Acuity Scheduling Reviews

User Rating

3.1/5 (Based on 135 Ratings)

Rating Distribution

Excellent
41.5%
Very Good
10.4%
Average
5.9%
Poor
3.7%
Terrible
38.5%

User Sentiments

Ease of Use, Extensive Integrations, Flexible Scheduling Options, Automated Reminders

Limited Mobile App Functionality, Confusing Email Functionality, Inadequate Customer Support, Occasional Software Glitches

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Review Summary

Acuity Scheduling receives positive feedback for its user-friendly interface, ease of use, and time-saving capabilities. Many reviewers highlight its efficient online scheduling, appointment reminders, and seamless integration with various platforms. Additionally, the customer support team is widely praised for its responsiveness and helpfulness. However, some users have expressed concerns about the limited customization options and occasional glitches in the software. Overall, Acuity Scheduling is generally well-received for its user-friendly design and effective scheduling features, making it a popular choice among businesses seeking a user-friendly appointment scheduling solution.

Pros

Easy to use and intuitive interface, making scheduling appointments a breeze.
Automated reminders help reduce noshows and improve client engagement.
Integrates with popular calendar and payment platforms, streamlining business operations.
Robust reporting and analytics provide valuable insights for business optimization.

Cons

Limited customization options, making it difficult to tailor the software to specific business needs.
Occasional technical glitches can disrupt scheduling processes, leading to inconvenience and frustration.
Limited customer support availability can be a hindrance when immediate assistance is required.
The mobile app experience lacks some functionalities, making it less convenient for onthego scheduling.

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Reviews

Cynthia Mealy

January 12, 2026 Source: Trustpilot.com

Acquity is essential to my business

I love Acquity. I can sync with Apple calendars, and it has been 100% reliable. I've looked at other providers and did not want to switch because Acquity had more functions available.

When I first started, I had a couple of setup questions and one issue with the image size on my public sign-up page. The customer service was human, responsive, and excellent.

Brian Lee

January 12, 2026 Source: Trustpilot.com

Easy, Customizable, Acuity!

It's very easy to use and customized. My team really enjoys it.

Kendra Reed

January 10, 2026 Source: Trustpilot.com

The best client booking platform!

This has been the best addition to my client's booking experience. I'm able to add information for client viewing, clients can book their own sessions based on available packages, and pay their deposit to secure their session with safe payment options.

claytimeceramicsaf claytimecer

January 9, 2026 Source: Trustpilot.com

Love the user friendly format and the…

Love the user friendly format and the reasonable pricing!👍

Nancy Coryell - Anticipation Ultrasound Studio

January 9, 2026 Source: Trustpilot.com

Love Acuity! Best scheduler ever!

We've been using acuity for years and love it! We tried multiple online schedulers before this and this one was the best! I use it for three businesses.

Anna

January 9, 2026 Source: Trustpilot.com

Never fails!!

Used for years. Excellent. Easy to navigate. Never fails!!

Madeleine Lowry

January 8, 2026 Source: Trustpilot.com

Reliable

Reliable. Handles timezones well. The integration with Zoom is seamless. Love the coupon code feature.

Liljana McDonald

December 29, 2025 Source: Trustpilot.com

Acuity Scheduling is great and easy to…

Acuity Scheduling is great and easy to navigate.
There are no It issues and very hands on.

Penny J

December 22, 2025 Source: Trustpilot.com

When I need help they respond to my…Question

When I need help they respond to my question to help solve the problem.

Business Owner

December 20, 2025 Source: Trustpilot.com

Acuity has met my needs as a small…

Acuity has met my needs as a small business owner with a lot of flexibility for my appointment and calendaring needs. Anytime I have had a question, a member of their service team gets right back to me with a courteous knowledgeable reply.

Acuity Scheduling Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Acuity Scheduling?

Review Summary

Pros

Cons

Cynthia Mealy

Brian Lee

Kendra Reed

claytimeceramicsaf claytimecer

Nancy Coryell - Anticipation Ultrasound Studio

Anna

Madeleine Lowry

Liljana McDonald

Penny J

Business Owner

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