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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Sprinklr Service is the AI-native customer service platform that unifies fragmented interactions across 30+ voice, social and digital channels on one Unified-CXM system. Powered by Sprinklr AI, it gives support teams real-time, context-aware guidance from a single agent desktop, so every conversation stays consistent, human-like and on-brand at scale. Trusted by iconic brands like Deutsche Telekom, Telefónica and 3M, it blends AI Agents, Agent Copilot, intelligent routing and conversational analytics to deflect routine queries, cut handle times and surface deeper insights. Read more | Talkwalker is an intuitive consumer intelligence acceleration platform suitable for industries like luxury, media, sports and entertainment, finance, consumer goods, automotive and mobility, professional services, hospitality and travel along with beauty and fashion. Companies also depend on the particular software with campaign strategy, trend analysis, brand management, competitive intelligence, customer experience and content marketing. Its intuitive product suite covers metrics like customer intelligence, social intelligence and market intelligence simultaneously. Talkwalker’s inbuilt metrics help with meaningful KPIs and performance improvements on the go. It covers departments like website traffic, consumer sentiments, readership, message pull-through rate and more. Also, businesses can streamline beautiful campaigns and monitor real-time performance on the go. Managers get to divide the audience base into segments and craft meaningful messages accordingly. With Talkwalker, finding out the best channels to promote business-centric messages and trending stories is quite a hassle-free task to indulge in. Read more |
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| SW Score & Breakdown |
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 12 Highly Rated # 9 Most Popular |
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| User Sentiments |
Comprehensive Social Media Management Capabilities, Robust Reporting and Analytics, Effective Customer Service Management, Streamlined Content Scheduling and Publishing Steep Learning Curve, Occasional Software Glitches and Bugs, Limited Mobile App Functionality, Inconsistent Data Accuracy in Reporting |
Robust Reporting & Analytics, User Friendly Interface, Excellent Customer Support, Advanced Customization Options Inaccurate Sentiment Analysis, Limited Social Media Data Coverage, Slow Platform Performance, Steep Learning Curve |
| Review Summary |
Sprinklr garners praise for its robust social media management capabilities, including comprehensive publishing and scheduling tools, in-depth analytics, and effective campaign management. It is lauded for its user-friendly interface, customizable dashboards, and efficient collaboration features. Additionally, Sprinklr's customer support is highly regarded for its responsiveness and expertise. However, some users have expressed concerns about the complexity of certain features and have suggested improvements in reporting capabilities and pricing transparency. Overall, reviewers acknowledge Sprinklr's strengths in social media management but suggest room for improvement in specific areas. |
Overall, Talkwalker is highly praised for its user-friendly interface, robust data analysis capabilities, and excellent customer support. Users appreciate its intuitive dashboard for monitoring brand performance, comprehensive reports for in-depth insights, and real-time alerts for timely response to online conversations. The platform's ability to track competitors, identify influencers, and measure campaign effectiveness is also well-received. However, some users have expressed concerns about the occasional glitches and limited customization options, suggesting room for improvement in stability and flexibility. |
AI-Generated from the text of User Reviews
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Sprinklr Service Custom |
Listening Custom Analyze Custom Business Custom Premium Custom |
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| Company Details | Located in: New York, New York Founded in: 2009 | Located in: San Francisco, California Founded in: 2009 |
| Contact Details |
+1 917-933-7800 |
+ 1 415 805 7240 |
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