HESK vs Simplydesk Comparison

Remove All

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HESK

Help Desk Software

4.5 11 user ratings

Start Free Trial

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Simplydesk

Help Desk Software

4.8 4 user ratings

Start Free Trial

Front

Help Desk Software

4.7 2,442 user ratings

Visit Website

Supportbench

Help Desk Software

4.9 105 user ratings

Visit Website

Overview

Description	In the bustling hub of customer service, HESK help desk software emerges as the go-to solution for thousands of professionals dedicated to resolving customer issues efficiently. With its robust asset management capabilities, insightful reports, and analytics, HESK streamlines the entirety of the support process into one comprehensive workspace. The platform allows teams not only to track and organize customer inquiries but also to anticipate needs and proactively address them through a detailed knowledge base. This proactive approach empowers customers to find quick solutions to common problems, enhancing overall satisfaction. And for queries that require a more personal touch, the system simplifies the process of submitting questions, ensuring that from the moment a support ticket is issued, every customer concern is treated with diligence and care, keeping both customers and support teams in harmonious sync. Read more	Servicedesk, IT Asset Management & Network Inventory, Movable Asset Management & Physical Inventory. SaaS pricing includes hosting, backups, updates and email assistance. Hosting in secure DATA CENTERS in France and Canada for SAAS mode. In SAAS mode, for example, the price for an infrastructure of 2000 assets including the Asset Management, Physical inventory modules would be €43/month, billed annually. Discount according to quantity. Equipment and labels not included Read more	Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. Read more	Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API. Read more
Pricing Options	Free Trial Available Starts at $24.91.	Free Trial Available Simplydesk Offers Custom plan.	Free Trial Available Starts at $19.0.	Free Trial Available Starts at $32.0. Offers Custom plan.
SW Score & Breakdown	89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 70% Momentum 67% Popularity 75%	84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 70% Momentum 61% Popularity 77%	96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 90% Momentum 81% Popularity 91%	73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 60% Reviews 74% Momentum 60% Popularity 80%
SaaSworthy Awards	# 6 Fastest Growing # 20 Fastest Growing	Not Available	# 2 Fastest Growing # 6 Most Popular	Not Available

Features

Total Features	15 Features	13 Features	18 Features	0 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 9 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Business Hours Online	Business Hours Online	Business Hours Online	Business Hours Online
API Support	NA	NA	Available	Available

Reviews & Ratings

User Rating	4.5/5 11 user ratings	4.8/5 4 user ratings	4.7/5 2,442 user ratings	4.9/5 105 user ratings
Rating Distribution	Excellent 63.6% Very Good 18.2% Average 18.2% Poor 0% Terrible 0%	Excellent 75% Very Good 25% Average 0% Poor 0% Terrible 0%	Excellent 77% Very Good 18.6% Average 2.6% Poor 1.2% Terrible 0.7%	Excellent 89.5% Very Good 5.7% Average 4.8% Poor 0% Terrible 0%
User Sentiments	Not Available	Not Available	Collaborative Commenting Feature, Team Inbox Functionality, Snooze Feature, Extensive Integrations Mobile App Functionality, Search Functionality, Calendar Integration, Confusing Archiving Functionality	Not Available
Review Summary	Not Available	Not Available	Users generally appreciate Front's user-friendly interface and intuitive design, praising its ability to streamline communication and improve productivity. They find it particularly useful for organizing emails, managing multiple accounts, and facilitating team collaboration. However, some users have reported occasional technical glitches and limited customization options. Additionally, concerns have been raised regarding the pricing structure, with some users suggesting that it may not be suitable for smaller teams or individual users.	Not Available
	Read All User Reviews	Read All User Reviews	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $24.91.	Free Trial Available Simplydesk Offers Custom plan.	Free Trial Available Starts at $19.0.	Free Trial Available Starts at $32.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	HESK Cloud $24.91 $29.99 per month HESK Cloud Plus $41.58 $49.99 per month	Basic Helpdesk Others SimplyAsset Custom Advanced Helpdesk Others	Starter $19.00 $19.00 per user / month Growth $59.00 $59.00 per user / month Scale $99.00 $99.00 per user / month Premier $229.00 $229.00 per user / month	Business $32.00 $40.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing	View Detailed Pricing	View Detailed Pricing

Alternatives

	CRMdesk 4.3 Based on 110 Ratings HESK Vs CRMdesk ReadyDesk 2.8 Based on 4 Ratings HESK Vs ReadyDesk Support Hub HESK Vs Support Hub Freshdesk 4.6 Based on 2492 Ratings HESK Vs Freshdesk LabiDesk 4.6 Based on 53 Ratings HESK Vs LabiDesk	Richdesk 4 Based on 2 Ratings Asset.Desk HESK 4.5 Based on 11 Ratings Simplydesk Vs HESK Scopedesk 5 Based on 1 Ratings Track-It 3.9 Based on 102 Ratings
	View All HESK Alternatives	View All Simplydesk Alternatives