Zendesk Sunshine vs Oracle Siebel Comparison

Zendesk Sunshine

No-Code Development Platforms Sof...

4.3 59 user ratings

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Oracle Siebel

CRM Software

3.8 488 user ratings

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Overview

Description

Zendesk Sunshine is an innovative and flexible CRM platform that is natively integrated with AWS, designed to empower businesses to create modern customer applications tailored to their specific needs. This open, standards-based platform offers unparalleled freedom, allowing to utilize the referred tools and coding languages for complete control. With Sunshine, can develop custom applications that consolidate essential information for the agents within Zendesk Support, enhancing efficiency and customer service. Additionally, Sunshine enables seamless integration of its data with external data sources, facilitating the creation of powerful applications that extend beyond traditional customer support and benefit of entire organization. Read more

Oracle Siebel is a comprehensive CRM application that helps businesses to personalize and enhance their customer experience. The application helps users to improve account planning, pipeline visibility and productivity from a single place. Businesses can collaborate across department wise teams, including service, marketing, inventory and finance to get a 360° view. Users get to plan, orchestrate and deliver actionable marketing insights customized to the needs of B2B and B2C organizations. The specialized features of Oracle Siebel include intelligent real-time optimization and dispatch of field service resources, inventory management, depot repair and service analytics. The solution also allows sales teams and calls centres to perform tasks efficiently, making it easy for customers to buy goods and services easily. Users can create customized and intuitive customer experiences with a set of flexible solutions that directly meet their business requirements. The CRM application has a metadata-driven architecture that enables rapid application design and powerful performance. Read more

Pricing Options

Free Trial Available
Zendesk Sunshine Offers Custom plan.

Free Trial Not Available
Oracle Siebel Offers Custom plan.

SW Score & Breakdown

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

79%
Momentum

60%
Popularity

64%

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 59 user ratings	3.8/5 488 user ratings
Rating Distribution	Excellent 47.5% Very Good 33.9% Average 16.9% Poor 0% Terrible 1.7%	Excellent 32% Very Good 37.1% Average 16.8% Poor 4.9% Terrible 9.2%
User Sentiments	Not Available
Review Summary	Not Available	Overall, Oracle Siebel is a robust CRM software solution that offers a wide range of capabilities for sales, marketing, and customer service teams. Users have generally praised its user-friendly interface, customization options, and strong reporting features. However, some users have experienced challenges with its complexity and the need for extensive training. Additionally, concerns have been raised regarding occasional performance issues and integration difficulties. Overall, Siebel is a powerful CRM tool with many satisfied users, but it may require a significant investment of time and resources to implement and maintain effectively.
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Pricing

Pricing Options	Free Trial Available Zendesk Sunshine Offers Custom plan.	Free Trial Not Available Oracle Siebel Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Zendesk Sunshine Custom	Oracle Siebel Custom
	View Detailed Pricing	View Detailed Pricing

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	View All Zendesk Sunshine Alternatives	View All Oracle Siebel Alternatives