Acronis Backup and Recovery is a flexible application that provides multiple methods for storing and recovering data. This software is used to make data backups from files, folders and drives. By using this software, individual files, as well as the whole drive, can be backed up at any location. It is capable of performing all three kinds of backups, namely incremental, differential and full backup. It provides a storage space called Acronis Cloud storage where backed up files can be stored. In addition to this, multiple features such as encrypted storage, bare-metal recovery are also available. It is very well designed to overcome virus attacks and network security breaches.
|Support||24/7 (Live rep) Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||NA||Location / Phone Number||Burlington, MA|
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Disclaimer: The pricing details were last updated on 04/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Product stopped working. Tried to debug. One error message said to go to a site for further info. The site only said "There is no information for this error"Went "chat" with their Indian support. After couple hours was finally able to delete the old backup so I could delete the old verson of the software and re install from a link he gave me. After 23 hours of processing it failed again. Back to "chat". Repeated the prior lengthy process again. And, of course, if failed again after18 hours of processing. Back to "chat" Below are the instructions he gave meIn order to investigate this issue further, please share the following information:1. Short video session using a camera illustrating the issue(Should include the error and the name of the backup, Used Acronis Cloud space shown under Acronis application installed on your machine as well as the used space shown under Acronis Dashboard).2.Acronis system reports:3.Pcap log: https: kb.acronis.com /content/1763 (Recreate the issue and collect the logs till the operation fails)Screenshot of the ip address of the machine.HAR logs: ://kb.acronis.com /content/58514Please upload the logs to ftp:Link to the FTP account: https ://cftp.acronis.com /confirm/oo0zurdt14yndzezqiilgegx1ox0hkotjsjv4ecqntuooiwr6dthmswjconthgcjKB article on how to upload files: http ://kb.acronis.com /content/5991 Direct upload/download link (for FTP clients): ftp://oezxgkl6uj:nhxzblqftw @cftp.acronis.com/Username: oezxgkl6ujPassword: nhxzblqftw Please feel free to reply if you have any additional questions or queries.No I'm not doing that, Life is to short! I want a refund
It's putting all photos to one container, so if you have photos in different albums after restoring all week be misstmached
When I was firstr considering Acronis I emailed them asking if I could overwrite everthing on my old win 7 computer to my new win 10 computer. I have 3 emails saying yes it would do that. I decided to give them a try. It's been a nightmare.First, the new computer wouldn't take the image from my old computer. We got error messages that the techs couldn't do anything about and just kept trying to do the same things over and over again. Then they stopped replying to me. When I called them the call would ring twice and then be dropped. They were blocking my calls. I'd been told I'd be called by in 15 min but never got a call. Hows that for service and support?I found another number, called that and got through. In the mean time I'd tried researching the problem myself and found that my Dell wouldn't accept windows 7 on it and part of that was hardware related. I thought fortunately we'd backed up my new computer as well. We tried putting back my new computer to what it was when I purchased it. We had problems right from the start. When I logged on it had originally started with the page to enter my password. It went to a white screen with something about it being Microsoft and on the bottom right an icon. I hit the icon and it went to the login. it was a mess right from the start. The settings for viewing, all backgrounds were white and low contrast. My Windows office programs wouldn't run properly. The wall paper was gone. the tech had to check something and told me he'd call me back in a half hour. Again no call. When you're support and say you're going to call, call. This is Indian support for you.I hadn't turned off my computer and went upstairs to get a bite to eat and when I came back my computer was dead. Just a blinking yellow power light. the computer would not power one.The next day I reached out to them again and they weren't able to get the computer up again. I was told I'd be called back in 24 hours while they researched a solution.. Again no call back. I've never had such a problem with American support but this is my 3rd experience with Indian support cutting and running on me. When I called they told me I'd been sent an email. My old computer is so bad, on it's last legs, that it's hard to access my email and each time I want to check new emails I have to restart the program. I wouldn't have known for even longer that I had received the email if they hadn't told me. Again, when you say you're going to call call.Among the things in the email that they said was that they had determined it was a hardware problem thus not their fault. Software or the operating system could not damage hardware. WRONG. the worm Stuxnet developed by the Israelis and the USA destroyed Iranian centrefuges. That's one example. I'd also found examples of hard drives being destroyed by software. In my case the drivers were probably damaged by their software and attempts at a solution so my new computer wouldn't post, boot or start.In the email they only offered the to refund the cost of the per event support and to give me Acronis True image 2020. I got the money for support but not for the program. Now how am I to load 2020 on to a computer we can't even boot up. Again they're no longer replying to me..My new computer is dead. I've thus far lost 3 weeks of income. I am now suing them for the cost of the program, false claims as to what their program can do, my dead computer and punative damages. All I wanted was my computer up and running again and I'd have just moved on. Each week this problem persists I lose more income that they are liable for because of their false claims, lost income, dead computer,punative damages, my legal expenses and they'll also have to pay their own lawyers to defend against my suit. My own losses will have an additional 3 times the amount in the punative damages. This will cost them in the in the tens of thousands of dollars. I recommend that you always try to get programs and equipment with American support. I've got numerous emails between us about their false claims, failure to reply, etc. This should be an easy case. Do not buy Acronis.Oh, also there is no way to contact their offices in MA, USA.
doesn't work. stuck on signing in. maybe needs higher than android 4.4
Easyily the fastest and most powerful out there. UI is getting there
Whats not to like. Its the best out there.
Backing up of all servers.
Acronis is an exciting tool that we use that is so easy an self explantery to use. User interface is smooth and friendly
I have not found anything that I dislike so far.
Server back up.
Very si.mple to use. Very easy to navigate. Can schedule and leave it to do its job.
Can be a bit pricey in comparison to rest but on the same note you get what you pay for.
Protect all our customer details
Very good to use. So easy instructions are very helpful.
When goes wrong it can be hard to find problem.
Customer and server backups