What is NeoSound Intelligence and how does it work?
NeoSound Intelligence is a voice analytics programme that aids call centres in improving the calibre of customer discussions. NeoSound can help contact centre quality managers identify the most important attention-seeking requests amid hundreds of other calls by employing a multitude of elements. The software also gives customers the option to listen to call recordings again and review words, phrases, and inappropriate stop-words used during a discussion. It makes it simple to evaluate the quieter and more emotional aspects of a call in addition to keeping track of the script, ethical adherence, and commercial quality standards. The dashboard function makes it simpler to collect all of the aforementioned data in one place, as well as identifies areas for improvement and highlights the most profitable trends. Any personal information is automatically found and removed from the transcription scripts and audio files. The software is therefore extremely secure and compliant.
Read moreWhat is CallZen and how does it work?
allZen represents a groundbreaking advancement in conversational intelligence, poised to redefine the landscape of business operations. This mission is to empower business leaders and agents with the transformative capabilities of AI-driven insights, making them dedicated customer advocates and driving unparalleled business success. At the core of CallZen's innovation are cutting-edge Machine Learning algorithms that meticulously analyze and extract insights from the interactions between agents and customers across a multitude of communication channels, including calls, chats, and emails. This invaluable analysis serves as the driving force behind business growth and the enhancement of service quality. CallZen's prowess extends to multilingual conversations, excelling in accurately transcribing and analyzing calls, even in scenarios involving a single communication channel. It achieves this by identifying speakers, capturing sentiments, and automatically detecting vital entities mentioned during the interactions. Incorporating CallZen into your business is a seamless process. Our platform integrates flawlessly with industry-leading Customer Relationship Management (CRM) systems, Auto Dialers, and Calendars. This ease of integration ensures that businesses can continue their operations without interruption, allowing them to analyze millions of calls within minutes.
Read moreWhat is Speechmate and how does it work?
Speechmate software is an audio badge used to record conversations between sales assistants and customers. The software offers tools to track sales standards and scripts. Measure reports in real-time with automatic data transfer for analysis.
Read moreWhat is Inteliconvo and how does it work?
InteliConvo is the ultimate Al Powered Speech Analysis & Automation platform. It provides businesses and organizations with powerful insights into customer conversations that would otherwise be hidden. With InteliConvo, 100% of recorded customer calls can be analyzed for customer buying patterns, intents, sentiment, willingness to pay, product feedback, and brand image. This data can then be used to automate workflows and increase team performance, sales velocity, debt collections effectiveness, customer experience ratings, and compliance with regulation requirements. InteliConvo is the perfect tool for professionals looking to get a competitive edge in their industry by leveraging customer data for additional insights.
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