't have any issues with EngageBay, if you ask me the last time there was an issue I could not tell you. Also, to be able to do my work efficiently and promptly every day is a huge thanks to EngageBay with their easy-to-use website.

Deborah Reynolds

January 13, 2026 Source: Trustpilot.com

I moved from Hubspot after 5 years with…

I moved from Hubspot after 5 years with the system. It got increasingly more complex and support got increasingly worse. They kept reducing the ways to get support and sent you to videos. It was very frustrating. My onboarding was very limited, and I never onboarded properly. I have had great help getting set up and everyone has been friendly and patient. I am so happy to have found a replacement for Huspot that is easy to use and full of features.

Anthony Ricci

January 12, 2026 Source: Trustpilot.com

Fast and helpful customer support and…

Fast and helpful customer support and overall a great CRM solution that doesn't break the bank!

Jordan Shaw

January 4, 2026 Source: Trustpilot.com

I feel looked after! Amazing platform too

Very connected company, they reach out to check on me and if I ever have a query they are really responsive. Despite being a small business they genuinely make me feel like one of the big dogs!

The platform takes some teething and tinkering, there are many features i still havent played with yet but it absolutely serves its purpose and more in comparison to other competitors.

There are ofcourse some things that dont work so flawlessly. That being the app doesn't respond the same as the website, and mobile format isn't as effective either. However, in my case i dont really need it on the go. I would appreciate if there is some polishing to the back end but im only clutching at straws here - i highly recommend giving them a try especially because they are so well priced for what you get!

Accel Business Capital

December 31, 2025 Source: Trustpilot.com

It is very helpful for me to resolve…

It is very helpful for me to resolve the issue. Thank you so much

Tony Degennaro

December 11, 2025 Source: Trustpilot.com

Outstanding Support!

Just started using Engagebay and was still getting the hang of a few features. Have to say their support is amazing. Near instant response and they actually went in to my account to check the issue. The whole thing was resolved in less than 5 minutes. I'm still getting used to the platform, but I can say their support is really amazing!

Lilian Eilers

December 10, 2025 Source: Trustpilot.com

Fast and friendly and knowledgeable…

Fast and friendly and knowledgeable support

Eric G

December 8, 2025 Source: Trustpilot.com

Great customer suport

Great customer support helped me verify my emails

Rebeca Wright

December 3, 2025 Source: Trustpilot.com

Quick response to our inquires

Quick response to our inquires, clear answers and friendly attitude.

Orna Azulay

November 24, 2025 Source: Trustpilot.com

A more affordable platform to send out…

A more affordable platform to send out emails to potential customers.