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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | Wowchat is an online chat tool that the user can install on their website and enhance Customer Service, thus getting more satisfaction and loyalty from their customers. One of the essential features of Wowchat is that it enables automatic routing coming chat to the best-suited agent, thus allowing the user to help their customers faster. Users can revert their customers with predefined responses and improve the speed with which communication is done with the customers. The tool provides a Live-Chat system, thus improving real-time support for the customers. Agents can also view chat-history to have better communication. They can also configure the route chat requests to various agents based on product type or case category. For online portal and website visitors, the tool also offers a proactive chat feature. Users can set roles and permissions, thus specifying granular access to control the chat features. Wowchat works as a team, thus enhancing communication and making sense of the massive amount of data. The tool helps the user turn interactions into trusting and lasting relationships. Read more | Customer callback gives customer the chance to request a phone call later, should they want to switch to a phone conversation. And, it’s another great way to collect phone number leads, so can let them know about future promotions and offerings. Be confident in customer support, knowing that no ticket is ever left behind. Each time an issue occurs, agents create a ticket which is then sent to another agent or manager who can help resolve the issue. No ticket is ever closed until it is fixed, so can rest assured knowing that no problem will ever slip through the cracks. Read more |
Pricing Options |
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SW Score & Breakdown |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
6 Features
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6 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Shortcut Messages
Transfers
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Standard $5.00 $5.00 per user / month |
Start Free Pro $9.99 $29.99 per user / month Human Chatbot $24.00 $24.00 per day |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
+ 2 More
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Not Available |
Videos | Not Available |
Company Details | Located in: Wilmington, DE - 19804 |
Not available |
Contact Details |
Not available https://wowdesk.com/wowchat/ |
Not available https://txt.me/ |
Social Media Handles |
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Not available |
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