TimeTrex vs Zendesk Workforce Management Comparison

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TimeTrex

Workforce Management Software

4.1 12 user ratings

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Zendesk Workforce Management

Workforce Management Software

4.4 2,275 user ratings

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Connecteam

Workforce Management Software

4.8 664 user ratings

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SmartSuite

Workforce Management Software

4.9 30 user ratings

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Overview

Description	TimeTrex Workforce Management is a comprehensive workforce management software solution. TimeTrex is a rule based system that tracks and monitors employee attendance accurately in real-time. Its mobile app can transform tablets and phones into fast and accurate biometric facial recognition timeclocks. The app can be used to track leave, vacations, sick days and compensation time. Since Time trex handles both Payroll and Attendance, you can work on payroll anytime during the pay period, ensuring a more complete and accurate payroll. The software can also be used for HRM, Job Costing, Invoicing, Expense Tracking and Recruitment. Easily attach important documents to employees, benefit/insurance records and a multitude of other items. Managers and authorized employees can securely view documents from anywhere, anytime. TimeTrex can generate invoices for an unlimited number of customers in just a few clicks. Track clients and their on-going account balances, setup recurring payment options and ship orders. Read more	Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more	Connecteam stands out as an award-winning all-in-one employee management solution, revolutionizing the way daily operations, communications, and human resource management are handled. Designed with efficiency in mind, Connecteam allows for seamless scheduling of shifts and accurate tracking of work hours through its automated GPS time clock, making timesheet export to payroll effortless. It bridges the communication gap within organizations, boosting morale through employee recognition rewards and ensuring everyone is on the same page via the main news feed. Furthermore, Connecteam enhances productivity by simplifying daily processes with custom checklists, forms, and tasks. It also focuses on employee development by offering knowledge base centers and advanced training courses, thereby keeping workforce informed and adept. With Connecteam, businesses can expect a substantial increase in efficiency and employee satisfaction, driving them toward greater success. Read more	SmartSuite is transforming how organizations get work done by providing a collaborative Work Management platform that enables teams to plan, track and manage workflows - whether it be a project, an ongoing process or routine everyday tasks. Read more
Pricing Options	Free Trial Available TimeTrex Offers Custom plan.	Free Trial Available Zendesk Workforce Management Offers Custom plan.	Free Trial Available Starts at $29.0. Offers Free-forever and Custom plan.	Free Trial Available Starts at $10.0.

Features

Total Features	9 Features	15 Features	20 Features	0 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. International Usability Enables adaptation and functioning across various countries Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 5 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. International Usability Enables adaptation and functioning across various countries Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 9 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. International Usability Enables adaptation and functioning across various countries Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 14 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. International Usability Enables adaptation and functioning across various countries Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization
Unique Features	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Geofence Offers location-based controls and security, crucial for mobile or field workforces Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Geofence Offers location-based controls and security, crucial for mobile or field workforces Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Geofence Offers location-based controls and security, crucial for mobile or field workforces Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Geofence Offers location-based controls and security, crucial for mobile or field workforces Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online	Business Hours Online	Business Hours Online
API Support	Available	NA	Available	Available

Reviews & Ratings

User Rating	4.1/5 12 user ratings	4.4/5 2,275 user ratings	4.8/5 664 user ratings	4.9/5 30 user ratings
Rating Distribution	Excellent 41.7% Very Good 33.3% Average 16.7% Poor 8.3% Terrible 0%	Excellent 54.3% Very Good 36.2% Average 6.5% Poor 1.7% Terrible 1.3%	Excellent 84.5% Very Good 13.3% Average 1.1% Poor 0.8% Terrible 0.5%	Excellent 90% Very Good 10% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available TimeTrex Offers Custom plan.	Free Trial Available Zendesk Workforce Management Offers Custom plan.	Free Trial Available Starts at $29.0. Offers Free-forever and Custom plan.	Free Trial Available Starts at $10.0.
Pricing Plans Monthly Plans Annual Plans	Professional Edition Custom Corporate Edition Custom Enterprise Edition Custom	Zendesk Workforce Management Custom	The Small Business Plan Free Basic $29.00 $35.00 per month Advanced $49.00 $59.00 per month Expert $99.00 $119.00 per month Enterprise Custom	Team $10.00 $12.00 per user / month Professional $25.00 $28.00 per user / month Enterprise $35.00 $41.00 per user / month
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