Converz

About Converz

Converz is a sales coaching program that increases client interactions by assisting them in contacting sales teams. More turnover, more customer happiness, and lower customer churn are the results. With digital teaching and mentoring for contact center agents, you can provide world-class customer experiences, enhance sales conversion, and speed up onboarding. Converz Analytics ensures that your agents execute to their full potential right away. Their program gives employees solid feedback on their communication abilities and shows them where they may improve. The platform then assists students in putting what they've learned into practice. The platform will tell you who and what requires your attention. The findings ensure that interventions benefit your staff in the long run. At the same time, instead of spending time examining transcripts or listening to tapes, you free up coaches to coach in a targeted and efficient manner. You can save time and money by reducing administrative overhead and generating actionable insights. Customers will return if you offer unforgettable experiences to them. Furthermore, you can spot errors that result in avoidable repeat interactions and take steps to remedy them.