Compare Snappy vs Zip Conferencing

Remove All	81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Snappy Help Desk Software	0% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zip Conferencing New SaaS Software	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (5374 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Salesforce Service Cloud Help Desk Software (1867 Ratings)
Remove All	Start Free Trial	Visit Website	Start Free Trial	Start Free Trial

Remove All	81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Snappy Help Desk Software	0% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zip Conferencing New SaaS Software	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (5374 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Salesforce Service Cloud Help Desk Software (1867 Ratings)
Remove All	Start Free Trial	Visit Website	Start Free Trial	Start Free Trial

Overview

Summary

Snappy software is a Helpdesk software to automate workflow with email ticketing system. Engage your customers with pre-written content into support tickets. Manage tickets by assigning staff priorities, and tags to optimize repetitive tasks. Track your team's performance with reports to measure the business solutions. Small, Medium and Large companies make use of the software. ..read more

Zip Conferencing is a cloud-based Audio Conferencing Software. Manage all aspects of your account online customize your calls with control features like entry tones. Personalize meetings with HD quality H.264 webcam video for everyone. Share your screen with crystal clear quality and stream your videos in full-screen mode. Manage and store meeting files, reports and recordings in your File Library. Share files with guests in your meeting. ..read more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..read more

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. ..read more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Ontario, Canada

N/A

San Bruno, California / +1 (866) 832-3090

San Francisco, California / 1-800-667-6389

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Mobile - Windows
Mobile - BlackBerry
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Snappy $15 /User/Month Features Unlimited Mailboxes Unique Workflow Your Domain Your Mailboxes Filters Advanced Searching Webhooks Stellar API Undo Apps Email Magic Knowledge Base Inserting Private Messages Batch Actions Multi-Lingual View Price Page	Pay-As-You-Go Plans Others ¢1.6/min Toll - ¢4.8/min Toll Free Features Perfect for One Time or Infrequent Use Just pay for what you use Discount Plans Others As Low As ¢2.4/min Toll Free Features Discount Plans are ideal if you do more than 2 calls per month Change or cancel your plan month to month Unlimited Plans $12 /Month $12 per month billed annually Features For people who want to Share their Desktop Unlimited Calls and Desktop Sharing View Price Page	Free Free For getting started Features Unlimited Agents Email & Social Ticketing Ticket Dispatch Knowledge Base Ticket Trend Report Datacenter Location 24 x 7 email support 24 x 5 phone support Add-ons 1. Additional bot sessions : $75 for 1000 bot sessions per month Email bot Chatbots Voicebot consume bot sessions Growth $18 /User/Month For fast growth Features Includes features of Free plan, plus Automations Collision Detection Marketplace Apps Helpdesk Report SLA & Business hour Custom email server Custom ticket views Ticket Fields & Status Custom SSL Customer Fields Time sheet summary report Time tracking Add-ons 1. Additional bot sessions : $75 for 1000 bot sessions per month Email bot Chatbots Voicebot consume bot sessions 2. Field Service Management : $15 per Field Employee per Month Scheduling Dashboard Time Tracking Map View Offline Availability iOS and Android Apps Analytics Pro $59 /User/Month For high performance Features Includes features of Growth plan, plus Round-robin Routing Custom Roles Custom Reports and Dashboards Customer Segments Versions in Knowledge Base Multiple Products (up to 5) Includes up to 5000 Collaborators Extendable API limits CSAT survey and reports Multiple SLA & Business hours SLA reminder and escalation Multilingual knowledge base Custom apps Includes features of Add-ons Enterprise $95 /User/Month For Enterprise-grade support Features Includes features of Pro plan, plus Skill-based Routing Sandbox Audit Log Knowledge Base Approval Workflow Agent Shifts IP Range Restriction Email Bot (Freddy) Includes 5000 bot sessions/month Assist Bot (Freddy) Auto-triage (Freddy) Article Suggester (Freddy) Robo Assist (Freddy) Canned Response Suggester (Freddy) Multiple products (Unlimited) Social signals Includes features of Add-ons Growth Omnichannel $35 /User/Month For fast growth Features Includes features of Growth of Freshdesk Support Desk, Messaging, and Contact Center Email, Social, Messaging, Telephony channels Includes up to 2000 bot sessions/month (Freddy) Includes up to 2000 incoming minutes/month Chatbot builder Chatbot Analytics Messaging Topics Contact Management Custom Inbox views SLA and Business hours Marketplace apps Automations Data Center location Ticket, Conversation, and call reports Omnichannel dashboard Time sheet summary report Time tracking Includes features of Add-ons Pro Omnichannel $71 /User/Month For high performance Features Includes features of Pro plan of Freshdesk Support Desk, Messaging, Contact Center and more. Whatsapp Business Apple Business Chat Omnichannel Customer Timeline Omnichannel Knowledge base Roles and Permissions Custom Reports Co-browsing Multilingual Support Includes 3000 local incoming min/month Includes up to 3000 bot sessions/month (Freddy) Includes up to 5000 Collaborators Extendable API limits Custom Apps Holiday routing Advanced call management Agent availability report CSAT survey & report Enterprise Omnichannel $119 /User/Month Perfect for enterprises Features Includes features of Enterprise plan of Freshdesk Support Desk, Messaging, Contact Center and more Omniroute IP Range Restriction Email Bot (Freddy) Voicebot (Freddy) Speech-enabled IVR (Freddy) Includes up to 5000 bot sessions/month (Freddy) Includes 5000 local incoming min/month Abandoned Call Metrics Assist Bot (Freddy) Auto-triage (Freddy) Robo Assist Canned Response Suggester Article Suggester (Freddy) Social signals User authentication (JWT) Service level monitoring Includes features of Add-ons View Price Page	Essentials $25 /User/Month $25 per User per Month** billed Yearly All-in-one sales and support app* Features Case Management Service Console App(s) Knowledge Telephony Integration (CTI) Note : * Essentials edition good for up to 10 users. This edition requires an annual contract. Monthly pricing available on Essentials edition. Professional $75 /User/Month $75 per User per Month billed Yearly Complete service CRM for teams of any size Features Case Management Service Console App(s) Knowledge Service Contracts and Entitlements Telephony Integration (CTI) Enterprise $150 /User/Month $150 per User per Month billed Yearly Customizable CRM for comprehensive service Features Case Management Service Console App(s) Knowledge Service Contracts and Entitlements Telephony Integration (CTI) Web Services API Unlimited $300 /User/Month $300 per User per Month billed Yearly Unlimited CRM power Features Case Management Service Console App(s) Knowledge Service Contracts and Entitlements Telephony Integration (CTI) Web Services API 24/7 Support View Price Page