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AppZen Reviews

User Rating

4.2/5 (Based on 78 Ratings)

Rating Distribution

  • Excellent

    38.5%
  • Very Good

    50%
  • Average

    9%
  • Poor

    2.6%
  • Terrible

    0%

User Sentiments

AI-Powered Audit Accuracy, Time-Saving Automation, Fraud Detection, Mobile Receipt Capture

Currency Conversion Limitations, Integration Issues, Lack of Real-Time Notifications, Limited Reporting Functionality

Do You Use AppZen?

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Review Summary

AppZen's expense report automation software receives positive feedback for its ease of use, time-saving capabilities, and ability to detect fraudulent transactions. Reviewers highlight its user-friendly interface, which simplifies the expense reporting process and allows for seamless integration with existing systems. The software's automation capabilities are also praised for reducing manual work and increasing efficiency. Additionally, AppZen's fraud detection feature is noted for its accuracy and effectiveness in identifying suspicious transactions. Overall, users appreciate AppZen's ability to streamline expense management and improve compliance.

Pros

  • Accurate and realtime expense reporting.
  • Easy to use interface for both employees and approvers.
  • Integrates with various accounting and ERP systems.
  • Robust reporting and analytics capabilities.

Cons

  • Can be complex to set up and configure initially.
  • Some users have reported issues with customer support.
  • May not be suitable for companies with very complex expense reporting needs.
  • Limited customization options for reports and dashboards.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

January 5, 2024 Source: G2.com
"Lightens our workload"
What do you like best about AppZen?

1. Catches duplicates

2. Keeps track of annual, monthly and onetime only stipends

3. Catches fraud

4. Allows more reports to be auto approved accurately.

What do you dislike about AppZen?

Sometimes expense reports get stuck in the AI audit, would be nice if it sent out a message to let us know that a report has not moved through as it should.

What problems is AppZen solving and how is that benefiting you?

AppZen is auditing reports with great accuracy which enables more reports to be auto approved for reimbursement. Our team can then focus on other areas of Travel and Expense.

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AU

Anonymous User

January 4, 2024 Source: G2.com
"Appzen is truly a wonderful tool when it comes to expense audit."
What do you like best about AppZen?

Duplicate expense check, with in report, across the reports and across the systems (T&E and AP)

What do you dislike about AppZen?

There are no dislikes, but would be more intrested in to see the feature of excluding an expense line and approving the rest.

What problems is AppZen solving and how is that benefiting you?

Like i mentioned previously the duplicate audit check is a wonderful option, we dont have to do manual check to find it

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YZ

Yolanda Z

January 8, 2023 Source: G2.com
"Appzen is helping us in an efficient way on the T&E audit with personalized audit rule implement."
What do you like best about AppZen?

Appzen has the functionality to implement the audit rule per your company's travel policy and to follow this rule to identify the risk level so as to determine the audit way of working

What do you dislike about AppZen?

Could the UI be improved to be more friendly?

What problems is AppZen solving and how is that benefiting you?

It helps us identify the risk level of the claimed items, and we can focus on the high-risk things purposely to make the audit job more efficient

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AK

Aamir K

January 6, 2023 Source: G2.com
"Best of AI with AppZen!"
What do you like best about AppZen?

The AI technology within AppZen ensures that the expenses are audited thoroughly and risks are flagged appropriately.

What do you dislike about AppZen?

AppZen can further improve on data integration between cloud platforms.

What problems is AppZen solving and how is that benefiting you?

AppZen ensures 100% audit of business expenses with the ease of automation.

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AU

Anonymous User

November 14, 2022 Source: G2.com
"Internal auditing simplified."
What do you like best about AppZen?

AppZen is extremely helpful in keeping our employee expense reports compliant with our internal policies.

What do you dislike about AppZen?

The window for employees to respond to "requests for more information" emails is short. The link should stay active for longer than 72 hours.

What problems is AppZen solving and how is that benefiting you?

It enables our company to become proactive with our internal audits. We did not have an effective review process before AppZen.

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AU

Anonymous User

November 11, 2022 Source: G2.com
"AppZen has streamlined our audit process."
What do you like best about AppZen?

Customer support and continued improvement/usefulness of the product.

What do you dislike about AppZen?

There has been no negatives for me as a user thus far

What problems is AppZen solving and how is that benefiting you?

Expedited reimbursement to employees and accurate auditing.

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JM

Jason M

September 19, 2022 Source: G2.com
"AppZen is a perfect supplemental expense review tool for Concur."
What do you like best about AppZen?

AppZen is most helpful in flagging errors where we customize and create travel expense rules that the system follows. It also helps in flagging different levels of risk of the expense item. High, Mid, and Low.

What do you dislike about AppZen?

There are times where AppZen would flag errors due to the reimb receipt copy being blurry, or having a different date format. Reimbursement for meal expenses is flagged because the tip and total on the final copy are handwritten thus not matching the amt requesting for reimb.

What problems is AppZen solving and how is that benefiting you?

AppZen if solving the problems of spotting employees that are not following travel guidelines, such as going over team event budget limits, submitting duplicate reimb of expenses, submitting charges passed our 90-day deadline to submit, employees not attaching itemized receipts, employees attaching receipt that do not conform. employees submitting expenses for reimb, passed the amount allowable amount.

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MP

Martin P

June 20, 2022 Source: G2.com
"Saves tons of time and resourced."
What do you like best about AppZen?

100% audit. Great integration with Concur thru API, many differnet models wich can be adjusted as per the company needs. High confidence in major markets, good confidence in smaller markates. Receipt translation, customization of rejection messages, great reporting capabilities and fast customer service support.

What do you dislike about AppZen?

some of the audit models dont provide enough details. example: anti bribery and fraud audit model does not say which databases it's connected to.

shows duplicate with deleted expense reports.

Recommendations to others considering AppZen:

increases productivity, removes manual work, increases compliance, great reporting capabilities. speeds up processing of the expenses.

What problems is AppZen solving and how is that benefiting you?

100% audit review, removing repetitive tasks and manual work. increase of compliance and good customization. speeds up processing of expense reports which are medium or low risk.

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EJ

Elisabeth J

April 24, 2022 Source: G2.com
"Best Audit Tool for your expenses"
What do you like best about AppZen?

The speed. Appzen through AI is able to review epxense reports in a matter of minutes. Our reports neve sat in queue for more than an hour. Comments can be pre-programmed so they are easy to understand by the traveler. It helped our compliance 100%.

What do you dislike about AppZen?

Our setting - we should have taken AppZen's advice and only manually the top offenders. Instead, our team decided to audit too many small items and we were a bit overwhelmed on days when we had to extract for payment.

Recommendations to others considering AppZen:

It is a great tool to audit expenses before they are paid out to the employee. It can be used to educate by letting employees know that the company is watching for proper receipts, non-reimbursable items and compliance to policy. You will see a drop in card abuse because employees do not like getting flagged and put on a report. Great reporting capability as well.

What problems is AppZen solving and how is that benefiting you?

Increased compliance is the biggest achievement for auditing prior to payment. Receipt compliance & use of correct expense types were monitored but also other comments were helpful - those that notified our travelers of our travel policy - i.e. no luxury cars, no fuel pre-purchase, etc.

Read more
AU

Anonymous User

September 17, 2021 Source: G2.com
"Very good app and user friendly"
What do you like best about AppZen?

Very well designed app useful for users.

What do you dislike about AppZen?

I didnot find anything bad in this app .

What problems is AppZen solving and how is that benefiting you?

This app enables the business to automate audit process by uploading receipts and expenses. I would recommend highly this app.

Read more

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