ClearlyRated vs SmileBack Comparison

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClearlyRated

NPS Software

5 64 user ratings

Visit Website

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SmileBack

NPS Software

4.8 85 user ratings

Visit Website

Overview

Description

ClearlyRated is a NPS platform that enables you to boost your internet reputation in order to help you stand out from the crowd. It assists B2B service providers in maximizing service quality and amplifying the voices of their most committed customers by using the Net Promoter Score. ClearlyRated is the only satisfaction survey product that is particularly intended to improve your company's reputation. It helps B2B service providers get the most out of their client experience surveys by using NPS to boost retention, increase accounts, attract new business, and enhance online reputation. It assists you in obtaining actionable customer feedback in order to better retain clients while standing out in the market by using client testimonies that establish confidence, as well as industry accolades for service quality. ClearlyRated assists you in gathering meaningful employee feedback in order to better retain employees while also offering crucial insights on how to make their workplaces more inclusive, egalitarian, and engaging for all employees, regardless of their identity. Additionally, the platform offers easy integrations with popular services for enhanced collaboration. Read more

SmileBack is a customer satisfaction platform, built to be simple to use, but deep in insights. Monitor and gather your customer sentiment data with real-time analytics and dashboards. Segment, filter and use tags to gather insights from your data to better understand your business. Get instant reviews and critical comments by triggering surveys at the close of every service ticket. Create custom reports with ease to present your scores and comments to clients or colleagues. Read more

Pricing Options

Free Trial Not Available
ClearlyRated Offers Custom plan.

Free Trial Available
Starts at $83.0.

SW Score & Breakdown

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

72%
Momentum

69%
Popularity

83%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

77%
Momentum

62%
Popularity

75%

Features

Total Features	11 Features	16 Features
Common Features for All	Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Customer NPS Helps to track customer loyalty towards a specific brand or service Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email Employee NPS Helps to measure employee engagement and loyalty towards a business Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor Text Analytics Improves customer engagement by analyzing the available text data Third-party Integration Offers synchronization with third-party applications Web Widget Survey Survey widgets that can be attached to your web page + 8 More - Show Less	Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Customer NPS Helps to track customer loyalty towards a specific brand or service Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email Employee NPS Helps to measure employee engagement and loyalty towards a business Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor Text Analytics Improves customer engagement by analyzing the available text data Third-party Integration Offers synchronization with third-party applications Web Widget Survey Survey widgets that can be attached to your web page + 13 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows Installed - Mac	SaaS/Web/Cloud Installed - Windows Installed - Mac
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	5/5 64 user ratings	4.8/5 85 user ratings
Ratings Distribution	Excellent 95.3% Very Good 4.7% Average 0% Poor 0% Terrible 0%	Excellent 85.9% Very Good 12.9% Average 0% Poor 1.2% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available ClearlyRated Offers Custom plan.	Free Trial Available Starts at $83.0.
Pricing Plans Monthly Plans Annual Plans	ClearlyRated Custom	Starter $83.00 $99.00 per month Growth $116.00 $139.00 per month Pro $150.00 $179.00 per month Pro + $183.00 $219.00 per month Enterprise $216.00 $259.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	GrowthScore 4 Based on 1 Ratings ClearlyRated Vs GrowthScore FeedbackLink ClearlyRated Vs FeedbackLink eNPS 4.7 Based on 3 Ratings ClearlyRated Vs eNPS SoluCX ClearlyRated Vs SoluCX UserSpeaks 5 Based on 1 Ratings ClearlyRated Vs UserSpeaks	GrowthScore 4 Based on 1 Ratings SmileBack Vs GrowthScore SatisMeter 4.8 Based on 42 Ratings SmileBack Vs SatisMeter HockeyStack Surveys SmileBack Vs HockeyStack Surveys Thermostat SmileBack Vs Thermostat UserSpeaks 5 Based on 1 Ratings SmileBack Vs UserSpeaks
	View All ClearlyRated Alternatives	View All SmileBack Alternatives