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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Freshchat
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Description | Wowchat is an online chat tool that the user can install on their website and enhance Customer Service, thus getting more satisfaction and loyalty from their customers. One of the essential features of Wowchat is that it enables automatic routing coming chat to the best-suited agent, thus allowing the user to help their customers faster. Users can revert their customers with predefined responses and improve the speed with which communication is done with the customers. The tool provides a Live-Chat system, thus improving real-time support for the customers. Agents can also view chat-history to have better communication. They can also configure the route chat requests to various agents based on product type or case category. For online portal and website visitors, the tool also offers a proactive chat feature. Users can set roles and permissions, thus specifying granular access to control the chat features. Wowchat works as a team, thus enhancing communication and making sense of the massive amount of data. The tool helps the user turn interactions into trusting and lasting relationships. Read more | Callbell is a futuristic support management platform that enables companies to provide seamless customer support over various channels like Messenger, WhatsApp, Telegram and Instagram. The platform allows users to support their customers on their preferred messaging channel in collaboration with in-house teammates. Moreover, detailed statistics provided by the same can be used to analyse the real-time performance of individual teams, streamline accurate communication strategies and channelise the overall communication mechanism between the company and customers. Callbell enables teams to manage conversations and collaborate with their customers via quick replies, tags, internal notes and automatic assignments. The platform allows administrators and supervisors to stay in control of their overall conversations. Furthermore, Callbell widgets can be installed on the website within 3 minutes to continue with a real-time chat facility. Finally, multilingual seminars organised by Callbell serve as a knowledge base for individual users enabling them to make more productive decisions related to an individual business. Read more | Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. Read more |
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SW Score & Breakdown |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards |
Not Available
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# 9 Fastest Growing | # 1 Highly Rated # 8 Fastest Growing |
Total Features |
6 Features
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7 Features
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8 Features
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Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
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User-friendly Interface, Extensive Integrations, Efficient Customer Support, Effective Chatbot Functionality Occasional Software Glitches, Mobile App Limitations, Limited Customization Options, Inconsistent Support Response Times |
Review Summary |
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Freshchat is generally well-received by users, with many praising its ease of use, intuitive interface, and helpful features. It is particularly lauded for its live chat functionality, which allows businesses to engage with customers in real-time, and for its robust reporting and analytics capabilities, which provide valuable insights into customer interactions. Additionally, Freshchat's integration with other popular business tools, such as Salesforce and Zendesk, is seen as a major advantage. However, some users have reported occasional technical glitches and a lack of customization options, which could be improved in future versions of the software. Overall, Freshchat is a reliable and user-friendly customer service solution that is highly appreciated by businesses looking to enhance their customer engagement and provide real-time support. |
Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Standard $5.00 $5.00 per user / month |
Widget Free Chat management Others Enterprise Custom |
Free (Messaging) Free Growth (Messaging) $15.00 $18.00 per user / month Pro (Messaging) $39.00 $47.00 per user / month Enterprise (Messaging) $69.00 $83.00 per user / month Growth Omnichannel $29.00 $35.00 per user / month Pro Omnichannel $59.00 $71.00 per user / month Enterprise Omnichannel $99.00 $119.00 per user / month |
View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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Screenshots |
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Videos |
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Company Details | Located in: Wilmington, DE - 19804 | Located in: Paris, France | Located in: San Mateo, CA |
Contact Details |
Not available https://wowdesk.com/wowchat/ |
Not available https://www.callbell.eu/ |
+1 650 513 0514 https://www.freshworks.com/live-chat-software/ |
Social Media Handles |
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