Home/Help Desk Software/Snappy vs Zip Conferencing
Updated on: February 9, 2023

Compare Snappy vs Zip Conferencing

81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Start Free Trial

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Overview

Summary

Snappy software is a Helpdesk software to automate workflow with email ticketing system. Engage your customers with pre-written content into support tickets. Manage tickets by assigning staff priorities, and tags to optimize repetitive tasks. Track your team's performance with reports to measure the business solutions. Small, Medium and Large companies make use of the software. ..read more

Zip Conferencing is a cloud-based Audio Conferencing Software. Manage all aspects of your account online customize your calls with control features like entry tones. Personalize meetings with HD quality H.264 webcam video for everyone. Share your screen with crystal clear quality and stream your videos in full-screen mode. Manage and store meeting files, reports and recordings in your File Library. Share files with guests in your meeting. ..read more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..read more

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. ..read more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Ontario, Canada

N/A

San Bruno, California / +1 (866) 832-3090

San Francisco, California / 1-800-667-6389

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Snappy
$15 /User/Month

Features

  • Unlimited Mailboxes
  • Unique Workflow
  • Your Domain
  • Your Mailboxes
  • Filters
  • Advanced Searching
  • Webhooks
  • Stellar API
  • Undo
  • Apps
  • Email Magic
  • Knowledge Base Inserting
  • Private Messages
  • Batch Actions
  • Multi-Lingual
View Price Page
Pay-As-You-Go Plans
Others

¢1.6/min Toll - ¢4.8/min Toll Free

Features

  • Perfect for One Time or Infrequent Use
  • Just pay for what you use
Discount Plans
Others

As Low As ¢2.4/min Toll Free

Features

  • Discount Plans are ideal if you do more than 2 calls per month
  • Change or cancel your plan month to month
Unlimited Plans
$12 /Month

$12 per month billed annually

Features

  • For people who want to Share their Desktop
  • Unlimited Calls and Desktop Sharing
View Price Page
Free
Free

For getting started

Features

  • Unlimited Agents
  • Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location
  • 24 x 7 email support
  • 24 x 5 phone support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions
Growth
$18 /User/Month

For fast growth

Features

  • Includes features of Free plan, plus
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA & Business hour
  • Custom email server
  • Custom ticket views
  • Ticket Fields & Status
  • Custom SSL
  • Customer Fields
  • Time sheet summary report
  • Time tracking

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions

2. Field Service Management : $15 per Field Employee per Month

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
Pro
$59 /User/Month

For high performance

Features

  • Includes features of Growth plan, plus
  • Round-robin Routing
  • Custom Roles
  • Custom Reports and Dashboards
  • Customer Segments
  • Versions in Knowledge Base
  • Multiple Products (up to 5)
  • Includes up to 5000 Collaborators
  • Extendable API limits
  • CSAT survey and reports
  • Multiple SLA & Business hours
  • SLA reminder and escalation
  • Multilingual knowledge base
  • Custom apps
  • Includes features of Add-ons
Enterprise
$95 /User/Month

For Enterprise-grade support

Features

  • Includes features of Pro plan, plus
  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts
  • IP Range Restriction
  • Email Bot (Freddy)
  • Includes 5000 bot sessions/month
  • Assist Bot (Freddy)
  • Auto-triage (Freddy)
  • Article Suggester (Freddy)
  • Robo Assist (Freddy)
  • Canned Response Suggester (Freddy)
  • Multiple products (Unlimited)
  • Social signals
  • Includes features of Add-ons
Growth Omnichannel
$35 /User/Month

For fast growth

Features

  • Includes features of Growth of Freshdesk Support Desk, Messaging, and Contact Center
  • Email, Social, Messaging, Telephony channels
  • Includes up to 2000 bot sessions/month (Freddy)
  • Includes up to 2000 incoming minutes/month
  • Chatbot builder
  • Chatbot Analytics
  • Messaging Topics
  • Contact Management
  • Custom Inbox views
  • SLA and Business hours
  • Marketplace apps
  • Automations
  • Data Center location
  • Ticket, Conversation, and call reports
  • Omnichannel dashboard
  • Time sheet summary report
  • Time tracking
  • Includes features of Add-ons
Pro Omnichannel
$71 /User/Month

For high performance

Features

  • Includes features of Pro plan of Freshdesk Support Desk, Messaging, Contact Center and more.
  • Whatsapp Business
  • Apple Business Chat
  • Omnichannel Customer Timeline
  • Omnichannel Knowledge base
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • Includes 3000 local incoming min/month
  • Includes up to 3000 bot sessions/month (Freddy)
  • Includes up to 5000 Collaborators
  • Extendable API limits
  • Custom Apps
  • Holiday routing
  • Advanced call management
  • Agent availability report
  • CSAT survey & report
Enterprise Omnichannel
$119 /User/Month

Perfect for enterprises

Features

  • Includes features of Enterprise plan of Freshdesk Support Desk, Messaging, Contact Center and more
  • Omniroute
  • IP Range Restriction
  • Email Bot (Freddy)
  • Voicebot (Freddy)
  • Speech-enabled IVR (Freddy)
  • Includes up to 5000 bot sessions/month (Freddy)
  • Includes 5000 local incoming min/month
  • Abandoned Call Metrics
  • Assist Bot (Freddy)
  • Auto-triage (Freddy)
  • Robo Assist
  • Canned Response Suggester
  • Article Suggester (Freddy)
  • Social signals
  • User authentication (JWT)
  • Service level monitoring
  • Includes features of Add-ons
View Price Page
Essentials
$25 /User/Month

$25 per User per Month** billed Yearly

All-in-one sales and support app*

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Telephony Integration (CTI)

Note :

* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.

Professional
$75 /User/Month

$75 per User per Month** billed Yearly

Complete service CRM for teams of any size

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Service Contracts and Entitlements
  • Telephony Integration (CTI)

Enterprise
$150 /User/Month

$150 per User per Month** billed Yearly

Customizable CRM for comprehensive service

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Service Contracts and Entitlements
  • Telephony Integration (CTI)
  • Web Services API
Unlimited
$300 /User/Month

$300 per User per Month** billed Yearly

Unlimited CRM power

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Service Contracts and Entitlements
  • Telephony Integration (CTI)
  • Web Services API
  • 24/7 Support
View Price Page

SCREENSHOTS

Snappy Screenshots
View 1 screenshot(s)
Zip Conferencing Screenshots
View 0 screenshot(s)
Freshdesk Screenshots
View 5 screenshot(s)
Salesforce Service Cloud Screenshots
View 0 screenshot(s)

INTEGRATIONS

  • Mixpanel
  • GitHub
  • Slack
  • Campaign Monitor
  • MailChimp
  • Jira
  • Constant Contact
    NA
  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • MailChimp
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • iContact
  • SnapEngage
  • Salesforce
  • Shopify
  • Capsule
  • Hubspot Marketing Hub
  • Sage CRM
  • Sage Intacct
  • BigCommerce
  • CustomerGauge
  • Volusion
  • Ecwid
  • Insightly
  • Tipalti
  • Kissmetrics
  • Base
  • Bullhorn ATS & CRM
  • Maximizer CRM
  • Weebly
  • Microsoft Dynamics GP
  • iContact
  • Wrike
  • Quickbooks
  • ConnectWise Sell
  • Allbound PRM
  • Freshbooks
  • Plaid
  • Autopilot
  • Act-On
  • Freshdesk
  • SugarCRM Survey Rocket
  • NetSuite
  • Campaign Monitor
  • Help Scout
  • MailChimp
  • Constant Contact
  • Freshservice
  • Close
  • Zoho CRM
  • HubSpot CRM
  • WooCommerce
  • Mailjet
  • Microsoft Dynamics 365 for Sales
  • Oracle Eloqua
  • Pipedrive
  • Shopify
  • Sage 200cloud
  • Jira

ALTERNATIVES

Top alternatives to Snappy

Goody
Goody
Sendoso
Sendoso
Zip Conferencing
Zip Conferencing
SysAid
SysAid
LiveAgent
LiveAgent

Top alternatives to Zip Conferencing

IFTTT
IFTTT
Online Check Writer
Online Check Writer
Supermetrics
Supermetrics
Drag
Drag
OneSaaS
OneSaaS