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Drift Reviews

User Rating

4.6/5 (Based on 2,048 Ratings)

Rating Distribution

  • Excellent

    79.9%
  • Very Good

    8.3%
  • Average

    4.1%
  • Poor

    6.2%
  • Terrible

    1.7%

User Sentiments

Ease of Use, Excellent Customer Support, Seamless CRM Integrations, Real-Time Website Visitor Tracking

Mobile App Functionality, Playbook Complexity, Inaccurate Data/Reporting, Lack of Product Roadmap Transparency

Do You Use Drift?

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Review Summary

Overall, users find Drift to be a highly effective tool for conversational marketing and sales. It is praised for its ease of use, intuitive interface, and ability to personalize customer interactions at scale. Users appreciate the platform's robust features, such as chatbots, email integration, and analytics, which help them engage with leads, qualify prospects, and close deals efficiently. While some users experienced occasional technical glitches or limitations in customization, the majority agree that Drift has significantly improved their communication and lead generation efforts.

Pros

  • Userfriendly interface and easy setup process.
  • Robust automation features to streamline sales and marketing processes.
  • Realtime engagement and personalized communication with customers.
  • Comprehensive analytics and reporting for datadriven decisionmaking.

Cons

  • Can be expensive for small businesses or startups.
  • Some users have reported occasional technical glitches.
  • Limited direct phone support; customer service primarily through online channels.
  • The learning curve can be steep for users who are unfamiliar with automation tools.

AI-Generated from the text of User Reviews

Reviews
VS

Verified User in Computer Software

September 10, 2026 Source: G2.com
Powerful insights and timely customer conversations
What do you like best about Drift?The AI features are particularly useful - great use of AI where it makes sense.What do you dislike about Drift?The mobile app is still not where I'd like it to be.What problems is Drift solving and how is that benefiting you?The struggle to talk to prospects when they are ready to talk is the hardest thing about prospecting. Drift gives me the ability to be with the prospects in real time.
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VS

Verified User in Computer Software

April 20, 2026 Source: G2.com
Great service so far!
What do you like best about Drift?I think it's a great way to provide real time communication with prospects. It allows them to be able to book a meeting with us even when we are not there. I think that's probably the best thing I like about Drift.What do you dislike about Drift?It could probably do a better job of filtering prospects out to ensure you receive the right people per territory. This comes into play with multiple territories and product solutions.What problems is Drift solving and how is that benefiting you?I think it's allowing me to speak to prospects in real time which is very beneficial for me. It allows me to message prospects when they are in most need of the info, so there is no back and forth with email.
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FB

Filippa Bua

February 28, 2026 Source: Trustpilot.com
Wrote a preovious review for these guys…
Wrote a previous review for these guys and hit the wrong star. They are by far five star. What an incredible group of people. They really listen and take care of you
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VF

Vivian F

February 2, 2026 Source: G2.com
Magnific ! like person not like a bot
What do you like best about Drift?.it looks impressive that one lands on the web and feels that one can speak without entering the facebook mesanger,What do you dislike about Drift?Nothing, the appearance, size and green tone of the whatsapp seem perfect to meRecommendations to others considering Drift?nothing at the moment What problems is Drift solving and how is that benefiting you?questions about my hashtag topic and it is clear that driff is an excellent communication tool
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SM

Siddhaant M

January 27, 2026 Source: G2.com
Targeted Lead Generation with Seamless Integration
What do you like best about Drift?Drift is a very good way to get new leads as a sales person. Targeted lead generation with better than average conversion. Does have seamless integration with calendar and custom guardrails that can ebs et according to each users scheduleWhat do you dislike about Drift?It lags connection with Salesforce/ not entirely successful.What problems is Drift solving and how is that benefiting you?It has become a high conversion growth engine for our sales teams to get good leads and for our support teams to directly solve customer problems.
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VS

Verified User in Computer Software

December 19, 2025 Source: G2.com
Drift for sdr team
What do you like best about Drift?.The chatbot for asking information from the leadWhat do you dislike about Drift?We have some bugs that are going to be fixedWhat problems is Drift solving and how is that benefiting you?The journey of a prospect on our pricing page
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TH

Tom H

October 17, 2025 Source: G2.com
Instant impact on lead gen!
What do you like best about Drift?Drift is a great product with tons of features we value but I actually loved how easy it was to get started. We were able to launch a chatbot on our site using a template in less than a few hours and immediately impact demand gen! That short time-to-value encouraged us to invest more time into Drift and find value in their other features too.What do you dislike about Drift?It's a great product for teams of all sizes but for smaller companies you may need to depend more on automated features than ones which need people to jump into live chats. That's not essential as you can automate pretty much everything but if you like an added human touch to conversations with site visitors etc you may need to staff accordinglyWhat problems is Drift solving and how is that benefiting you?Drift helps us convert more leads on our website and have more engaging conversations with our prospects with their email and video tools too. It has consistently increased our web conversion rates over time.
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SC

Shubham C

August 14, 2025 Source: G2.com
Ease of access with smooth experience
What do you like best about Drift?Some new thing that I have been using lately is the calling feature, if any customer gives their contact number I can directly call them, I can also start a quick meeting with them while chatting without any hassleWhat do you dislike about Drift?Customer qualification before adding a sales rep can be slightly improved, rest I think everything is all good till now and I still use it for more than 8 hours a dayWhat problems is Drift solving and how is that benefiting you?Drift is providing me a seamless experience with customer reach outs and increases the business multifolds.
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VS

Verified User in Computer Software

June 17, 2025 Source: G2.com
Great tool
What do you like best about Drift?.Helps me communicate in timely manner with prosWhat do you dislike about Drift?nothing i can think of so far , great so farWhat problems is Drift solving and how is that benefiting you?quick communication
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WM

William M

April 23, 2025 Source: G2.com
Great conversational marketing platform!
What do you like best about Drift?It's user-friendly and intuitive, saves us plenty of time and help me focus on the right prospects!What do you dislike about Drift?the amount of tabs that it opens when you're browsing it, it's overwhelming sometimesWhat problems is Drift solving and how is that benefiting you?Drift helps improve sales efficiency and productivity, helps me and my team to focus on hot and warm leads.
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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