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Acuity Scheduling Reviews

User Rating

4.9/5 (Based on 3,978 Ratings)

Rating Distribution

  • Excellent

    93.8%
  • Very Good

    3.4%
  • Average

    0.8%
  • Poor

    1.4%
  • Terrible

    0.6%

User Sentiments

Ease of Use, Extensive Integrations, Flexible Scheduling Options, Automated Reminders

Limited Mobile App Functionality, Confusing Email Functionality, Inadequate Customer Support, Occasional Software Glitches

Do You Use Acuity Scheduling?

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Review Summary

Acuity Scheduling receives positive feedback for its user-friendly interface, ease of use, and time-saving capabilities. Many reviewers highlight its efficient online scheduling, appointment reminders, and seamless integration with various platforms. Additionally, the customer support team is widely praised for its responsiveness and helpfulness. However, some users have expressed concerns about the limited customization options and occasional glitches in the software. Overall, Acuity Scheduling is generally well-received for its user-friendly design and effective scheduling features, making it a popular choice among businesses seeking a user-friendly appointment scheduling solution.

Pros

  • Easy to use and intuitive interface, making scheduling appointments a breeze.
  • Automated reminders help reduce noshows and improve client engagement.
  • Integrates with popular calendar and payment platforms, streamlining business operations.
  • Robust reporting and analytics provide valuable insights for business optimization.

Cons

  • Limited customization options, making it difficult to tailor the software to specific business needs.
  • Occasional technical glitches can disrupt scheduling processes, leading to inconvenience and frustration.
  • Limited customer support availability can be a hindrance when immediate assistance is required.
  • The mobile app experience lacks some functionalities, making it less convenient for onthego scheduling.

AI-Generated from the text of User Reviews

Reviews
VF

Verified User in Health, Wellness and Fitness

July 8, 2026 Source: G2.com
Streamlined Scheduling That Makes Client Self-Booking Easy
What do you like best about Acuity Scheduling?It is a very streamlined and organized platform that has worked well for me thus far. I've found it easy to schedule using this software, and have found it helpful to send links to clients so that they can schedule appointments themselves as well on my calendar I built using Acuity.What do you dislike about Acuity Scheduling?It would be nice if Acuity allowed you to diversify the different ways in which clients can book you for services so that you could list different services you offer. I think the design of the website could be a bit more appealing or intriguing for users since its basic.What problems is Acuity Scheduling solving and how is that benefiting you?It streamlines the way that clients can schedule appointments, so that they can look at the provider's calendar and schedule sessions on their own. It allows customers and clients to have the provider's link to their calendar so that they can pick the slot they'd like to book for on their own which saves everyone time and energy.
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RW

Rachel W

May 4, 2026 Source: G2.com
Efficient Scheduling, Perfect for Our Studio
What do you like best about Acuity Scheduling?I like that Acuity Scheduling is easy to use and that it's free with my Squarespace subscription. It's valuable because I can integrate it with my website, allowing people to schedule their own trial lessons, and I can have multiple classes during the same time frame.What do you dislike about Acuity Scheduling?I wish that with my Squarespace subscription more features were available for free, like texting and accepting payments.What problems is Acuity Scheduling solving and how is that benefiting you?I use Acuity Scheduling to let people book trial dance lessons themselves and see available classes, streamlining scheduling to get new people through the door.
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AL

Abigail L

April 30, 2026 Source: G2.com
Customizable and Intuitive with Excellent Client Communication
What do you like best about Acuity Scheduling?I use Acuity Scheduling for scheduling health coaching appointments, and I find it very customizable and user-friendly for both my team and clients. The ability to customize our schedules, adjust appointment times, and send automated emails to clients is great because it allows a more automated process with communication between clients and requires less manual upkeep to manage appointments. We have many team members who use the platform, making it easier for everyone to manage their availability and appointments effectively. Although the initial setup was time-consuming, it was very intuitive. I like most everything about it.What do you dislike about Acuity Scheduling?I like most everything about it. It would be nice if there was an automatic calendar invite sent to both the provider and the participant with the appointment.What problems is Acuity Scheduling solving and how is that benefiting you?Acuity Scheduling automates scheduling and communication with clients, reducing manual upkeep. It's customizable and user-friendly, allowing our team to adjust schedules and send automated emails effortlessly.
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LM

Laura M

March 26, 2026 Source: Trustpilot.com
Excellent tool for yoga and wellness
I use Acuity for my yoga and wellness business and it’s been seamless. Can highly rate my user experience.
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KS

Kerry Smith

March 25, 2026 Source: Trustpilot.com
Clients love booking anytime
Clients love booking anytime, anywhere. It’s easy to use for myself and others!
Took me a bit how to figure out how to control times I wanted to book. Been using about 6 months and I’m very happy. Wish I was paying less per month but it’s reasonable for what I use it for.
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AA

Ashley Dawn Amerson

March 23, 2026 Source: Trustpilot.com
I have been using Acuity for my Mobile Massage Business
I have been using Acuity for my business for 4 years now, & have had. smooth experience the entire time.
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LR

Leah Reid

March 17, 2026 Source: Trustpilot.com
Very easy to use for me and my clients
Very easy to use for me and my clients
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CV

Chloe Vanderbilt

March 15, 2026 Source: Trustpilot.com
The only way I survive bridal season.
Honestly, Acuity is an absolute holy grail for my business. As an MUA, booking through DMs is way too messy. This app makes my booking process look just as high-end as my living portfolio. Taking deposits upfront and sending automated reminder texts literally dropped my no-show rate to zero.
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m

marion

March 11, 2026 Source: Trustpilot.com
Great booking tool for a yoga business
Great booking tool for a yoga business, clear, intuitive booking and useful to combine yoga classes presencial and online.
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J

Jenna

March 10, 2026 Source: Trustpilot.com
Time saver
Using Acuity has made my business run much more smoothly and my clients love that they can book/reschedule and cancel appointments with ease. I love that I have fewer emails to manage!
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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