|
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
Description | SmartCOMM software is a platform used to engage customers with interactive communications to increase ROI. The software offers tools like two-way customer conversations to increase customer satisfaction on the channels. Collaborate with teams to highlights changes and edits in a document for instant online approvals. Small, Medium companies make use of the software. Read more | Salesforce Chat is a powerful tool that allows businesses to connect with their customers in real-time through personalized live chats. The platform is versatile, enabling chat functionality both in-app and online. With multilingual support, businesses can deliver chat services to customers around the globe, regardless of their preferred language. Salesforce Chat is also equipped with AI-powered chatbots, which help to streamline customer support and provide quick responses to routine inquiries. By connecting each live chat with a complete customer profile, agents can gain valuable context that facilitates swift resolution of customer issues. This is further complemented by features such as customer chat sneak peek, keyboard shortcuts, and prewritten messages, all of which enhance agent productivity and efficiency. Moreover, Salesforce Chat simplifies the process of routing chats to the right agents, ensuring that customers are always connected with the most appropriate representative. With its seamless integration with the Salesforce platform, businesses can leverage the full potential of Salesforce Chat to achieve optimal results in customer engagement and satisfaction. Read more |
Pricing Options |
|
|
SW Score & Breakdown |
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
Total Features |
5 Features
|
5 Features
|
Common Features for All |
Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
|
Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
|
Organization Types Supported |
|
|
Platforms Supported |
|
|
Modes of Support |
|
|
User Rating |
|
Not Available
|
Rating Distribution |
|
Not Available
|
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
SmartCOMM Custom |
Salesforce Chat Custom |
View Detailed Pricing
|
View Detailed Pricing
|
LiveChat
4.6 Based on 2594 Ratings
ChatFlow247
5 Based on 1 Ratings
LiveAgent
4.7 Based on 2506 Ratings
Zoho SalesIQ
4.5 Based on 474 Ratings |
LiveAgent
4.7 Based on 2506 Ratings |
|
Videos |
+ 1 More
|
Not Available |
Company Details | Located in: London, United Kingdom | Located in: San Francisco, California |
Contact Details |
+44 (0)345 241 2339 https://www.smartcommunications.com/products/smartcomm/ |
+1-800-664-9073 https://www.salesforce.com/products/service-cloud/features/live-agent/ |
Social Media Handles |
Not available |
Not available |
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.